NHA CNA Exam
Which of the following actions should the medical administrative assistant take when closing the office?
- Answer-Activate the security system
When preparing a claim, medical administrative assistant should use which of the following formats
when entering a date of birth? - Answer-MMDDYYYY
Which of the following parties owns a patient's physical medical record? - Answer-The provider
When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions
should those medical administrative assistant take? - Answer-Schedule the test with the hospital
An office manger asks a medical administrative assistant to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the assistant use to mail the letter?
- Answer-Certified mail
Which of the following medical terms
refers to the removal of all or part of an organ or tissue? - Answer-Lymphadenopathy
Which of the following is the party who is financially responsible for payment? - Answer-Guarantor
A provider's office receives a remittance advice showing a denial code. The medical administrative
assistant creates a formal written request for review of the rejected claim. The assistant should use
which of the following formats? - Answer-Claim appeal
, A medical administrative assistant is giving instructions to a patient who is in the office to have her
hearing aid checked and is having difficulty hearing the assistant p. Which of the following actions
should the assistant take? - Answer-Move the patient to a quiet area
A medical administrative assistant is reviewing the release form of a patient who is a dependent minor.
The assistant should ensure that who of the following signed the release form? - Answer-The legal
custodian
A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m. for cast removal
because the provider is only available on Monday mornings for that procedure. Which of the following
methods of scheduling is the assistant using? - Answer-Clustering
Which of the following terms indicates the improper release of PHI? - Answer-Breach of confidentiality
A new patient provides a medical administrative assistant with her parent's Medicare card. The patient
states that she is a dependent and is eligible to use the card. Which of the following actions should the
assistant take? - Answer-Explain to the patient that Medicare does not cover dependents
A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be
recorded as the reason for the EKG? - Answer-Tachycardia
A medical administrative assistant is creating a business correspondence. Which of the following
salutations is appropriate for the assistant to use? - Answer-Dear Mr. Goodwin
A patient has a diagnosis of hypertension. Which of the following describes hypertension? - Answer-High
blood pressure
Obtaining vital signs against a patient's will is an example of which of the following offenses? - Answer-
Battery
Which of the following actions should the medical administrative assistant take when closing the office?
- Answer-Activate the security system
When preparing a claim, medical administrative assistant should use which of the following formats
when entering a date of birth? - Answer-MMDDYYYY
Which of the following parties owns a patient's physical medical record? - Answer-The provider
When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions
should those medical administrative assistant take? - Answer-Schedule the test with the hospital
An office manger asks a medical administrative assistant to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the assistant use to mail the letter?
- Answer-Certified mail
Which of the following medical terms
refers to the removal of all or part of an organ or tissue? - Answer-Lymphadenopathy
Which of the following is the party who is financially responsible for payment? - Answer-Guarantor
A provider's office receives a remittance advice showing a denial code. The medical administrative
assistant creates a formal written request for review of the rejected claim. The assistant should use
which of the following formats? - Answer-Claim appeal
, A medical administrative assistant is giving instructions to a patient who is in the office to have her
hearing aid checked and is having difficulty hearing the assistant p. Which of the following actions
should the assistant take? - Answer-Move the patient to a quiet area
A medical administrative assistant is reviewing the release form of a patient who is a dependent minor.
The assistant should ensure that who of the following signed the release form? - Answer-The legal
custodian
A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m. for cast removal
because the provider is only available on Monday mornings for that procedure. Which of the following
methods of scheduling is the assistant using? - Answer-Clustering
Which of the following terms indicates the improper release of PHI? - Answer-Breach of confidentiality
A new patient provides a medical administrative assistant with her parent's Medicare card. The patient
states that she is a dependent and is eligible to use the card. Which of the following actions should the
assistant take? - Answer-Explain to the patient that Medicare does not cover dependents
A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be
recorded as the reason for the EKG? - Answer-Tachycardia
A medical administrative assistant is creating a business correspondence. Which of the following
salutations is appropriate for the assistant to use? - Answer-Dear Mr. Goodwin
A patient has a diagnosis of hypertension. Which of the following describes hypertension? - Answer-High
blood pressure
Obtaining vital signs against a patient's will is an example of which of the following offenses? - Answer-
Battery
