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Current statistics show that the property management industry is facing an aging work force. What
part of a staffing needs assessment do these trends inform? ✔Correct Answer-Supply Analysis
Your company has been losing young professionals rather quickly. What trends do you want to look
into to determine why this is happening? ✔Correct Answer-Compensation trends
You need additional staff to handle seasonal, external maintenance at some of your properties. What
might be the best way to fill this staffing need? ✔Correct Answer-Outsource to a contractor
The company has decided to reorganize and hire a few new positions. One of them is assistant
property manager. This is the first time your company has offered this opportunity. What is the first
step? ✔Correct Answer-Conduct a job analysis
In an interview a manager asks "Tell me about a time you dealt with ambiguity in the workplace."
What type of question is the manager asking? ✔Correct Answer-Behavioral
Which of the following is not appropriate to ask on a job application? ✔Correct Answer-Age,
marital status, arrest records
Which of the following questions can be asked in an interview? ✔Correct Answer-Do you have a
reliable method of getting to work?
You just hired a 21 year old college graduate who majored in business with a concentration in real
estate. Which of the following might motivate this employee most effectively? ✔Correct Answer-
Training and development opportunities
When developing a job posting which would be best? ✔Correct Answer-Sell the company and why
someone would want to work for it
Which of the following recruitment methods has proven to be the most effective? ✔Correct
Answer-Employee referral
Holly came into work late yesterday and today. How do you address this situation? ✔Correct
Answer-Give immediate performance feedback
Residents have been complaining about the maintenance of a building. Things keep breaking down,
hallways are always dirty, and numerous light bulbs are out. You haven't visited the property recently
as your portfolio has grown. How can you use your performance management system to address this
situation through performance management? ✔Correct Answer-Set up one on one meetings with
the property manager and maintenance staff responsible for maintaining the buildings. Use the SBIS
Model to guide these discussions.