Certified Travel Associate (CTA) Test
Questions
Which communication style is characterized by enthusiasm, humor, and liveliness?
A. Amiable
B. Driver
C. Expressive
D. Analytic
Answer: C
What is the term for giving undivided attention to a speaker in a genuine effort to
understand their point of view?
A. Probing
B. Active listening
C. Feedback
D. Clarifying
Answer: B
Which type of traveler is most likely to seek out unique, novel, and adventurous
travel experiences?
A. Allocentric
B. Near allocentric
C. Psychocentric
D. Near psychocentric
Answer: A
In general, VFR travelers will be MOST concerned with which of the following?
A. Economical transportation
B. Transfers between airport and hotel
,C. Convenient flight schedules
D. Connecting time between flights
Answer: A
In general, business travelers will be LEAST concerned with which of the following?
A. Access to business services
B. Convenient flight schedules
C. Accurate reservations
D. Economical accommodations
Answer: D
Which of the following is considered a psychographic characteristic?
A. Age
B. Income
C. Marital status
D. Travel preference
Answer: D
Which of the following questions is not necessary to satisfy your customer's travel
needs?
A. Who is traveling
B. When are the dates of travel
C. Why is the customer traveling
D. What is the customer's annual income
Answer: D
What is the 180 degrees meridian that serves as the transition line for calendar
days?
A. Prime Meridian
B. Equator
,C. International Date Line
D. Tropic of Cancer
Answer: C
What term describes a communication style characterized by independence,
efficiency, and decisiveness?
A. Expressive
B. Driver
C. Amiable
D. Analytic
Answer: B
What is a brief summary of what a business owner wants a business to be doing
called?
A. Marketing plan
B. Mission statement
C. Executive summary
D. Proposal
Answer: B
What is the term for a technique that promotes the sale of items of better quality or
larger size than originally contemplated?
A. Cross-selling
B. Upselling
C. Trial closing
D. Value-added
Answer: B
What do we call the distance that ranges from about 4 feet to 12 feet and is usually
reserved for formal settings?
A. Personal distance
, B. Intimate distance
C. Social distance
D. Public distance
Answer: C
What is the imaginary line passing through the Royal Observatory in Greenwich,
England, marking 0° longitude?
A. Equator
B. Prime Meridian
C. International Date Line
D. Tropic of Capricorn
Answer: B
What describes a vacation that includes room, meals, beverages, entertainment, and
all activities in one price?
A. Value-added
B. Custom tour
C. All-inclusive
D. Incentive travel
Answer: C
What is the term for a selling method that occurs when customers buy additional
products or services after the initial purchase?
A. Upselling
B. Cross-selling
C. Trial closing
D. Situational selling
Answer: B
True or False: People who are primarily worried about keeping a roof over their
heads will be equally concerned with what others think of them.
Questions
Which communication style is characterized by enthusiasm, humor, and liveliness?
A. Amiable
B. Driver
C. Expressive
D. Analytic
Answer: C
What is the term for giving undivided attention to a speaker in a genuine effort to
understand their point of view?
A. Probing
B. Active listening
C. Feedback
D. Clarifying
Answer: B
Which type of traveler is most likely to seek out unique, novel, and adventurous
travel experiences?
A. Allocentric
B. Near allocentric
C. Psychocentric
D. Near psychocentric
Answer: A
In general, VFR travelers will be MOST concerned with which of the following?
A. Economical transportation
B. Transfers between airport and hotel
,C. Convenient flight schedules
D. Connecting time between flights
Answer: A
In general, business travelers will be LEAST concerned with which of the following?
A. Access to business services
B. Convenient flight schedules
C. Accurate reservations
D. Economical accommodations
Answer: D
Which of the following is considered a psychographic characteristic?
A. Age
B. Income
C. Marital status
D. Travel preference
Answer: D
Which of the following questions is not necessary to satisfy your customer's travel
needs?
A. Who is traveling
B. When are the dates of travel
C. Why is the customer traveling
D. What is the customer's annual income
Answer: D
What is the 180 degrees meridian that serves as the transition line for calendar
days?
A. Prime Meridian
B. Equator
,C. International Date Line
D. Tropic of Cancer
Answer: C
What term describes a communication style characterized by independence,
efficiency, and decisiveness?
A. Expressive
B. Driver
C. Amiable
D. Analytic
Answer: B
What is a brief summary of what a business owner wants a business to be doing
called?
A. Marketing plan
B. Mission statement
C. Executive summary
D. Proposal
Answer: B
What is the term for a technique that promotes the sale of items of better quality or
larger size than originally contemplated?
A. Cross-selling
B. Upselling
C. Trial closing
D. Value-added
Answer: B
What do we call the distance that ranges from about 4 feet to 12 feet and is usually
reserved for formal settings?
A. Personal distance
, B. Intimate distance
C. Social distance
D. Public distance
Answer: C
What is the imaginary line passing through the Royal Observatory in Greenwich,
England, marking 0° longitude?
A. Equator
B. Prime Meridian
C. International Date Line
D. Tropic of Capricorn
Answer: B
What describes a vacation that includes room, meals, beverages, entertainment, and
all activities in one price?
A. Value-added
B. Custom tour
C. All-inclusive
D. Incentive travel
Answer: C
What is the term for a selling method that occurs when customers buy additional
products or services after the initial purchase?
A. Upselling
B. Cross-selling
C. Trial closing
D. Situational selling
Answer: B
True or False: People who are primarily worried about keeping a roof over their
heads will be equally concerned with what others think of them.
