FACHE - ACHE BOG EXAM TEST QUESTIONS -
QUALITY
1. What is the primary purpose of a quality and performance management
program?
a) Comply with quality-related licensure and accreditation standards
b) Monitor medical staff performance to prevent increases in malpractice rates
c) Identify process performance problems that affect the hospital's financial status
d)Monitor, control, and direct efforts toward achieving delivery of optimal
performance: d) Monitor, control, and direct efforts toward achieving delivery of
optimal performance
2. Which of the following most accurately describes quality measures in the
Healthcare Effectiveness Data and Information Set (HEDIS)?
a) Often adapted for use by acute care hospitals and skilled nursing facilities
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and
utiliza-tion
c) Developed primarily to evaluate whether the needs of patients and their families are
being met
d) Strongly influenced by the financial performance of providers being evalu-
ated: b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
3. How does the governing body best ensure the quality of patient care?
a) Oversee medical staff privileging and credentialing activities
b) Regularly review quality measurement and improvement reports
c) Hold the facility CEO accountable for performance results
d) Add the president of the medical staff as a voting member of the board: b)
Regularly review quality measurement and improvement reports
4. he principles of quality improvement require that healthcare executives
change their management philosophy from
a) finding fault with employees to finding opportunities in processes
, FACHE - ACHE BOG EXAM TEST QUESTIONS -
QUALITY
b) focusing on involving employees in process development to creating stan-dard work
and providing detailed instructions to staff
c) focusing on transformational leadership to autocratic leadership
d) finding fault in processes to holding individual employees accountable: a) finding fault
with employees to finding opportunities in processes
5. Which of the following best describes the underlying assumption for the
concept of continuous quality improvement?
a) Achievement should be rewarded
b) Top management directs the process
c) There are no upper limits to excellence
d) d) Performance measurement is ongoing: c) There are no upper limits to excellence
6. Which of the following performance improvement models focuses on
elimination of waste a process?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Statistical Process Control: c) Lean
7. Which of the following performance improvement models focuses on
reduction of variation?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Rapid Cycle Improvement: b) Six Sigma
8. Which of the following quality management tools includes a set of measures
that provides leaders with a concise but comprehensive view of performance
in the organization as a whole?
QUALITY
1. What is the primary purpose of a quality and performance management
program?
a) Comply with quality-related licensure and accreditation standards
b) Monitor medical staff performance to prevent increases in malpractice rates
c) Identify process performance problems that affect the hospital's financial status
d)Monitor, control, and direct efforts toward achieving delivery of optimal
performance: d) Monitor, control, and direct efforts toward achieving delivery of
optimal performance
2. Which of the following most accurately describes quality measures in the
Healthcare Effectiveness Data and Information Set (HEDIS)?
a) Often adapted for use by acute care hospitals and skilled nursing facilities
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and
utiliza-tion
c) Developed primarily to evaluate whether the needs of patients and their families are
being met
d) Strongly influenced by the financial performance of providers being evalu-
ated: b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
3. How does the governing body best ensure the quality of patient care?
a) Oversee medical staff privileging and credentialing activities
b) Regularly review quality measurement and improvement reports
c) Hold the facility CEO accountable for performance results
d) Add the president of the medical staff as a voting member of the board: b)
Regularly review quality measurement and improvement reports
4. he principles of quality improvement require that healthcare executives
change their management philosophy from
a) finding fault with employees to finding opportunities in processes
, FACHE - ACHE BOG EXAM TEST QUESTIONS -
QUALITY
b) focusing on involving employees in process development to creating stan-dard work
and providing detailed instructions to staff
c) focusing on transformational leadership to autocratic leadership
d) finding fault in processes to holding individual employees accountable: a) finding fault
with employees to finding opportunities in processes
5. Which of the following best describes the underlying assumption for the
concept of continuous quality improvement?
a) Achievement should be rewarded
b) Top management directs the process
c) There are no upper limits to excellence
d) d) Performance measurement is ongoing: c) There are no upper limits to excellence
6. Which of the following performance improvement models focuses on
elimination of waste a process?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Statistical Process Control: c) Lean
7. Which of the following performance improvement models focuses on
reduction of variation?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Rapid Cycle Improvement: b) Six Sigma
8. Which of the following quality management tools includes a set of measures
that provides leaders with a concise but comprehensive view of performance
in the organization as a whole?
