CASHIER EXAM QUESTIONS WITH 100% CORRECT
ANSWERS
What question are you to ask the customer before beginning the transaction? -
ANSWER Did you find everything okay?
What do you tell the customer at the end of every transaction? - ANSWER
Thank you for shopping at Mardel
When opening the register, the cashier will accompany the next customer to
his/her line. - ANSWER True
When giving a customer change from a cash purchase, cashiers are required to
repeat the amount of change to be returned and count the change back while
giving it to the customer. - ANSWER True
Employees are allowed to have food and/or drinks at the front end. - ANSWER
False
It is the responsibility of each cashier to ensure no more than two or three
customers are waiting in line to be checked out. - ANSWER True
The cashier wearing the CSM lanyard and badge has primary responsibility for
calling back up cashiers. - ANSWER True
If a customer is dissatisfied with an item or service, it is acceptable for a cashier
to handle the situation without getting a member of the management involved. -
ANSWER False
When a customer attempts to purchase merchandise that does not scan or is
missing a price tag you must - ANSWER a. Ask the customer if he/she knows
the price
b. Use your best judgment for the price
, C. Call a department person or a member of management for a "code 4" to get
the SKU # and price of the item
d. Leave your register and find out the price yourself
Each cashier has an assigned "associate number" and password, in the password
must never be shared with another employee including members of
management. - ANSWER True
And employee must count his/her register at the beginning of their shift. -
ANSWER True
And employee must count his/her register at the end of their shift. - ANSWER
False
When receiving change or counting down the register, the cashier is required to
break bundles, rubber banded, and/or paper clipped bills to count them. -
ANSWER True
Which of the following items may be utilized to clean the register screen? -
ANSWER a. Glass cleaner
B. NCR touch screen cleaning wipes
c. Windex
d. Paper towels from the bathroom supply
If a senior member of management is not in the building, which positions are
authorized to provide discounts on damaged merchandise for customers? (Circle
all that apply) - ANSWER a. Any employee
b. Customer service manager (CSM)
C. Assistant manager
d. Department head
The 30% off coupons are limited to (BLANK) coupon per customer per day -
ANSWER One
It is not allowable to apply the 30% off coupon to any merchandise with a "your
price" or "reduced" price sticker or tag. - ANSWER True
ANSWERS
What question are you to ask the customer before beginning the transaction? -
ANSWER Did you find everything okay?
What do you tell the customer at the end of every transaction? - ANSWER
Thank you for shopping at Mardel
When opening the register, the cashier will accompany the next customer to
his/her line. - ANSWER True
When giving a customer change from a cash purchase, cashiers are required to
repeat the amount of change to be returned and count the change back while
giving it to the customer. - ANSWER True
Employees are allowed to have food and/or drinks at the front end. - ANSWER
False
It is the responsibility of each cashier to ensure no more than two or three
customers are waiting in line to be checked out. - ANSWER True
The cashier wearing the CSM lanyard and badge has primary responsibility for
calling back up cashiers. - ANSWER True
If a customer is dissatisfied with an item or service, it is acceptable for a cashier
to handle the situation without getting a member of the management involved. -
ANSWER False
When a customer attempts to purchase merchandise that does not scan or is
missing a price tag you must - ANSWER a. Ask the customer if he/she knows
the price
b. Use your best judgment for the price
, C. Call a department person or a member of management for a "code 4" to get
the SKU # and price of the item
d. Leave your register and find out the price yourself
Each cashier has an assigned "associate number" and password, in the password
must never be shared with another employee including members of
management. - ANSWER True
And employee must count his/her register at the beginning of their shift. -
ANSWER True
And employee must count his/her register at the end of their shift. - ANSWER
False
When receiving change or counting down the register, the cashier is required to
break bundles, rubber banded, and/or paper clipped bills to count them. -
ANSWER True
Which of the following items may be utilized to clean the register screen? -
ANSWER a. Glass cleaner
B. NCR touch screen cleaning wipes
c. Windex
d. Paper towels from the bathroom supply
If a senior member of management is not in the building, which positions are
authorized to provide discounts on damaged merchandise for customers? (Circle
all that apply) - ANSWER a. Any employee
b. Customer service manager (CSM)
C. Assistant manager
d. Department head
The 30% off coupons are limited to (BLANK) coupon per customer per day -
ANSWER One
It is not allowable to apply the 30% off coupon to any merchandise with a "your
price" or "reduced" price sticker or tag. - ANSWER True
