Busi 405 Quiz 3 Questions and
Answers (100% Correct Answers)
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Centrality Ans: The degree to which your work affects many
others and how quickly your actions impact them
Charisma Ans: A personal quality that inspires admiration and
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influence through charm, confidence, and compelling presence
Coalition Ans: A group that pools power and resources to
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influence others and signal the legitimacy of an issue
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Countervailing power Ans: Power someone has over a
powerholder because they control resources the powerholder
needs
Dark triad Ans: A cluster of personality traits—
Machiavellianism, narcissism, and psychopathy—associated
with manipulation and misuse of power
Impression management Ans: The process of controlling how
others perceive you through behavior, appearance, and
presentation
Influence Ans: Any behavior that attempts to change another
person's attitudes or behavior
Inoculation effect Ans: A persuasion strategy that introduces
weak counterarguments so people become more resistant to
stronger counterarguments later
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Legitimate power Ans: Power granted by a formal position that
gives the right to request certain behaviors from others
Norm of reciprocity Ans: A social expectation that people
should return favors and repay positive actions
Organizational politics Ans: Self-serving influence tactics used
to benefit oneself, often at the expense of the organization
Persuasion Ans: The use of logical arguments, facts, and
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emotional appeals to influence others
Power Ans: The capacity of a person or group to influence
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others by controlling valued resources
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Referent power Ans: Power that comes from others'
admiration, respect, and identification with you
Social capital Ans: The resources and influence gained through
social networks and relationships
Social networks Ans: The pattern of relationships that link
individuals and provide access to information and resources
Structural hole Ans: A gap between two social networks that
can be bridged to gain unique information and influence
Upward appeal Ans: Influence by referring to or obtaining
support from higher authority
Conflict Ans: A process in which one party perceives that
another is blocking or opposing its interests
Task conflict Ans: Conflict that focuses on the content and
merits of ideas while maintaining respect among participants