Instructor's Resource Manual (Downl
j j j
oad Only) for Fundamentals of Human
j j j j j j
Resource Management
j
Carol Heeter
j
Fundamentals of Human j j j
Resource Management j
5th Edition
j
Gary Dessler j
NewjYork,jNY
,Fundamentals of Human Resource Management Instructor
j j j j j j
Manual
5th Edition j
TABLEjOFjCONTENTS
INTRODUCTION ii.
SAMPLEjSYLLABUS iii.
CHAPTERj1:j ManagingjHumanjResourcesjToday 1
CHAPTERj2:j ManagingjEqualjOpportunityjandjDiversity 14
CHAPTERj3:j HumanjResourcejStrategyjandjAnalysis 32
CHAPTERj4:j JobjAnalysisjandjTalentjManagement 45
CHAPTERj5:j PersonneljPlanningjandjRecruiting 58
CHAPTERj6:j SelectingjEmployees 71
CHAPTERj7:j TrainingjandjDevelopingjEmployees 86
CHAPTERj8:j PerformancejManagementjandjAppraisal 100
CHAPTERj9:j ManagingjCareers 111
CHAPTERj10:j DevelopingjCompensationjPlans 123
CHAPTERj11:j PayjforjPerformancejandjEmployeejBenefits 138
CHAPTERj12:j MaintainingjPositivejEmployeejRelations 155
CHAPTERj13:j LaborjRelationsjandjCollectivejBargaining 166
CHAPTERj14:j ImprovingjOccupationaljSafety,jHealth,jandjRiskjManagement 181
,PARTjONE INTRODUCTION
O j nj e
1
ManagingjHumanjResources
Today
LecturejOutline
StrategicjOverview
I. WhatjIsjHumanjResourcejManagement?
A. Whyj Isj HRj Managementj Importantj toj AlljMa InjBrief:jThisjchapterjexplainsjwhat
nagers? jhumanjresourcejmanagementjis,jitsj
B. LinejandjStaffjAspectsjofjHRM relationshipjtojthejmanagementjproc
C. LinejVersusjStaffjAuthority
ess,jandjhowjitjisjchangingjinjrespon
D. LinejManager’sjHumanjResourcejResponsibilities
E. ThejHumanjResourcejDepartment
sejtojtrendsjinjthejworkplace.jItjillust
II. The Trends Shaping Human ratesjwhyjknowingjHRjmanagementj
ResourcejManagement conceptsjandjtechniquesjarejimporta
A. WorkforcejDemographicsjandjDiversityjTrends ntjtojanyjsupervisorjorjmanagerjandj
B. TrendsjinjHowjPeoplejWork whatjtrendsjarejinfluencingjHRjman
C. GlobalizationjTrends agement.jInjaddition,jthejchapterjex
D. EconomicjTrends
ploresjstrategiesjtoday’sjHRjmanage
E. TechnologyjTrends
III. ThejNewjHumanjResourcejManagement
rsjengagejinjtojdealjwithjthesejtrends
A. Distributedj HRj andj thej Newj Humanj ResourcejM ,jthejcompetenciesjrequiredjofjHRjm
anagement anagers,jandjthejplanjofjthejbook.
B. HRjandjPerformance
C. HRjandjEmployeejEngagement InterestingjIssues:jHumanjresource
D. HRjandjStrategy sjprofessionalsjplayjajkeyjrolejinjhel
E. HRjandjSustainability
pingjcompaniesjmeetjthejchallengesj
F. HRjandjEthics
IV. ThejNewjHumanjResourcejManager ofjglobaljcompetition.jStrategicjobje
A. HRjandjthejManager’sjSkills ctivesjtojlowerjcosts,jimprovedjprod
B. HRjManagerjCertification uctivity,jandjincreased
C. HRjandjthejManager’sjHRjPhilosophy organizational
V. ThejPlanjofjThisjBook jeffectivenessjarejchangingjthejwayj
A. Partj1:jIntroduction
everyjpartjofjthejorganization,jinclu
B. Partj2:jStaffing:jWorkforcejPlanningjandj
Employment
dingjthejHRjdepartment,jdoesjbusin
C. Partj3:jTrainingjandjHumanjResourcej ess.
Development
D. Partj4:jCompensationjandjTotaljRewards
E. Partj5:jEmployeejandjLaborjRelations
F. Partj6:jSpecialjIssuesjinjHumanjResourcej
Management
ANNOTATEDjOUTLINE
, I. WhatjIsjHumanjResourcejManagement?j—
jThejmanagementjprocessjinvolvesjthejfollowingjfunctions:jplanning,jorganizin
g,jstaffing,jleading,jandjcontrolling.jThej―people‖jorjpersonneljaspectsjofjmana
gementjjobsjinvolvejconductingjjobjanalyses;jplanningjlaborjneedsjandjrecruiti
ngjjobjcandidates;jselectingjjobjcandidates;jorientingjandjtrainingjnewjemploye
es;jmanagingjwagesjandjsalaries;jprovidingjincentivesjandjbenefits;jappraising
jperformance;jcommunicating;jtrainingjemployeesjandjdevelopingjmanagers;jb
uildingjemployeejcommitment;jbeingjknowledgeablejaboutjequaljopportunity,ja
ffirmativejaction,jemployeejhealthjandjsafety,jandjhandlingjgrievancesjandjlabo
rjrelations.
A. WhyjIsjHRjManagementjImportantjtojAlljManagers?j—
jManagersjdon‘tjwantjtojmakejmistakesjwhilejmanaging,jsuchjasjhiringjthejwron
gjperson,jhavingjtheirjcompanyjtakenjtojcourtjbecausejofjdiscriminatoryjactions
,jorj committingjunfairjlaborjpractices.jAsjajmanagerjanywherejinjthejorganizati
on,jyoujwilljwantjtojimprovejperformance.jYoujmayjspendjtimejasjanjHRjmanag
erjorjbecomejanjentrepreneurjandjrequirejbasicjandjsomejadvancedjknowledg
ejandjskillsjinjHR.
B. LinejandjStaffjAspectsjofjHRMj—
jAlthoughjmostjfirmsjhavejajhumanjresourcejdepartmentjwithjitsjownjmanager,j
alljmanagersjtendjtojgetjinvolvedjinjactivitiesjlikejrecruiting,jinterviewing,jselecti
ng,jandjtraining.
C. LinejVersusjStaffjAuthorityj—
jAuthorityjisjthejrightjtojmakejdecisions,jtojdirectjthejworkjofjothers,jandjtojgivejo
rders.jLinejmanagersjarejauthorizedjtojdirectjthejworkjofjsubordinates.jTheirjsu
bordinatesjarejgenerallyjinvolvedjinjworkjthatjdirectlyjproducesjorjsellsjthejcom
pany‘sjproductjorjservice,jsuchj asjsalesjorjmanufacturing.jStaffjmanagersjarej
authorizedjtojassistjandjadvisejlinejmanagersjinjaccomplishingjtheirjbasicjgoal
s.jThejsubordinatesjofjstaffjmanagersjarejgenerallyjinvolvedjinjworkjthatjsuppor
tsjthejproductsjorjservices,jinjdepartmentsjsuchjasjPurchasingjorjQualityjContr
ol.jHRjmanagersjarejgenerallyjstaffjmanagers.
D. LinejManager‘sjHumanjResourcejResponsibilitiesj—
jAlljsupervisorsjarejresponsiblejforjaspectsjofjHR/personneljtasksjsuchjasjpl
acement,jtraining,jandjdevelopmentjofjemployees.
E. ThejHumanjResourcejDepartmentj—
jThejHRjdepartmentjprovidesjspecializedjassistancejsuchjasjactingjasjajrecruit
er,jEEOjrepresentative,jjobjanalyst,jcompensationjmanager,jtrainingjspecialist,
jorjlaborjrelationsjspecialist.
1. Manyjemployersjarejrevampingjhowjtheyjorganizejtheirjhumanjresourc
ejfunctionsjtojincludej―sharedjservices‖jorj―distributed‖jHR.jOthersjma
yjusejcorporatejorjembeddedjteams.
II. ThejTrendsjShapingjHumanjResourcejManagementj—
jTrendsjinjthejenvironmentjarejchangingjhow jemployersjgetjtheirjhumanjres
ourcejmanagementjtasksjdone.
A. WorkforcejDemographicsjandjDiversityjTrendsj—
jThejlaborjforcejisjgettingjolderjandjmorejmulti-
ethnic.jThejagingjlaborjforcejpresentsjsignificantjchangesjinjtermsjofjpotentialjl
aborjshortages,jandjmanyjfirmsjarejinstitutingjnewjpoliciesjaimedjatjencouragin
gjagingjemployeesjtojstay,jorjatjattractingjpreviouslyjretiredjemployees.j Highjra
tesjofjimmigrationjalsojpresentjchallengesj andj opportunitiesj forj HRj manager
s.j Withj projectedj workforce
j j j
oad Only) for Fundamentals of Human
j j j j j j
Resource Management
j
Carol Heeter
j
Fundamentals of Human j j j
Resource Management j
5th Edition
j
Gary Dessler j
NewjYork,jNY
,Fundamentals of Human Resource Management Instructor
j j j j j j
Manual
5th Edition j
TABLEjOFjCONTENTS
INTRODUCTION ii.
SAMPLEjSYLLABUS iii.
CHAPTERj1:j ManagingjHumanjResourcesjToday 1
CHAPTERj2:j ManagingjEqualjOpportunityjandjDiversity 14
CHAPTERj3:j HumanjResourcejStrategyjandjAnalysis 32
CHAPTERj4:j JobjAnalysisjandjTalentjManagement 45
CHAPTERj5:j PersonneljPlanningjandjRecruiting 58
CHAPTERj6:j SelectingjEmployees 71
CHAPTERj7:j TrainingjandjDevelopingjEmployees 86
CHAPTERj8:j PerformancejManagementjandjAppraisal 100
CHAPTERj9:j ManagingjCareers 111
CHAPTERj10:j DevelopingjCompensationjPlans 123
CHAPTERj11:j PayjforjPerformancejandjEmployeejBenefits 138
CHAPTERj12:j MaintainingjPositivejEmployeejRelations 155
CHAPTERj13:j LaborjRelationsjandjCollectivejBargaining 166
CHAPTERj14:j ImprovingjOccupationaljSafety,jHealth,jandjRiskjManagement 181
,PARTjONE INTRODUCTION
O j nj e
1
ManagingjHumanjResources
Today
LecturejOutline
StrategicjOverview
I. WhatjIsjHumanjResourcejManagement?
A. Whyj Isj HRj Managementj Importantj toj AlljMa InjBrief:jThisjchapterjexplainsjwhat
nagers? jhumanjresourcejmanagementjis,jitsj
B. LinejandjStaffjAspectsjofjHRM relationshipjtojthejmanagementjproc
C. LinejVersusjStaffjAuthority
ess,jandjhowjitjisjchangingjinjrespon
D. LinejManager’sjHumanjResourcejResponsibilities
E. ThejHumanjResourcejDepartment
sejtojtrendsjinjthejworkplace.jItjillust
II. The Trends Shaping Human ratesjwhyjknowingjHRjmanagementj
ResourcejManagement conceptsjandjtechniquesjarejimporta
A. WorkforcejDemographicsjandjDiversityjTrends ntjtojanyjsupervisorjorjmanagerjandj
B. TrendsjinjHowjPeoplejWork whatjtrendsjarejinfluencingjHRjman
C. GlobalizationjTrends agement.jInjaddition,jthejchapterjex
D. EconomicjTrends
ploresjstrategiesjtoday’sjHRjmanage
E. TechnologyjTrends
III. ThejNewjHumanjResourcejManagement
rsjengagejinjtojdealjwithjthesejtrends
A. Distributedj HRj andj thej Newj Humanj ResourcejM ,jthejcompetenciesjrequiredjofjHRjm
anagement anagers,jandjthejplanjofjthejbook.
B. HRjandjPerformance
C. HRjandjEmployeejEngagement InterestingjIssues:jHumanjresource
D. HRjandjStrategy sjprofessionalsjplayjajkeyjrolejinjhel
E. HRjandjSustainability
pingjcompaniesjmeetjthejchallengesj
F. HRjandjEthics
IV. ThejNewjHumanjResourcejManager ofjglobaljcompetition.jStrategicjobje
A. HRjandjthejManager’sjSkills ctivesjtojlowerjcosts,jimprovedjprod
B. HRjManagerjCertification uctivity,jandjincreased
C. HRjandjthejManager’sjHRjPhilosophy organizational
V. ThejPlanjofjThisjBook jeffectivenessjarejchangingjthejwayj
A. Partj1:jIntroduction
everyjpartjofjthejorganization,jinclu
B. Partj2:jStaffing:jWorkforcejPlanningjandj
Employment
dingjthejHRjdepartment,jdoesjbusin
C. Partj3:jTrainingjandjHumanjResourcej ess.
Development
D. Partj4:jCompensationjandjTotaljRewards
E. Partj5:jEmployeejandjLaborjRelations
F. Partj6:jSpecialjIssuesjinjHumanjResourcej
Management
ANNOTATEDjOUTLINE
, I. WhatjIsjHumanjResourcejManagement?j—
jThejmanagementjprocessjinvolvesjthejfollowingjfunctions:jplanning,jorganizin
g,jstaffing,jleading,jandjcontrolling.jThej―people‖jorjpersonneljaspectsjofjmana
gementjjobsjinvolvejconductingjjobjanalyses;jplanningjlaborjneedsjandjrecruiti
ngjjobjcandidates;jselectingjjobjcandidates;jorientingjandjtrainingjnewjemploye
es;jmanagingjwagesjandjsalaries;jprovidingjincentivesjandjbenefits;jappraising
jperformance;jcommunicating;jtrainingjemployeesjandjdevelopingjmanagers;jb
uildingjemployeejcommitment;jbeingjknowledgeablejaboutjequaljopportunity,ja
ffirmativejaction,jemployeejhealthjandjsafety,jandjhandlingjgrievancesjandjlabo
rjrelations.
A. WhyjIsjHRjManagementjImportantjtojAlljManagers?j—
jManagersjdon‘tjwantjtojmakejmistakesjwhilejmanaging,jsuchjasjhiringjthejwron
gjperson,jhavingjtheirjcompanyjtakenjtojcourtjbecausejofjdiscriminatoryjactions
,jorj committingjunfairjlaborjpractices.jAsjajmanagerjanywherejinjthejorganizati
on,jyoujwilljwantjtojimprovejperformance.jYoujmayjspendjtimejasjanjHRjmanag
erjorjbecomejanjentrepreneurjandjrequirejbasicjandjsomejadvancedjknowledg
ejandjskillsjinjHR.
B. LinejandjStaffjAspectsjofjHRMj—
jAlthoughjmostjfirmsjhavejajhumanjresourcejdepartmentjwithjitsjownjmanager,j
alljmanagersjtendjtojgetjinvolvedjinjactivitiesjlikejrecruiting,jinterviewing,jselecti
ng,jandjtraining.
C. LinejVersusjStaffjAuthorityj—
jAuthorityjisjthejrightjtojmakejdecisions,jtojdirectjthejworkjofjothers,jandjtojgivejo
rders.jLinejmanagersjarejauthorizedjtojdirectjthejworkjofjsubordinates.jTheirjsu
bordinatesjarejgenerallyjinvolvedjinjworkjthatjdirectlyjproducesjorjsellsjthejcom
pany‘sjproductjorjservice,jsuchj asjsalesjorjmanufacturing.jStaffjmanagersjarej
authorizedjtojassistjandjadvisejlinejmanagersjinjaccomplishingjtheirjbasicjgoal
s.jThejsubordinatesjofjstaffjmanagersjarejgenerallyjinvolvedjinjworkjthatjsuppor
tsjthejproductsjorjservices,jinjdepartmentsjsuchjasjPurchasingjorjQualityjContr
ol.jHRjmanagersjarejgenerallyjstaffjmanagers.
D. LinejManager‘sjHumanjResourcejResponsibilitiesj—
jAlljsupervisorsjarejresponsiblejforjaspectsjofjHR/personneljtasksjsuchjasjpl
acement,jtraining,jandjdevelopmentjofjemployees.
E. ThejHumanjResourcejDepartmentj—
jThejHRjdepartmentjprovidesjspecializedjassistancejsuchjasjactingjasjajrecruit
er,jEEOjrepresentative,jjobjanalyst,jcompensationjmanager,jtrainingjspecialist,
jorjlaborjrelationsjspecialist.
1. Manyjemployersjarejrevampingjhowjtheyjorganizejtheirjhumanjresourc
ejfunctionsjtojincludej―sharedjservices‖jorj―distributed‖jHR.jOthersjma
yjusejcorporatejorjembeddedjteams.
II. ThejTrendsjShapingjHumanjResourcejManagementj—
jTrendsjinjthejenvironmentjarejchangingjhow jemployersjgetjtheirjhumanjres
ourcejmanagementjtasksjdone.
A. WorkforcejDemographicsjandjDiversityjTrendsj—
jThejlaborjforcejisjgettingjolderjandjmorejmulti-
ethnic.jThejagingjlaborjforcejpresentsjsignificantjchangesjinjtermsjofjpotentialjl
aborjshortages,jandjmanyjfirmsjarejinstitutingjnewjpoliciesjaimedjatjencouragin
gjagingjemployeesjtojstay,jorjatjattractingjpreviouslyjretiredjemployees.j Highjra
tesjofjimmigrationjalsojpresentjchallengesj andj opportunitiesj forj HRj manager
s.j Withj projectedj workforce
