TCOLE 1080 Questions and Answers (100%
Correct Answers) Already Graded A+
consistent delivery [ Ans: ] over the course of a shift
ensure that our pitch, volume, and speed of speech
should remain the same
clear and concise transmission [ Ans: ] before pressing the
PTT button consider your message and make sure the
information is accurate then keep the message simple
limiting emotions [ Ans: ] avoid making the person n the
other end of the transmission feel they are the focus of
your feelings
avoiding voice clipping [ Ans: ] key, hesitate, speak. stop
speaking, hesitate, release key
Who is the overseer responsible for assigning and
monitoring public safety telecommunicators frequencies?
[ Ans: ] APCO
What would be a result of having your microphone far
away from your mouth? [ Ans: ] Increased chance of
feedback
You receive the following description of an individual
apprehended by an officer: AMJ 605 275 BLK BRO. How
would you interpret this description? [ Ans: ] Asian, male,
juvenile, 6 feet 5 inches, 275 lbs, black hair, brown eyes
,You receive the following description of a vehicle: GRN 09
NISSAN 370Z 2 DOOR FAST1 TX. Given this description,
what is the license plate number? [ Ans: ] FAST1
What is the basis for the effectiveness of the
communication cycle? [ Ans: ] Length of time taken for
feedback to be received by the initial sender
The person to whom the message is directed is called the
receiver or the __________________. [ Ans: ] interpreter
The setting in which the communication takes place is
referred to as __________________. [ Ans: ] context
Which type of listening forms the basis of the other four
types of listening? [ Ans: ] Discriminative
The goal of __________________ listening is to be a
sympathetic ear without being required to offer detailed
verbal responses. [ Ans: ] relationship
summarize [ Ans: ] serves as a means to show you have
heard and understood the caller
short interjections [ Ans: ] utilized as unobtrusive signals
that you are listening
relevant and clarifying questions [ Ans: ] when based on
the conversation these questions show you have been
listening
,reflecting words, thoughts, fellings [ Ans: ] repeating the
callers communication back to them emphasizing their
words
emotional labeling [ Ans: ] attaching a tentative identifier
to the emotion you hear in the callers voice and words
effective pauses [ Ans: ] effective response to callers who
are engaged in highly charged emotional outbursts
"I" messages [ Ans: ] used to tell your caller how their
actions are making you feel when they say or do
something
open-ended questions [ Ans: ] allows us to get the caller
talking, bide for more time, and gain itelligence
Which type of listening is listening for the sake of pure
enjoyment? [ Ans: ] Appreciative
verbal communication [ Ans: ] use of oral medium to
convey the message; personal in nature and most effective
in person
written communication [ Ans: ] useful for business
communication and issuing legal instructions; social
media is a medium
nonverbal communication [ Ans: ] mediums include the
human body and tone of voice; mainly serves to reinforce
verbal messages, but can convey information on its own
, visual communication [ Ans: ] can occasionally replace
verbal and nonverbal communications; charts, graphs, and
illustrations are mediums
Select the six Ws. [ Ans: ] Where, What, When, Who, Why,
Weapons
Which of the following help differentiate addresses? [ Ans:
] All of these
What should you ask of the caller if they are on an in-
progress call with you? [ Ans: ] Can you remain safely on
the line with me?
Which of these pieces of data are included in Basic
Reporting Party Data? Select all that apply. [ Ans: ] -Name
of the caller,
-Caller's home address,
-Caller's home phone number,
-Caller's status as victim, witness, or reporting on behalf
of someone,
-Caller's date of birth,
-Callback number if different from the home number
You receive a call from someone in an active attack
incident. They tell you that the suspect has a gun, and you
can hear shots in the background. What is the first
Correct Answers) Already Graded A+
consistent delivery [ Ans: ] over the course of a shift
ensure that our pitch, volume, and speed of speech
should remain the same
clear and concise transmission [ Ans: ] before pressing the
PTT button consider your message and make sure the
information is accurate then keep the message simple
limiting emotions [ Ans: ] avoid making the person n the
other end of the transmission feel they are the focus of
your feelings
avoiding voice clipping [ Ans: ] key, hesitate, speak. stop
speaking, hesitate, release key
Who is the overseer responsible for assigning and
monitoring public safety telecommunicators frequencies?
[ Ans: ] APCO
What would be a result of having your microphone far
away from your mouth? [ Ans: ] Increased chance of
feedback
You receive the following description of an individual
apprehended by an officer: AMJ 605 275 BLK BRO. How
would you interpret this description? [ Ans: ] Asian, male,
juvenile, 6 feet 5 inches, 275 lbs, black hair, brown eyes
,You receive the following description of a vehicle: GRN 09
NISSAN 370Z 2 DOOR FAST1 TX. Given this description,
what is the license plate number? [ Ans: ] FAST1
What is the basis for the effectiveness of the
communication cycle? [ Ans: ] Length of time taken for
feedback to be received by the initial sender
The person to whom the message is directed is called the
receiver or the __________________. [ Ans: ] interpreter
The setting in which the communication takes place is
referred to as __________________. [ Ans: ] context
Which type of listening forms the basis of the other four
types of listening? [ Ans: ] Discriminative
The goal of __________________ listening is to be a
sympathetic ear without being required to offer detailed
verbal responses. [ Ans: ] relationship
summarize [ Ans: ] serves as a means to show you have
heard and understood the caller
short interjections [ Ans: ] utilized as unobtrusive signals
that you are listening
relevant and clarifying questions [ Ans: ] when based on
the conversation these questions show you have been
listening
,reflecting words, thoughts, fellings [ Ans: ] repeating the
callers communication back to them emphasizing their
words
emotional labeling [ Ans: ] attaching a tentative identifier
to the emotion you hear in the callers voice and words
effective pauses [ Ans: ] effective response to callers who
are engaged in highly charged emotional outbursts
"I" messages [ Ans: ] used to tell your caller how their
actions are making you feel when they say or do
something
open-ended questions [ Ans: ] allows us to get the caller
talking, bide for more time, and gain itelligence
Which type of listening is listening for the sake of pure
enjoyment? [ Ans: ] Appreciative
verbal communication [ Ans: ] use of oral medium to
convey the message; personal in nature and most effective
in person
written communication [ Ans: ] useful for business
communication and issuing legal instructions; social
media is a medium
nonverbal communication [ Ans: ] mediums include the
human body and tone of voice; mainly serves to reinforce
verbal messages, but can convey information on its own
, visual communication [ Ans: ] can occasionally replace
verbal and nonverbal communications; charts, graphs, and
illustrations are mediums
Select the six Ws. [ Ans: ] Where, What, When, Who, Why,
Weapons
Which of the following help differentiate addresses? [ Ans:
] All of these
What should you ask of the caller if they are on an in-
progress call with you? [ Ans: ] Can you remain safely on
the line with me?
Which of these pieces of data are included in Basic
Reporting Party Data? Select all that apply. [ Ans: ] -Name
of the caller,
-Caller's home address,
-Caller's home phone number,
-Caller's status as victim, witness, or reporting on behalf
of someone,
-Caller's date of birth,
-Callback number if different from the home number
You receive a call from someone in an active attack
incident. They tell you that the suspect has a gun, and you
can hear shots in the background. What is the first
