C430 Healthcare Quality Improvement
and Risk Management WGU Exam
Questions And Verified Answers
\Q\.A hospital officer reports that there were multiple incidences in which toxic chemicals were
incorrectly labeled that led to severe injuries of two lab employees. The regulatory department
that oversees this area of workplace accidents is the Occupational Safety and Health
Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - ANSWERS✔-D.) To promote safety by
investigating the incidents
\Q\.A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment
supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this
issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
,D.) To alert The Joint Commission to review the facility - ANSWERS✔-A.) To deny reimbursement
to the facility
\Q\.A home health agency has audited occurrences of falls over the last 12 months. The
organization was cited by The Joint Commission for having insufficient fall prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to increase
D.) Institute a policy to identify patients most likely to fall and procedures to assist in ambulating
- ANSWERS✔-D.) Institute a policy to identify patients most likely to fall and procedures to assist
in ambulating
\Q\.A doctor's office recently received results from a National Committee for Quality Assurance
survey, which indicated that 75% of patients at this office are dissatisfied with long wait times in
the waiting room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - ANSWERS✔-B.) Reduce the
number of patients scheduled per time slot
,\Q\.An administrator wants to improve patient relations in a clinic and starts by implementing a
new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient
flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - ANSWERS✔-D.) Business process re-engineering
\Q\.An administrator notices the clinic's inventory does not meet patient demand. The clinic
wants to add an inventory management system to track patient visits versus supplies used on
any given day.
Which methodology should be used to ensure successful implementation of the system with
minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - ANSWERS✔-D.) Business process re-engineering
\Q\.A data report reveals a facility is not maintaining the biohazard sharps containers according
to standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
, A.) The Joint Commission
B.) Food and Drug Administration
C.) Environmental Protection Agency
D.) Occupational Safety and Health Administration - ANSWERS✔-D.) Occupational Safety and
Health Administration
\Q\.A hospital recently reviewed its data report for patient satisfaction and found that pain
management is falling below the hospital's 80% performance expectations.
How can the hospital reach this performance expectation?
A.) Increase the use of narcotics for patient pain control
B.) Increase staff awareness on patient pain control techniques
C.) Encourage patients to contact the primary care provider about pain
D.) Encourage patients to understand pain is part of the healing process - ANSWERS✔-B.)
Increase staff awareness on patient pain control techniques
\Q\.Per the workers compensation policy, a quarterly employee injury report was submitted to
a hospital's safety committee. The committee noted low compliance with the requirement that
managers complete an investigation within 24 hours of an employee injury. The hospital risk
manager has requested action plans from those departments with low compliance
Which action will bring the facility back into compliance with this requirement?
A.) Revise the hospital's policy to remove the investigation requirement
B.) Send an e-mail to managers asking them to complete the investigations
C.) Request the injured employee complete the investigation within 24 hours
and Risk Management WGU Exam
Questions And Verified Answers
\Q\.A hospital officer reports that there were multiple incidences in which toxic chemicals were
incorrectly labeled that led to severe injuries of two lab employees. The regulatory department
that oversees this area of workplace accidents is the Occupational Safety and Health
Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - ANSWERS✔-D.) To promote safety by
investigating the incidents
\Q\.A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment
supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this
issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
,D.) To alert The Joint Commission to review the facility - ANSWERS✔-A.) To deny reimbursement
to the facility
\Q\.A home health agency has audited occurrences of falls over the last 12 months. The
organization was cited by The Joint Commission for having insufficient fall prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to increase
D.) Institute a policy to identify patients most likely to fall and procedures to assist in ambulating
- ANSWERS✔-D.) Institute a policy to identify patients most likely to fall and procedures to assist
in ambulating
\Q\.A doctor's office recently received results from a National Committee for Quality Assurance
survey, which indicated that 75% of patients at this office are dissatisfied with long wait times in
the waiting room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - ANSWERS✔-B.) Reduce the
number of patients scheduled per time slot
,\Q\.An administrator wants to improve patient relations in a clinic and starts by implementing a
new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient
flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - ANSWERS✔-D.) Business process re-engineering
\Q\.An administrator notices the clinic's inventory does not meet patient demand. The clinic
wants to add an inventory management system to track patient visits versus supplies used on
any given day.
Which methodology should be used to ensure successful implementation of the system with
minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - ANSWERS✔-D.) Business process re-engineering
\Q\.A data report reveals a facility is not maintaining the biohazard sharps containers according
to standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
, A.) The Joint Commission
B.) Food and Drug Administration
C.) Environmental Protection Agency
D.) Occupational Safety and Health Administration - ANSWERS✔-D.) Occupational Safety and
Health Administration
\Q\.A hospital recently reviewed its data report for patient satisfaction and found that pain
management is falling below the hospital's 80% performance expectations.
How can the hospital reach this performance expectation?
A.) Increase the use of narcotics for patient pain control
B.) Increase staff awareness on patient pain control techniques
C.) Encourage patients to contact the primary care provider about pain
D.) Encourage patients to understand pain is part of the healing process - ANSWERS✔-B.)
Increase staff awareness on patient pain control techniques
\Q\.Per the workers compensation policy, a quarterly employee injury report was submitted to
a hospital's safety committee. The committee noted low compliance with the requirement that
managers complete an investigation within 24 hours of an employee injury. The hospital risk
manager has requested action plans from those departments with low compliance
Which action will bring the facility back into compliance with this requirement?
A.) Revise the hospital's policy to remove the investigation requirement
B.) Send an e-mail to managers asking them to complete the investigations
C.) Request the injured employee complete the investigation within 24 hours
