Health Care Administration
Comprehensive Exam practice
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Workers in a workplace can help avoid cross-cultural
misunderstandings by:
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A. cultivating cultural understanding of fellow workers and
customers/clients
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B. maintaining a professional appearance at all times
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C. interacting with others influenced by their own cultural
beliefs
D. not serving customers/clients with whom they feel
uncomfortable Correct Answer: A
_______________ environments engender increased knowledge
and respect for the health team members for each other.
A. Collaborative and aggressive
B. Collaborative and passive
C. Collaborative and reactive
D. Collaborative and participative Correct Answer: D
Marked by the growing use and influence of
emerging/disruptive technologies - cloud, mobile devices, big
, 2
data, advanced analytics, and others, system thinking is
________.
A. a luxury that can't be afforded
B. a business survival strategy
C. can be ignored
D. costly
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E. time consuming Correct Answer: B
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In contrast with constructive accountability, _________ is a
process in which two or more people or groups discuss their
needs and differences of opinion and eventually develop a
solution.
A. ethical conflict
B. Legal conflict
C. constructive conflict
D. neutral conflict Correct Answer: C
Sound ____________ strategies are needed to create a healthy
organization culture in which subordinates, team members,
and leaders achieve results.
A. financial
B. operational