WGU C215 PRE-ASSESSMENT PVDC EXAM
QUESTIONS WITH VERIFIED SOLUTIONS
NEW MODIFIED GRADED A+
What is the common them in total quality management (TQM) across
all functions in an organization? --CORRECT ANSWER--To satisfy
customer needs
Which concept of variation measures the central tendency of a set of
data? --CORRECT ANSWER--Mean
What do assignable causes of variation indicate? --CORRECT
ANSWER--Out-of-control signals were found in the process
Which continuous improvement method does Cpk measure? --
CORRECT ANSWER--How close one is to a target and how
consistent one is with the average performance
What are two important aspects of Six Sigma? --CORRECT
ANSWER--Technical tools
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,People involvement
Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times? --CORRECT
ANSWER--Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? --CORRECT
ANSWER--Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? --
CORRECT ANSWER--Proximity to customers
What helps an organization identify and plan the actions necessary to
meet current and future customer demands? --CORRECT ANSWER--
Capacity planning
Which definition used for quality evaluates how well a product
performs its intended function? --CORRECT ANSWER--Fitness for
use
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, Which total quality management (TQM) process was developed to
stress management's responsibility for quality? --CORRECT
ANSWER--14 points for quality improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines? --CORRECT ANSWER--ISO
9000
A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? --CORRECT ANSWER--Checklist
Which quality control tool should be used to monitor the current
status or end result of a process? --CORRECT ANSWER--Control
chart
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QUESTIONS WITH VERIFIED SOLUTIONS
NEW MODIFIED GRADED A+
What is the common them in total quality management (TQM) across
all functions in an organization? --CORRECT ANSWER--To satisfy
customer needs
Which concept of variation measures the central tendency of a set of
data? --CORRECT ANSWER--Mean
What do assignable causes of variation indicate? --CORRECT
ANSWER--Out-of-control signals were found in the process
Which continuous improvement method does Cpk measure? --
CORRECT ANSWER--How close one is to a target and how
consistent one is with the average performance
What are two important aspects of Six Sigma? --CORRECT
ANSWER--Technical tools
Page | 1
,People involvement
Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times? --CORRECT
ANSWER--Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? --CORRECT
ANSWER--Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? --
CORRECT ANSWER--Proximity to customers
What helps an organization identify and plan the actions necessary to
meet current and future customer demands? --CORRECT ANSWER--
Capacity planning
Which definition used for quality evaluates how well a product
performs its intended function? --CORRECT ANSWER--Fitness for
use
Page | 2
, Which total quality management (TQM) process was developed to
stress management's responsibility for quality? --CORRECT
ANSWER--14 points for quality improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines? --CORRECT ANSWER--ISO
9000
A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? --CORRECT ANSWER--Checklist
Which quality control tool should be used to monitor the current
status or end result of a process? --CORRECT ANSWER--Control
chart
Page | 3
