2026//2027: Servicenow CSA Test Questions with
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CSA Test
guide
Questions
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and Correct
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Answers.pdf Page 1 of (y studies, and exam preparation.
Servicenow CSA Test Questions with
Correct Answers
What would you do, on a list, if you wanted to show records in groups, based on the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category
a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written to the
receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform
a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
Servicenow CSA Test Questions with Correct Answers
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c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push
a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you recommend the analyst
start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New
d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles in that
knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role
c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
Servicenow CSA Test Questions with Correct Answers
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d. Import Management
b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner
d. Banner
What is the best practice related to using the Default Update Set for moving customizations between
instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes.
c. You should not use the Default Update sets for moving between instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci
Servicenow CSA Test Questions with Correct Answers
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a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria
d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
e. Form Layout
b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who are able to
read articles in that knowledge base?
a. Access List
b. Can Access
c. Accessible to
Servicenow CSA Test Questions with Correct Answers
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Servicenow
Correct Answers
CSA Test
guide
Questions
studies,with
and Correct
exam preparation.
Answers.pdf Page 1 of (y studies, and exam preparation.
Servicenow CSA Test Questions with
Correct Answers
What would you do, on a list, if you wanted to show records in groups, based on the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category
a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written to the
receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform
a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
Servicenow CSA Test Questions with Correct Answers
Servicenow CSA Test Questions with Correct Answers.pdf Page 1: studies, and exam preparation 2026.
,2026//2027: Servicenow CSA Test Questions with
Servicenow
Correct Answers
CSA Test
guide
Questions
studies,with
and Correct
exam preparation.
Answers.pdf Page 2 of (y studies, and exam preparation.
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push
a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you recommend the analyst
start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New
d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles in that
knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role
c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
Servicenow CSA Test Questions with Correct Answers
Servicenow CSA Test Questions with Correct Answers.pdf Page 2: studies, and exam preparation 2026.
,2026//2027: Servicenow CSA Test Questions with
Servicenow
Correct Answers
CSA Test
guide
Questions
studies,with
and Correct
exam preparation.
Answers.pdf Page 3 of (y studies, and exam preparation.
d. Import Management
b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner
d. Banner
What is the best practice related to using the Default Update Set for moving customizations between
instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes.
c. You should not use the Default Update sets for moving between instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci
Servicenow CSA Test Questions with Correct Answers
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, 2026//2027: Servicenow CSA Test Questions with
Servicenow
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CSA Test
guide
Questions
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and Correct
exam preparation.
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a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria
d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
e. Form Layout
b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who are able to
read articles in that knowledge base?
a. Access List
b. Can Access
c. Accessible to
Servicenow CSA Test Questions with Correct Answers
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