PRE-ASSESSMENT: OPERATIONS AND SUPPLY
CHAIN MANAGEMENT (PHCO) EXAM QUESTIONS
WITH CORRECT ANSWERS NEW MODIFIED
A company makes rulers that are designed to be 20 cm in length with allowance
±0.1 cm.If the actual length of a ruler is 20.2 cm, which factor will the company
use to judge the quality of the length of the rulers?
Performance
Features
Conformance
Serviceability
Aesthetics --CORRECT ANSWER--Conformance - how well something, such
as a product, service or a system, meets a specified standard
Which quality management philosophy uses cause-and-effect fishbone diagrams
for root-cause analysis, emphasizes a bottom-up approach to quality, and
considers standardization and quality control to move together in improvement?
Six Sigma
Goldratt's theory of constraints
Deming's 14 points for management
Taguchi methods
Page 1 of 36
,Ishikawa's quality circle --CORRECT ANSWER--Ishikawa's quality circle -
serves quality control, process improvement, and motivational functions.
Which quality management philosophy assigns cost to quality, defines quality
by how well a product can be used for its intended purpose, and uses Pareto
charts?
Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
Crosby's "Quality Is Free --CORRECT ANSWER--Juran Institute's
management theory - managing for quality consists of three universal processes:
Quality Planning (Quality by Design) Quality Control (Process Control &
Regulatory)
Which quality tool examines patterns, flow, and causes of variation of data
points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control --CORRECT ANSWER--Statistical process control
Page 2 of 36
,Which aspect of quality is demonstrated by a vehicle that has a useful life of
165,000 miles?
Performance
Reliability
Features
Serviceability --CORRECT ANSWER--Reliability
A quality improvement team is trying to illustrate to upper management how a
process is varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Checkmark
Control charts --CORRECT ANSWER--Run Charts
Page 3 of 36
, Control Chart
The CEO of a service company wants to change the strategy of the company
from volume sales to high-quality products. Which philosophy should the CEO
implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function --CORRECT ANSWER--Deming's 14 points
A company sells garage doors through a national retailer and contracts with
local installers to complete the installations. The operations manager is
responsible for completing the installations in a 14-day period after the sale.
The company will be penalized financially if it fails to achieve these objectives.
The operations manager's daily responsibilities include contacting installers to
expedite orders and ensure deadlines are met.
Which two tools should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Page 4 of 36
CHAIN MANAGEMENT (PHCO) EXAM QUESTIONS
WITH CORRECT ANSWERS NEW MODIFIED
A company makes rulers that are designed to be 20 cm in length with allowance
±0.1 cm.If the actual length of a ruler is 20.2 cm, which factor will the company
use to judge the quality of the length of the rulers?
Performance
Features
Conformance
Serviceability
Aesthetics --CORRECT ANSWER--Conformance - how well something, such
as a product, service or a system, meets a specified standard
Which quality management philosophy uses cause-and-effect fishbone diagrams
for root-cause analysis, emphasizes a bottom-up approach to quality, and
considers standardization and quality control to move together in improvement?
Six Sigma
Goldratt's theory of constraints
Deming's 14 points for management
Taguchi methods
Page 1 of 36
,Ishikawa's quality circle --CORRECT ANSWER--Ishikawa's quality circle -
serves quality control, process improvement, and motivational functions.
Which quality management philosophy assigns cost to quality, defines quality
by how well a product can be used for its intended purpose, and uses Pareto
charts?
Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
Crosby's "Quality Is Free --CORRECT ANSWER--Juran Institute's
management theory - managing for quality consists of three universal processes:
Quality Planning (Quality by Design) Quality Control (Process Control &
Regulatory)
Which quality tool examines patterns, flow, and causes of variation of data
points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control --CORRECT ANSWER--Statistical process control
Page 2 of 36
,Which aspect of quality is demonstrated by a vehicle that has a useful life of
165,000 miles?
Performance
Reliability
Features
Serviceability --CORRECT ANSWER--Reliability
A quality improvement team is trying to illustrate to upper management how a
process is varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Checkmark
Control charts --CORRECT ANSWER--Run Charts
Page 3 of 36
, Control Chart
The CEO of a service company wants to change the strategy of the company
from volume sales to high-quality products. Which philosophy should the CEO
implement to emphasize quality over volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function --CORRECT ANSWER--Deming's 14 points
A company sells garage doors through a national retailer and contracts with
local installers to complete the installations. The operations manager is
responsible for completing the installations in a 14-day period after the sale.
The company will be penalized financially if it fails to achieve these objectives.
The operations manager's daily responsibilities include contacting installers to
expedite orders and ensure deadlines are met.
Which two tools should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Page 4 of 36
