IAHSS HOSPITAL SECURITY
OFFICERS 6TH ED CHPTS 1-19 TEST
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - Answer-an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - Answer-High percentage of technical and
professional staff
Which of the following is usually at the top of the organizational chart? - Answer-Board of Directors
Which of the following statements best describes employees? - Answer-All staff is directly employed by
the facility
Security uses senior management's endorsement to build what kind of program? - Answer-a strong and
effective program
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? - Answer-Encouraged, but security staff must be educated about
ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? -
Answer-Benchmarking - gives a good comparison of a department's cost effectiveness by comparing
other organizations.
, What should the most primary overriding concern of any security department be? - Answer-The safety
and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? - Answer-Good
observation and communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility - Answer-Vendors have access to
sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are part of the
patient's family? - Answer-The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - Answer-Employees
Which of the following does Not help the security uniform communicate an appropriate message to the
public? - Answer-Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a security officer? -
Answer-Confidence
What is the relationship between employees and management sometimes called? - Answer-Employee
relations
Which of the following may union members Not do during picketing? - Answer-Block entrances to the
facility.
Perception is reality-Which of the following is important for the security professional to remember
regarding this statement? - Answer-All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior history of interaction may impact
their impression of security
OFFICERS 6TH ED CHPTS 1-19 TEST
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - Answer-an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - Answer-High percentage of technical and
professional staff
Which of the following is usually at the top of the organizational chart? - Answer-Board of Directors
Which of the following statements best describes employees? - Answer-All staff is directly employed by
the facility
Security uses senior management's endorsement to build what kind of program? - Answer-a strong and
effective program
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? - Answer-Encouraged, but security staff must be educated about
ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? -
Answer-Benchmarking - gives a good comparison of a department's cost effectiveness by comparing
other organizations.
, What should the most primary overriding concern of any security department be? - Answer-The safety
and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? - Answer-Good
observation and communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility - Answer-Vendors have access to
sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are part of the
patient's family? - Answer-The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - Answer-Employees
Which of the following does Not help the security uniform communicate an appropriate message to the
public? - Answer-Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a security officer? -
Answer-Confidence
What is the relationship between employees and management sometimes called? - Answer-Employee
relations
Which of the following may union members Not do during picketing? - Answer-Block entrances to the
facility.
Perception is reality-Which of the following is important for the security professional to remember
regarding this statement? - Answer-All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior history of interaction may impact
their impression of security
