CERTIFIED TRAVEL AGENT UPDATED EXAM
SCRIPT 2026 FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED
◉ Accidental death and dismemberment insurance- Answer: Coverage
provides cash payment for accidental loss of life or limb while traveling.
◉ Acknowledge- Answer: Listening technique used to show customers
that you value what they are saying.
◉ Acquiring bank- Answer: The bank with the relationship with the
merchant. The bank acquires—or accumulates—the credit card purchase
slips for processing into the payment system.
◉ Active listening- Answer: Listening that occurs when a person takes
the responsibility to understand something, without any prejudgment, by
inviting the communication to continue.
◉ Active Listening- Answer: The level of listening that requires our
highest degree of involvement; listening to help others by using verbal
and nonverbal responses to express empathy for the speaker; listening
for feelings and emotions.
,◉ Address Verification System (AVS)- Answer: An additional security
feature that indicates that the person presenting the card also knows
personal information about the cardholder, such as the home billing
address for that card.
◉ Adventure Tour- Answer: A tour designed around an adventurous
activity such as rafting, hiking, and mountain climbing.
◉ Affinity group travel- Answer: A category of travel that consists of a
group of people who share a common hobby, interest, or activity, or who
are united through regular participation in shared outings. Often it is
treated as a subcategory of leisure travel.
◉ Affinity Group- Answer: A group of people who share a common
hobby, interest, or activity, or who are united through regular
participation on shared outings.
◉ All-inclusive Resort- Answer: Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site
activities for a single price
◉ All-inclusives- Answer: Resorts found around the globe, offering
resort living at one price that may include airfare, room, meals, tips,
entertainment, and use of all sports equipment.
,◉ Allocentric- Answer: A person whose life is centered on varied
interests (the Latin root "allo" means "varied in form"). Allocentrics are
outgoing, confident, and curious. Also sometimes called a venturer.
◉ Amazon Safari Lodges- Answer: A type of accommodation found
throughout the jungle regions of the Amazon basin, some of which are
extremely primitive; many lodges don't have running water or
electricity; only for the adventurous.
◉ Ambushers- Answer: Ineffective listeners who cannot wait to jump
into the conversation to disagree with the speaker.
◉ Amiable- Answer: A communication style characterized by
friendliness, cooperation, and patience.
◉ Analytic- Answer: A communication style characterized by
seriousness, logic, and precision.
◉ Approved-to-travel list- Answer: A list provided by a company
detailing the employees who are approved to travel using the company's
payment arrangements.
◉ Assertive Questions- Answer: Questions that lead your client to the
notion of escorted vacation travel
, ◉ Auditor's coupon- Answer: The last copy of an airline ticket.
◉ Authorization code- Answer: The indication from the credit card
company that the card is in good standing and has not been reported
stolen and that the amount is not over the credit limit.
◉ Back-to-back ticketing- Answer: An unethical ticketing practice in
which clients buy two round-trip discount tickets for less than the cost of
one round-trip ticket at full fare, thus circumventing certain restrictions
on the discount tickets by rearranging departures and returns.
◉ Baggage delay- Answer: Coverage that reimburses for the purchase of
essential items, such as toiletries and items needed until baggage is
recovered if baggage is delayed more than a certain number of hours.
◉ Baggage loss- Answer: Coverage that reimburses for expenses
incurred due to theft, damage, or the mysterious disappearance of
personal property.
◉ Bays- Answer: Areas of ocean water, smaller than gulfs, that penetrate
landmass but are less enclosed by land.
◉ Behaviors- Answer: The way people act.
SCRIPT 2026 FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED
◉ Accidental death and dismemberment insurance- Answer: Coverage
provides cash payment for accidental loss of life or limb while traveling.
◉ Acknowledge- Answer: Listening technique used to show customers
that you value what they are saying.
◉ Acquiring bank- Answer: The bank with the relationship with the
merchant. The bank acquires—or accumulates—the credit card purchase
slips for processing into the payment system.
◉ Active listening- Answer: Listening that occurs when a person takes
the responsibility to understand something, without any prejudgment, by
inviting the communication to continue.
◉ Active Listening- Answer: The level of listening that requires our
highest degree of involvement; listening to help others by using verbal
and nonverbal responses to express empathy for the speaker; listening
for feelings and emotions.
,◉ Address Verification System (AVS)- Answer: An additional security
feature that indicates that the person presenting the card also knows
personal information about the cardholder, such as the home billing
address for that card.
◉ Adventure Tour- Answer: A tour designed around an adventurous
activity such as rafting, hiking, and mountain climbing.
◉ Affinity group travel- Answer: A category of travel that consists of a
group of people who share a common hobby, interest, or activity, or who
are united through regular participation in shared outings. Often it is
treated as a subcategory of leisure travel.
◉ Affinity Group- Answer: A group of people who share a common
hobby, interest, or activity, or who are united through regular
participation on shared outings.
◉ All-inclusive Resort- Answer: Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site
activities for a single price
◉ All-inclusives- Answer: Resorts found around the globe, offering
resort living at one price that may include airfare, room, meals, tips,
entertainment, and use of all sports equipment.
,◉ Allocentric- Answer: A person whose life is centered on varied
interests (the Latin root "allo" means "varied in form"). Allocentrics are
outgoing, confident, and curious. Also sometimes called a venturer.
◉ Amazon Safari Lodges- Answer: A type of accommodation found
throughout the jungle regions of the Amazon basin, some of which are
extremely primitive; many lodges don't have running water or
electricity; only for the adventurous.
◉ Ambushers- Answer: Ineffective listeners who cannot wait to jump
into the conversation to disagree with the speaker.
◉ Amiable- Answer: A communication style characterized by
friendliness, cooperation, and patience.
◉ Analytic- Answer: A communication style characterized by
seriousness, logic, and precision.
◉ Approved-to-travel list- Answer: A list provided by a company
detailing the employees who are approved to travel using the company's
payment arrangements.
◉ Assertive Questions- Answer: Questions that lead your client to the
notion of escorted vacation travel
, ◉ Auditor's coupon- Answer: The last copy of an airline ticket.
◉ Authorization code- Answer: The indication from the credit card
company that the card is in good standing and has not been reported
stolen and that the amount is not over the credit limit.
◉ Back-to-back ticketing- Answer: An unethical ticketing practice in
which clients buy two round-trip discount tickets for less than the cost of
one round-trip ticket at full fare, thus circumventing certain restrictions
on the discount tickets by rearranging departures and returns.
◉ Baggage delay- Answer: Coverage that reimburses for the purchase of
essential items, such as toiletries and items needed until baggage is
recovered if baggage is delayed more than a certain number of hours.
◉ Baggage loss- Answer: Coverage that reimburses for expenses
incurred due to theft, damage, or the mysterious disappearance of
personal property.
◉ Bays- Answer: Areas of ocean water, smaller than gulfs, that penetrate
landmass but are less enclosed by land.
◉ Behaviors- Answer: The way people act.
