MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
1. An_________ customer is a person or effects of tooling design and cost during
organization that receives services or products in ___________.
exchange for compensation. a) Prototype development
a) Internal b) Process capability studies
b) External c) Team kickoff meetings
c) In-house d) Maintenance of a machine - ANSWER -
d) Departmental - ANSWER -External prototype development
2. Improving external customer satisfaction is the 7. Product design teams should provide an
main objective of __________. environment that encourages ________.
a) Customer service department. a) Criticize other team members at any time
b) Retired employees b) Add their design ideas freely
c) Maintenance departments c) Attend meetings whenever they are available
d) HR departments. - ANSWER -customer d) Report team meetings to the boss -
service ANSWER -Add their design ideas free
3. Vendors could be considered what type of 8. Teamwork, concurrent engineering, tools and
customer? techniques are needed in order to make
a) Main _______________.
b) Substantial a) Product introduction
c) Internal b) Sales
d) External - ANSWER -external c) Product scam prevention efforts
d) Safety tests - ANSWER -Product
introduction
4. Customer satisfaction should always be the
first objective considered when developing
_________. 9. Engineers working with manufacturing to
a) Vendors become aware of tooling limitations and other
b) New or improved products problems that may increase production time and
c) Teamwork cost is an example of _____________.
d) Training matrix - ANSWER -new or a) Brainstorming
improved products b) Product analysis
c) Concurrent engineering
d) Production processing - ANSWER -
5. The ________ of the product describes the Concurrent engineering
features requested for the product to perform the
tasks for which it was intended.
a) Form 10. _______ is a design methodology that
b) Function designs features into the product that makes it
c) Cost cheaper to manufacture, while maintaining its
d) Utilization - ANSWER -function ability to perform its intended function.
a) Design for Manufacturing and Assembly
(DFMA)
6. Product designers should always consider the b) Design Criteria and Performance (DCP)
,MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
c) Design, Manufacture, Deliver (DMD) b) SPC program
d) Design for Production and Performance (DPP) c) JIT process
- ANSWER -Design for Manufacturing and d) Histogram - ANSWER -successful work
Assembly (DFMA) group
11. to be successful ________must be tied to the 15. Company objectives and production goals are
company's business plan. important pieces of data to __________.
a) Team goals a) Retired employee
b) Donations to the community b) Forklift training certification data
c) The stock market c) Self-directed work team
d) Cross-Training assignments - d) Predictive maintenance program -
ANSWER -team goals ANSWER -Self-directed work team
12. A team should develop a spending plan as 16. Promoting competition among teams or
part of their decision making process departments _________________.
________________. a) Helps management set their own goals
a) to ensure that they do not exceed the amount b) Helps establish the baseline to set team goals
of money allocated to the project c) Is a reason to set measurable team goals
b) to ensure that they use all the money d) Is not a reason to set measurable team goals -
allocated to the project ANSWER -Is not a reason to set
c) in case they are audited measurable team goals
d) because it is a requirement of all teams -
ANSWER -to ensure that they do not
exceed the amount of money allocated to the 17. Top level management must support a team
project for it to be ______________.
a) Successful
b) Ratified
13. Supervisors should set measurable c) Certified
objectives to have a way to ____________. Fully staffed - ANSWER -Successful
a) Eliminate the need to review employees
b) Limit the number of employees who can
receive a bonus 18. When a team sets objectives that they wish to
c) Have good performance criteria for review of accomplish, care should be taken to ensure that
employee performance these objectives are _____________.
d) Have a way to collect data to satisfy a) Aggressive
management reports - ANSWER -Have b) Predictable
good performance criteria for review of employee c) Measurable
performance d) Justifiable - ANSWER -measurable
14. People working together discussing issues 19. To ensure that a team has____________
and making decisions are key elements of a meetings, rules for team behavior should be
_______________. enforced.
a) successful work group a) Weekly
,MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
b) Unproductive
c) Productive 24. Customer service refers to people and other
d) Long - ANSWER -productive resources a company devotes to ________.
a) assisting customers
b) product design
20. The first step in a team development process c) sales
is an awkward stage for the team members d) cost analysis - ANSWER -assisting
called ______________. customers
a) Storming
b) Norming
c) Performing 25. In customer service, it is important to
d) Forming - ANSWER -forming ________________.
a) never admit being at fault
b) look into the customer's problem, find a
21. When a team is formed to tackle a problem, solution, and follow through
_______________________. c) make the customer admit to being at least
a) Supervisor is placed in charge partially at fault
b) Set of guidelines is supplied to guide d) make the customer like you even it it means
decisions placing the blame on someone else in the
c) Cost evaluation is performed to justify their organization - ANSWER -look into the
work customer's problem, find a solution, and follow
d) Team kickoff meeting is held to get everyone through
up to speed on the task and meet each other -
ANSWER -Team kickoff meeting is held to
get everyone up to speed on the task and meet 26. Teams should strictly enforce rules about
each other _______to minimize conflict.
a) attendance
b) arguing
22. ______________ is a technique teams use c) goal setting
for generating as many ideas as possible. d) Facilitator selection - ANSWER -arguing
a) Storming
b) Norming
c) Brainstorming 27. Which type of customer service information
d) Pareto principle - ANSWER - stored in a database could help to improve
Brainstorming product quality? __________________.
a) concerns customers have with specific
problems
23. During a team meeting, any solutions to the b) customer orders
problem being discussed that do not meet one or c) customer banking information
more of the must-have criteria should be d) customer addresses. - ANSWER -
_______________. concerns customers have with specific problems
a) Discussed fully
b) Tabled to a later meeting
c) Given equal consideration 28. When a customer service agent answers the
d) Eliminated - ANSWER -Eliminated phone, they should try to answer between the
______________.
, MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
a) second and the fourth ring _______ must be capable of bringing people
b) third and the fifth ring together, motivating them and finally focusing
c) first and the second ring them in the right direction.
d) fourth and the fifth ring - ANSWER - a) Quality worker
second and the fourth ring b) Leader
c) vendor
d) maintenance worker - ANSWER -Leader
29. Which of the following is not used as a
problem analysis tool? ____________.
a) Brainstorming 34. One method used by _________ to get a
b) Shipping Manifest team started in the right direction is to sequence
c) Cause and effect diagrams the start up activities.
d) Root cause analysis - ANSWER - a) A team leader
shipping manifest b) a vendor
c) An outside consultant
d) Top management - ANSWER -A team
30. In a team, the _________ is the one who will leader
stimulate or guide the group to think of ideas.
a) facilitator
b) recorder 35. A team leader is responsible for setting up
c) president internal quality audits __________.
d) supervisor - ANSWER -facilitator a) The team is not spending too much money
b) The teams increased pay rate is justified
c) Production rates have increased
31. ____________ involves every employee in d) Procedures are in place and being followed -
the company continually looking for ways to ANSWER -Procedures are in place and
improve processes, and eliminate wasteful being followed
actions.
a) Concurrent engineering
b) Continuous improvement 36. The specific tasks an employee will be
c) Customer service required to perform are described in ________.
d) Product development - ANSWER - a) Company newsletter
continuous improvement b) Job descriptions
c) Employee evaluations
d) Machine operation manuals - ANSWER -
32. Reaching a _________ means that although job descriptions
the chosen solution may not be the first choice of
everyone on the team, each member supports
that solution as a viable option. 37. Project management should include
a) impass __________enable team leaders on other
b) majority projects to identify availability of potential team
c) milestone members.
d) consensus - ANSWER -consensus a) Guarantee of long term work for team
members
b) Planned release of personnel as the project
33. To be successful in achieving a goal, comes to an end
1. An_________ customer is a person or effects of tooling design and cost during
organization that receives services or products in ___________.
exchange for compensation. a) Prototype development
a) Internal b) Process capability studies
b) External c) Team kickoff meetings
c) In-house d) Maintenance of a machine - ANSWER -
d) Departmental - ANSWER -External prototype development
2. Improving external customer satisfaction is the 7. Product design teams should provide an
main objective of __________. environment that encourages ________.
a) Customer service department. a) Criticize other team members at any time
b) Retired employees b) Add their design ideas freely
c) Maintenance departments c) Attend meetings whenever they are available
d) HR departments. - ANSWER -customer d) Report team meetings to the boss -
service ANSWER -Add their design ideas free
3. Vendors could be considered what type of 8. Teamwork, concurrent engineering, tools and
customer? techniques are needed in order to make
a) Main _______________.
b) Substantial a) Product introduction
c) Internal b) Sales
d) External - ANSWER -external c) Product scam prevention efforts
d) Safety tests - ANSWER -Product
introduction
4. Customer satisfaction should always be the
first objective considered when developing
_________. 9. Engineers working with manufacturing to
a) Vendors become aware of tooling limitations and other
b) New or improved products problems that may increase production time and
c) Teamwork cost is an example of _____________.
d) Training matrix - ANSWER -new or a) Brainstorming
improved products b) Product analysis
c) Concurrent engineering
d) Production processing - ANSWER -
5. The ________ of the product describes the Concurrent engineering
features requested for the product to perform the
tasks for which it was intended.
a) Form 10. _______ is a design methodology that
b) Function designs features into the product that makes it
c) Cost cheaper to manufacture, while maintaining its
d) Utilization - ANSWER -function ability to perform its intended function.
a) Design for Manufacturing and Assembly
(DFMA)
6. Product designers should always consider the b) Design Criteria and Performance (DCP)
,MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
c) Design, Manufacture, Deliver (DMD) b) SPC program
d) Design for Production and Performance (DPP) c) JIT process
- ANSWER -Design for Manufacturing and d) Histogram - ANSWER -successful work
Assembly (DFMA) group
11. to be successful ________must be tied to the 15. Company objectives and production goals are
company's business plan. important pieces of data to __________.
a) Team goals a) Retired employee
b) Donations to the community b) Forklift training certification data
c) The stock market c) Self-directed work team
d) Cross-Training assignments - d) Predictive maintenance program -
ANSWER -team goals ANSWER -Self-directed work team
12. A team should develop a spending plan as 16. Promoting competition among teams or
part of their decision making process departments _________________.
________________. a) Helps management set their own goals
a) to ensure that they do not exceed the amount b) Helps establish the baseline to set team goals
of money allocated to the project c) Is a reason to set measurable team goals
b) to ensure that they use all the money d) Is not a reason to set measurable team goals -
allocated to the project ANSWER -Is not a reason to set
c) in case they are audited measurable team goals
d) because it is a requirement of all teams -
ANSWER -to ensure that they do not
exceed the amount of money allocated to the 17. Top level management must support a team
project for it to be ______________.
a) Successful
b) Ratified
13. Supervisors should set measurable c) Certified
objectives to have a way to ____________. Fully staffed - ANSWER -Successful
a) Eliminate the need to review employees
b) Limit the number of employees who can
receive a bonus 18. When a team sets objectives that they wish to
c) Have good performance criteria for review of accomplish, care should be taken to ensure that
employee performance these objectives are _____________.
d) Have a way to collect data to satisfy a) Aggressive
management reports - ANSWER -Have b) Predictable
good performance criteria for review of employee c) Measurable
performance d) Justifiable - ANSWER -measurable
14. People working together discussing issues 19. To ensure that a team has____________
and making decisions are key elements of a meetings, rules for team behavior should be
_______________. enforced.
a) successful work group a) Weekly
,MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
b) Unproductive
c) Productive 24. Customer service refers to people and other
d) Long - ANSWER -productive resources a company devotes to ________.
a) assisting customers
b) product design
20. The first step in a team development process c) sales
is an awkward stage for the team members d) cost analysis - ANSWER -assisting
called ______________. customers
a) Storming
b) Norming
c) Performing 25. In customer service, it is important to
d) Forming - ANSWER -forming ________________.
a) never admit being at fault
b) look into the customer's problem, find a
21. When a team is formed to tackle a problem, solution, and follow through
_______________________. c) make the customer admit to being at least
a) Supervisor is placed in charge partially at fault
b) Set of guidelines is supplied to guide d) make the customer like you even it it means
decisions placing the blame on someone else in the
c) Cost evaluation is performed to justify their organization - ANSWER -look into the
work customer's problem, find a solution, and follow
d) Team kickoff meeting is held to get everyone through
up to speed on the task and meet each other -
ANSWER -Team kickoff meeting is held to
get everyone up to speed on the task and meet 26. Teams should strictly enforce rules about
each other _______to minimize conflict.
a) attendance
b) arguing
22. ______________ is a technique teams use c) goal setting
for generating as many ideas as possible. d) Facilitator selection - ANSWER -arguing
a) Storming
b) Norming
c) Brainstorming 27. Which type of customer service information
d) Pareto principle - ANSWER - stored in a database could help to improve
Brainstorming product quality? __________________.
a) concerns customers have with specific
problems
23. During a team meeting, any solutions to the b) customer orders
problem being discussed that do not meet one or c) customer banking information
more of the must-have criteria should be d) customer addresses. - ANSWER -
_______________. concerns customers have with specific problems
a) Discussed fully
b) Tabled to a later meeting
c) Given equal consideration 28. When a customer service agent answers the
d) Eliminated - ANSWER -Eliminated phone, they should try to answer between the
______________.
, MSSC SAFETY ASSESSMENT QUESTIONS AND ANSWERS RATED A
a) second and the fourth ring _______ must be capable of bringing people
b) third and the fifth ring together, motivating them and finally focusing
c) first and the second ring them in the right direction.
d) fourth and the fifth ring - ANSWER - a) Quality worker
second and the fourth ring b) Leader
c) vendor
d) maintenance worker - ANSWER -Leader
29. Which of the following is not used as a
problem analysis tool? ____________.
a) Brainstorming 34. One method used by _________ to get a
b) Shipping Manifest team started in the right direction is to sequence
c) Cause and effect diagrams the start up activities.
d) Root cause analysis - ANSWER - a) A team leader
shipping manifest b) a vendor
c) An outside consultant
d) Top management - ANSWER -A team
30. In a team, the _________ is the one who will leader
stimulate or guide the group to think of ideas.
a) facilitator
b) recorder 35. A team leader is responsible for setting up
c) president internal quality audits __________.
d) supervisor - ANSWER -facilitator a) The team is not spending too much money
b) The teams increased pay rate is justified
c) Production rates have increased
31. ____________ involves every employee in d) Procedures are in place and being followed -
the company continually looking for ways to ANSWER -Procedures are in place and
improve processes, and eliminate wasteful being followed
actions.
a) Concurrent engineering
b) Continuous improvement 36. The specific tasks an employee will be
c) Customer service required to perform are described in ________.
d) Product development - ANSWER - a) Company newsletter
continuous improvement b) Job descriptions
c) Employee evaluations
d) Machine operation manuals - ANSWER -
32. Reaching a _________ means that although job descriptions
the chosen solution may not be the first choice of
everyone on the team, each member supports
that solution as a viable option. 37. Project management should include
a) impass __________enable team leaders on other
b) majority projects to identify availability of potential team
c) milestone members.
d) consensus - ANSWER -consensus a) Guarantee of long term work for team
members
b) Planned release of personnel as the project
33. To be successful in achieving a goal, comes to an end
