Instructor’s Solution Manual
j j
to accompany
j
,COPYRIGHTj©j2019jbyjNelsonjEducationjLtd.jNelsonjisjajregisteredjtrademarkjusedjhereinjunderjlicense.
ForjmorejinformationjcontactjNelsonjEducationjLtd,j1120jBirchmountjRoad,jToronto,jOntariojM1Kj5G4.jO
rjyoujcanjvisitjourjInternetjsitejatjwww.nelson.com.
ALLjRIGHTSjRESERVED.jNojpartjofjthisjworkjcoveredjbyjthejcopyrightjhereonjmayjbejreproducedjorjuse
djinjanyjformjorjbyjanyjmeans—
graphic,jelectronic,jorjmechanical,jincludingjphotocopying,jrecording,jtaping,jwebjdistributionjorjinformatio
njstoragejandjretrievaljsystems—withoutjthejwrittenjpermissionjofjthejpublisher.
, Table of Contents
j j
Unitj 1 Businessj Communicationj inj thej Digitalj Age
1 Communicatingj inj thej Digital-Agej Workplace .................................................... 1-1
Unitj 2 Thej Businessj Writingj Process
2 Planningj Yourj Message........................................................................................ 2-1
3 Organizingj andj Draftingj Yourj Message ............................................................... 3-1
4 Revisingj Yourj Message........................................................................................ 4-1
Unitj 3 Writingj atj Work
5 Dailyj Workplacej Writingj Channels ..................................................................... 5-1
6 Persuasivej Writingj Situations .............................................................................. 6-1
7 Negativej Writingj Situations ................................................................................. 7-1
Unitj 4 Businessj Reportsj andj Proposals
8 Informalj Reports .................................................................................................. 8-1
9 Proposalsj andj Formalj Reports .............................................................................. 9-1
Unitj 5 Professionalismj andj Speakingj Skills
10 Communicatingj Professionallyj inj Person .......................................................... 10-1
11 Businessj Presentations. ...................................................................................... 11-1
Unitj 6 Communicatingj forj Employment
12 ThejJobj Search,j Résumés,j andj Coverj Letters ..................................................... 12-1
13 Interviewsj andj Follow-Up.................................................................................. 13-1
Copyrightj©j2019jbyjNelsonjEducationjLtd. iii
, Chapterj1
CommunicatingjinjthejDigital-AgejWorkplace
AnswersjtojChapterjReviewjQuestions
1. Basedjonjwhatjyoujhavejlearnedjinjthisjchapter,jdescribejthejkindjofjworkjenvironmentjy
oujcanjexpectjtojenterjwhenjyoujgraduate.j(Obj.j1)
ANS:jExpectjajfast-moving,jcompetitive,jandjinformation-
drivenjenvironment.jCommunicationjtechnologyjprovidesjunmatchedjmobilityjandjconnectsjindivi
dualsjanytimejandjanywherejinjthejworld.jIncreasingjnumbersjofjworkersjmustjbejavailablejpractica
llyjaroundjthejclockjandjmustjrespondjquickly.jToday’sjcommunicatorsjinteractjusingjmobilejdevic
esjandjaccessjinformationjstoredjonjremotejserversj“injthejcloud.”
2. Whyjarejwritingjskillsjmorejimportantjinjtoday’sjworkplacejthanjeverjbefore?j(Obj.j1)
ANS:jPeoplejinjtoday’sjworkforcejcommunicatejmore,jnotjless,jsincejinformationjtechnologyjandjt
hejInternetjhavejtransformedjthejworldjofjwork.jInjajhyperconnectedjworld,jwritingjmattersjmorejth
anjever.jDigitaljmediajrequirejmorejwrittenjcommunication,jandjworkers’jskillsjarejalwaysjonjdispl
ay.jEmployersjseekjemployeesjwithjajbroaderjrangejofjskillsjandjhigherjlevelsjofjknowledgejinjtheirj
field,jandjmanyjjobjlistingsjmentionjthejneedjforjexcellentjoraljandjwrittenjcommunicationjskills.
3. Listjsixjtrendsjinjthejinformation-
agejworkplacejthatjaffectjbusinessjcommunicators.jBejpreparedjtojdiscussjhowjtheyjmigh
tjaffectjyoujinjyourjfuturejcareer.j(Obj.j1)
ANS:
a. Rapidlyjchangingjcommunicationjtechnologies
b. Mobilej“anytime,janywhere”jandjnonterritorialjoffices
c. Increasedjemphasisjonjself-directedjworkjgroupsjandjvirtualjteams
d. Flattenedjmanagementjhierarchies
e. Heightenedjglobaljcompetition
f. Renewedjemphasisjonjethics
4. Listjbadjhabitsjandjdistractionsjthatjcanjactjasjbarriersjtojeffectivejlistening.j(Obj.j2)jA
NS:
a. Physicaljbarriers
b. Psychologicaljbarriers
c. Languagejproblems
d. Nonverbaljdistractions
e. Thoughtjspeed
f. Fakingjattention
g. Grandstanding
Copyrightj©j2019jbyjNelsonjEducationjLtd. 1‐1
j j
to accompany
j
,COPYRIGHTj©j2019jbyjNelsonjEducationjLtd.jNelsonjisjajregisteredjtrademarkjusedjhereinjunderjlicense.
ForjmorejinformationjcontactjNelsonjEducationjLtd,j1120jBirchmountjRoad,jToronto,jOntariojM1Kj5G4.jO
rjyoujcanjvisitjourjInternetjsitejatjwww.nelson.com.
ALLjRIGHTSjRESERVED.jNojpartjofjthisjworkjcoveredjbyjthejcopyrightjhereonjmayjbejreproducedjorjuse
djinjanyjformjorjbyjanyjmeans—
graphic,jelectronic,jorjmechanical,jincludingjphotocopying,jrecording,jtaping,jwebjdistributionjorjinformatio
njstoragejandjretrievaljsystems—withoutjthejwrittenjpermissionjofjthejpublisher.
, Table of Contents
j j
Unitj 1 Businessj Communicationj inj thej Digitalj Age
1 Communicatingj inj thej Digital-Agej Workplace .................................................... 1-1
Unitj 2 Thej Businessj Writingj Process
2 Planningj Yourj Message........................................................................................ 2-1
3 Organizingj andj Draftingj Yourj Message ............................................................... 3-1
4 Revisingj Yourj Message........................................................................................ 4-1
Unitj 3 Writingj atj Work
5 Dailyj Workplacej Writingj Channels ..................................................................... 5-1
6 Persuasivej Writingj Situations .............................................................................. 6-1
7 Negativej Writingj Situations ................................................................................. 7-1
Unitj 4 Businessj Reportsj andj Proposals
8 Informalj Reports .................................................................................................. 8-1
9 Proposalsj andj Formalj Reports .............................................................................. 9-1
Unitj 5 Professionalismj andj Speakingj Skills
10 Communicatingj Professionallyj inj Person .......................................................... 10-1
11 Businessj Presentations. ...................................................................................... 11-1
Unitj 6 Communicatingj forj Employment
12 ThejJobj Search,j Résumés,j andj Coverj Letters ..................................................... 12-1
13 Interviewsj andj Follow-Up.................................................................................. 13-1
Copyrightj©j2019jbyjNelsonjEducationjLtd. iii
, Chapterj1
CommunicatingjinjthejDigital-AgejWorkplace
AnswersjtojChapterjReviewjQuestions
1. Basedjonjwhatjyoujhavejlearnedjinjthisjchapter,jdescribejthejkindjofjworkjenvironmentjy
oujcanjexpectjtojenterjwhenjyoujgraduate.j(Obj.j1)
ANS:jExpectjajfast-moving,jcompetitive,jandjinformation-
drivenjenvironment.jCommunicationjtechnologyjprovidesjunmatchedjmobilityjandjconnectsjindivi
dualsjanytimejandjanywherejinjthejworld.jIncreasingjnumbersjofjworkersjmustjbejavailablejpractica
llyjaroundjthejclockjandjmustjrespondjquickly.jToday’sjcommunicatorsjinteractjusingjmobilejdevic
esjandjaccessjinformationjstoredjonjremotejserversj“injthejcloud.”
2. Whyjarejwritingjskillsjmorejimportantjinjtoday’sjworkplacejthanjeverjbefore?j(Obj.j1)
ANS:jPeoplejinjtoday’sjworkforcejcommunicatejmore,jnotjless,jsincejinformationjtechnologyjandjt
hejInternetjhavejtransformedjthejworldjofjwork.jInjajhyperconnectedjworld,jwritingjmattersjmorejth
anjever.jDigitaljmediajrequirejmorejwrittenjcommunication,jandjworkers’jskillsjarejalwaysjonjdispl
ay.jEmployersjseekjemployeesjwithjajbroaderjrangejofjskillsjandjhigherjlevelsjofjknowledgejinjtheirj
field,jandjmanyjjobjlistingsjmentionjthejneedjforjexcellentjoraljandjwrittenjcommunicationjskills.
3. Listjsixjtrendsjinjthejinformation-
agejworkplacejthatjaffectjbusinessjcommunicators.jBejpreparedjtojdiscussjhowjtheyjmigh
tjaffectjyoujinjyourjfuturejcareer.j(Obj.j1)
ANS:
a. Rapidlyjchangingjcommunicationjtechnologies
b. Mobilej“anytime,janywhere”jandjnonterritorialjoffices
c. Increasedjemphasisjonjself-directedjworkjgroupsjandjvirtualjteams
d. Flattenedjmanagementjhierarchies
e. Heightenedjglobaljcompetition
f. Renewedjemphasisjonjethics
4. Listjbadjhabitsjandjdistractionsjthatjcanjactjasjbarriersjtojeffectivejlistening.j(Obj.j2)jA
NS:
a. Physicaljbarriers
b. Psychologicaljbarriers
c. Languagejproblems
d. Nonverbaljdistractions
e. Thoughtjspeed
f. Fakingjattention
g. Grandstanding
Copyrightj©j2019jbyjNelsonjEducationjLtd. 1‐1
