PRE-ASSESSMENT: OPERATIONS AND
SUPPLY CHAIN MANAGEMENT (PAM1) EXAM
QUESTIONS WITH CORRECT ANSWERS
A manufacturing company sources many of its components from another
business. The company has sought to know more about this other business over
time and has been able to collaborate with the business to customize the
components for optimal quality.
What is the core concept of total quality management (TQM) demonstrated in
the scenario?
Supplier relationships
Continuous improvement
Performance measures
Employee involvement --CORRECT ANSWER--Supplier relationships
Which activity is involved in the define phase of Six Sigma?
Detailing an improvement opportunity
Assessing current process performance
Identifying possible causes of defects
,Training to follow new practices --CORRECT ANSWER--Detailing an
improvement opportunity
Which phase of Six Sigma involves implementing measures to make errors
more quickly detectable?
Control
Define
Measure
Analyze --CORRECT ANSWER--Control
After each tool in a manufacturing facility is produced, its maximum RPM is
tested. A manager would like to use a data visualization tool to see how many of
the 1,000 tools produced last week had a maximum RPM of 10,000-10,049,
how many had a maximum RPM of 10,050-10,099, etc.
Which tool of quality management is appropriate for this need?
Scatterplot
Check sheet
Histogram
Flow chart --CORRECT ANSWER--Histogram
,A production facility manufactures a varying number of units per day. A
manager has data on the number of units produced and the number of defective
units found for each day over the past several months. The manager would like
to use a data display to see if the number of defects is related to the total number
of units produced per day.
What is the quality management tool that should be used in this situation?
Control chart
Scatterplot
Check sheet
Pareto chart --CORRECT ANSWER--Scatterplot
A customer was having trouble entering a vacation rental property. When the
customer contacted the host, the host came to help the customer within 10
minutes. What is the service quality dimension demonstrated in the scenario?
Assurance
Reliability
Tangibles
Responsiveness --CORRECT ANSWER--Responsiveness
, A customer went to a service center to have new tires installed on their vehicle.
An employee at the service center was polite and professional. They were clear
in explaining the types of tires available, the replacement process, and the
warranty. They were able to answer all the customer's questions.
What is the service quality dimension demonstrated in the scenario?
Responsiveness
Tangibles
Assurance
Reliability --CORRECT ANSWER--Assurance
A hotel manager periodically inspects each room of the hotel to assess its
condition.
Which cost of quality does this scenario illustrate?
Appraisal costs
Prevention costs
Internal failure costs
External failure costs --CORRECT ANSWER--Appraisal costs
SUPPLY CHAIN MANAGEMENT (PAM1) EXAM
QUESTIONS WITH CORRECT ANSWERS
A manufacturing company sources many of its components from another
business. The company has sought to know more about this other business over
time and has been able to collaborate with the business to customize the
components for optimal quality.
What is the core concept of total quality management (TQM) demonstrated in
the scenario?
Supplier relationships
Continuous improvement
Performance measures
Employee involvement --CORRECT ANSWER--Supplier relationships
Which activity is involved in the define phase of Six Sigma?
Detailing an improvement opportunity
Assessing current process performance
Identifying possible causes of defects
,Training to follow new practices --CORRECT ANSWER--Detailing an
improvement opportunity
Which phase of Six Sigma involves implementing measures to make errors
more quickly detectable?
Control
Define
Measure
Analyze --CORRECT ANSWER--Control
After each tool in a manufacturing facility is produced, its maximum RPM is
tested. A manager would like to use a data visualization tool to see how many of
the 1,000 tools produced last week had a maximum RPM of 10,000-10,049,
how many had a maximum RPM of 10,050-10,099, etc.
Which tool of quality management is appropriate for this need?
Scatterplot
Check sheet
Histogram
Flow chart --CORRECT ANSWER--Histogram
,A production facility manufactures a varying number of units per day. A
manager has data on the number of units produced and the number of defective
units found for each day over the past several months. The manager would like
to use a data display to see if the number of defects is related to the total number
of units produced per day.
What is the quality management tool that should be used in this situation?
Control chart
Scatterplot
Check sheet
Pareto chart --CORRECT ANSWER--Scatterplot
A customer was having trouble entering a vacation rental property. When the
customer contacted the host, the host came to help the customer within 10
minutes. What is the service quality dimension demonstrated in the scenario?
Assurance
Reliability
Tangibles
Responsiveness --CORRECT ANSWER--Responsiveness
, A customer went to a service center to have new tires installed on their vehicle.
An employee at the service center was polite and professional. They were clear
in explaining the types of tires available, the replacement process, and the
warranty. They were able to answer all the customer's questions.
What is the service quality dimension demonstrated in the scenario?
Responsiveness
Tangibles
Assurance
Reliability --CORRECT ANSWER--Assurance
A hotel manager periodically inspects each room of the hotel to assess its
condition.
Which cost of quality does this scenario illustrate?
Appraisal costs
Prevention costs
Internal failure costs
External failure costs --CORRECT ANSWER--Appraisal costs
