IAHSS ADVANCED
What is the primary role of a security officer in crime prevention? - Answer-Reduce the opportunity for a
person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
Answer-Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? - Answer-
Correct them immediately
What is the purpose of crime analysis? - Answer-Identify problems and develop strategies to reduce
problems
Which of the following is easier and more cost efficient for an institution? - Answer-building in security
systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell others about
these organizations - Answer-excellant
Process improvement in customer service can be measured how? - Answer-Surveys, Monitoring
performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve performance. - Answer-
Feedback
,________ is an element in improving customer service - Answer-Identifying customers-Attitude-
Communication-Training
Communication is ___________ - Answer-93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - Answer-foreseeability
The major source of premise liability in healthcare is from - Answer-slips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. - Answer-
legal...reasonably safe
Which of the following are elements necessary to establish negligence in a premise liability case? -
Answer-1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an injury.
Which of the following are examples of risks security officers should identify? - Answer-Burned out
lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - Answer-an increase in security
spending
K-9 patrol teams can be particularly effective in dealing with which situation? - Answer-emergency
department violence
Bicycle patrol is which of these? - Answer-faster than foot patrol and a vehicle in heavy traffic
, ______patrol contributes, more then any other method of patrol, to excessive socialization - Answer-
foot
Security officers should have a valid driver's license if they are going to do what? - Answer-all of the
above
A security officer responding to a crime scene should do what? - Answer-Respond as quickly as possible,
observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - Answer-protect the scene from
contamination
Which of these is an example of factual evidence? - Answer-physical evidence
which of these should an officer follow to be able to testify that the evidence presented has merit? -
Answer-proper chain of custudy
Why are initial information gathering and proper note-taking key to a successful investigation? - Answer-
They memorize information gathered at the scene from those involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be subpoenaed
When dealing with a personal-gain informant, what should the officer do? - Answer-Document the
officer's interaction with the informant
What is the primary role of a security officer in crime prevention? - Answer-Reduce the opportunity for a
person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
Answer-Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? - Answer-
Correct them immediately
What is the purpose of crime analysis? - Answer-Identify problems and develop strategies to reduce
problems
Which of the following is easier and more cost efficient for an institution? - Answer-building in security
systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell others about
these organizations - Answer-excellant
Process improvement in customer service can be measured how? - Answer-Surveys, Monitoring
performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve performance. - Answer-
Feedback
,________ is an element in improving customer service - Answer-Identifying customers-Attitude-
Communication-Training
Communication is ___________ - Answer-93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - Answer-foreseeability
The major source of premise liability in healthcare is from - Answer-slips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. - Answer-
legal...reasonably safe
Which of the following are elements necessary to establish negligence in a premise liability case? -
Answer-1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an injury.
Which of the following are examples of risks security officers should identify? - Answer-Burned out
lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - Answer-an increase in security
spending
K-9 patrol teams can be particularly effective in dealing with which situation? - Answer-emergency
department violence
Bicycle patrol is which of these? - Answer-faster than foot patrol and a vehicle in heavy traffic
, ______patrol contributes, more then any other method of patrol, to excessive socialization - Answer-
foot
Security officers should have a valid driver's license if they are going to do what? - Answer-all of the
above
A security officer responding to a crime scene should do what? - Answer-Respond as quickly as possible,
observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - Answer-protect the scene from
contamination
Which of these is an example of factual evidence? - Answer-physical evidence
which of these should an officer follow to be able to testify that the evidence presented has merit? -
Answer-proper chain of custudy
Why are initial information gathering and proper note-taking key to a successful investigation? - Answer-
They memorize information gathered at the scene from those involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be subpoenaed
When dealing with a personal-gain informant, what should the officer do? - Answer-Document the
officer's interaction with the informant
