NGR6733 FINAL EXAM SCRIPT 2026
COMPLETE QUESTIONS AND ANSWERS 100%
CORRECT
◉ vertical thinking. Answer: about control
◉ horizontal thinking. Answer: about relatedness
◉ Leadership rules. Answer: 1. wholes are made up by parts
2. all healthcare is local
3. adding value to a part adds value to a whole
4. simple systems make up complex systems
5. diversity systems make up complex systems
6. error is essential to creation
7. systems thrive when all of their functions intersect and interact
8. equilibrium and disequilibrium are in constant tension
9. change is generated from the center outward
10. revolution results from the aggregation of local change
◉ key drivers of change. Answer: -cost
, -cost shifting
-demand w/ accountability
-partial measurement and avoidance of ambiguous evidence
-using evidence is optimal
◉ phenomena of complex systems. Answer: 1. connectivity &
interdependence
2. emergence
◉ value transformation strategies. Answer: 1. document the story
2. extend additional tools to manage and oversee complexity
3. quantify the value of teamwork
4. focus on engagement of providers and patients
5. begin locally with change
6. plan and budget for course correction work
7. create the business case for the healthcare story and course corrections
◉ context. Answer: circumstance of your work, referring to the
multifaceted climate, background, domain, and terrain of service
◉ past vs current medicine. Answer: past was linear and simple, current
medicine is complex
COMPLETE QUESTIONS AND ANSWERS 100%
CORRECT
◉ vertical thinking. Answer: about control
◉ horizontal thinking. Answer: about relatedness
◉ Leadership rules. Answer: 1. wholes are made up by parts
2. all healthcare is local
3. adding value to a part adds value to a whole
4. simple systems make up complex systems
5. diversity systems make up complex systems
6. error is essential to creation
7. systems thrive when all of their functions intersect and interact
8. equilibrium and disequilibrium are in constant tension
9. change is generated from the center outward
10. revolution results from the aggregation of local change
◉ key drivers of change. Answer: -cost
, -cost shifting
-demand w/ accountability
-partial measurement and avoidance of ambiguous evidence
-using evidence is optimal
◉ phenomena of complex systems. Answer: 1. connectivity &
interdependence
2. emergence
◉ value transformation strategies. Answer: 1. document the story
2. extend additional tools to manage and oversee complexity
3. quantify the value of teamwork
4. focus on engagement of providers and patients
5. begin locally with change
6. plan and budget for course correction work
7. create the business case for the healthcare story and course corrections
◉ context. Answer: circumstance of your work, referring to the
multifaceted climate, background, domain, and terrain of service
◉ past vs current medicine. Answer: past was linear and simple, current
medicine is complex
