1. are operations owned by one or Independent restaurants
more owners who are usually involved
with day to day operations of the busi-
ness
2. A FAM trip is A familiarization trip to do a site inspection for
an event
3. A good rule of thumb when pairing wine the heavier the food, the heavier and more ro-
and food is that bust the wine should be
4. A group of typical guests who give an a focus group
opinion on topics presented to them is
known as
5. A par stock is the level to keep on hand
6. A person who spends less than a year Tourist
traveling to places other than their envi-
ronment is known as a
7. A(n) menu offers items that are indi- a la carte
vidually priced
8. A(n) menu repeats itself after a peri- cyclical
od of time
9. All of the following are included in the housekeeping
Food and Beverage Division EXCEPT:
10. Average daily room rate is room revenue divided by number of rooms sold
11. potentially lower liability insurance rates
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, HRT 101 Exam 2 Questions And Answers {100% Correct} Latest Update
By providing training on the responsible
service of alcoholic beverages to servers
and bartenders, a business owner can
12. Corporations that operate a hotel with- Management companies.
out capital outlay in exchange for a per-
centage of gross sales are known as
13. Each of the following is a characteristic the service product and the guest are separate
of the Hospitality Industry except:
14. Empowerment is a feeling of partnership in which employees feel
responsible for their jobs and have a stake in the
organizations success
15. Ethics is (are) a set of moral principles and values used to
answer questions about right and wrong
16. Examples of hotel locations include city, resort, airport, freeway
17. Examples of hotel level of service classi- luxury, all suites, economy, budget
fication include
18. Guest calls for reservations and a guest Moments of truth.
welcome are both examples of what?
19. Hotels and motels that are part of a Referral association
share a centralized reservation system
and a common image, logo or advertis-
ing slogan.
20. In the hospitality industry the concept of an unsold airline seat, hotel room or empty
perishability means restaurant table
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