Introduction to Management (4CE) Textbook by Erjavec

Instructor’s Manual
j


to accompany
j




MicheljMelkert,jFanshawjCollege



CompletejSectionsjSolutionsjManualjare
jincludedj(Sectionj1jtoj9)




**jImmediatejDownload
**jSwiftjResponse
**jAlljChaptersjincluded

, Table of Contents
j j




Sectionj1:jAutomotivejTechnology................................................................................... 1-1
Sectionj2:jEngines. ........................................................................................................... 2-1
Sectionj3:jElectricity ......................................................................................................... 3-1
Sectionj4:jEnginejPerformance ......................................................................................... 4-1
Sectionj5:jManualjTransmissionsjandjTransaxles ............................................................. 5-1
Sectionj6:jAutomaticjTransmissionsjandjTransaxles......................................................... 6-1
Sectionj7:jSuspensionjandjSteeringjSystems ..................................................................... 7-1
Sectionj8:jBrakes .............................................................................................................. 8-1
Sectionj9:jPassengerjComfort ........................................................................................... 9-1

, AutomotivejTechnology:jAjSystemsjApproach,j4Ce




CHAPTER 1 j


Careers in the Automotive Industry
j j j j




CHAPTERjOVERVIEW
Thisjchapterjexaminesjthejautomotivejindustryjtodayjandjpointsjoutjthejchangesjthatjarejoccurring.jPr
ofessionaljservicejprovidedjbyjajproperlyjtrainedjtechnicianjisjcriticaljbecausejofjthejtechnologyjused
jinjtoday’sjvehicles.jAjdetailedjdescriptionjisjgivenjofjwhatjitjtakesjtojbejajprofessionaljtechnician.jIn
cludedjarejdescriptionsjofjcareerjopportunities,jjobjclassifications,jandjthejvariousjautomotivejeduca
tionjprogramsjthatjarejavailablejinjCanada.jAutomotivejServicejTechnicianjInterprovincialjStandar
dsjandjASEjcertificationjrequirementsjarejalsojprovided.


LEARNINGjOUTCOMES
• Describejthejreasonsjwhyjtoday’sjautomotivejindustryjisjconsideredjajglobaljindustry.
• Explainjhowjcomputerjtechnologyjhasjchangedjthejwayjvehiclesjarejbuiltjandjserviced.
• Explainjwhyjthejneedjforjqualifiedjautomotivejtechniciansjisjincreasing.
• Describejthejmajorjtypesjofjbusinessesjthatjemployjautomotivejtechnicians.
• Listjsomejofjthejmanyjjobjopportunitiesjavailablejtojpeoplejwithjajbackgroundjinjautomotivejtec
hnology.
• Describejthejdifferentjwaysjajstudentjcanjgainjworkjexperiencejwhilejattendingjclasses.
• DescribejthejrequirementsjforjRedjSealjcertificationjofjautomotivejtechnicians.


INSTRUCTIONALjOUTLINEjWITHjTEACHINGjHINTS
I. ServicingjToday’sjVehicles
A. ThejImportancejofjAutomotivejTechnicians
B. ThejNeedjforjQualityjService
C. ThejNeedjforjOngoingjService
1. Warranties
2. IncreasedjVehiclejAge
Hint:jDiscussjthejneedjforjrepairsjasjcarsjbecomejolderjandjwhatjopportunitiesjthisjneedj
presentsjtojajqualifiedjtechnician.
D. CareerjOpportunities
1. Dealerships
2. IndependentjServicejShops
3. FranchisejRepairjShop
4. Store-Associatedj Shops
5. FleetjServicejandjMaintenance
Hint:jDiscussjcareerjopportunitiesjinjalljareasjofjautomotivejservice.
II. JobjClassifications
A. ServicejTechnician



1‐1

, AutomotivejTechnology:jAjSystemsjApproach,j4Ce


B. ShopjForeman
C. ServicejAdviser
D. ServicejManager
E. ServicejDirector
F. PartsjCounterperson
G. PartsjManager
Hint:jDiscussjthejvariousjautomotivejshopjpositionsjandjhowjtheyjeachjrelatejtojthejtechnicians.
III. RelatedjCareerjOpportunities
A. PartsjDistribution
B. MarketingjandjSales
C. OtherjOpportunities
IV. TrainingjforjajCareerjinjAutomotivejService
A. StudentjWorkjExperience
1. JobjShadowingjProgram
2. MentoringjProgram
3. CooperativejEducation
4. Part-TimejEmployment
B. Canada’sjAutomotivejApprenticeshipjProgram
C. ThejNeedjforjContinuousjLearning
V. ASEjCertification
Hint:jIntroducejthejvariousjprogramsjinjyourjareajthatjarejavailablejtojstudents.


WHATjAREjCOMMONjSTUDENTjMISCONCEPTIONSjANDjS
TUMBLINGjBLOCKS?
• Withoutjexperience,jstudentsjwilljstrugglejwithjunderstandingjhowjanjautomotivejshopjfunctions.
• Possiblyjhavejajshopjownerjvisitjthejclassjorjarrangejtojtakejthejstudentsjtojobservejajshopjduringjop
eratingjhours.
• Tojhelpjstudentsjunderstandjajshop’sjdifferentjjobjclassifications,jplacejvariousjstudentsjasjthejshopjfo
remanjorjservicejwriterjandjhavejthemjarrangejthej“workload”jforjthejday’sjshopjactivities.
• Havejthejstudentsjreferjtojthejjobjclassificationjsectionjofjthejchapterjasjajreferencejforjthesejass
ignments.jReferjtojpagesj8-12jofjChapterj1jforjreference.


SHOPjACTIVITIESjANDjCASEjSTUDIES
Herejarejsomejactivitiesjyoujcanjreviewjin-
classjasjajgroup,jorjaskjstudentsjtojcompletejindividuallyjorjinjpairs:

1. Researchjajvehiclejofjyourjchoice.jVisitjthejmanufacturerjorjdealershipjwebsite.jMakejajlistjofjalljofjth
ejsystemsjinjthatjvehiclejthatjarejcontrolledjbyjelectronics.jIfjyoujarejunsurejofjsystem,jincludejitsjnam
ejonjthejlistjandjtalkjtojyourjinstructorjaboutjit.




1‐2