CMGT 4300 Final Exam Questions and
Answers (Top Grade Assured) 2026
Update
Walter Shewhart introduced... - Correct Answers
✅statistical quality control (SQC)
Kerzner - Correct Answers ✅inspection done by sorting
good from bad (inspection process)
Strategic Quality Management (2001) - Correct Answers
✅1) quality defines by customer
2) linked w/ profitability
3) quality has become a competitive weapon
4) part of strategic planning
5) organization wide commitment
5 distinct eras of the history of quality are... - Correct
Answers ✅1) egypt: pyramids were built around 2500 BC
with a certain quality
2) Mesopotamia era: builders were given a death penalty if
the construction collapsed and workers/occupants were killed
3) China: china's recorded quality can be tracked back to
(earlier than) 200 BC
4) Shipbuilders: scandinavian shipbuilders were using quality
improvement techniques over the whole first two millennia
BC and the first millennium CE
Romans: standardized nearly everything they touched from
300 BC to 300 CE
,CMGT 4300 Final Exam Questions and
Answers (Top Grade Assured) 2026
Update
Greeks: tight quality control methods in building their
temples
Specifications/Inspections: examples of specifications and
inspections can be found in the Bible dating from at least 500
BC
What are the elements of Total Quality Management (TQM) -
Correct Answers ✅Total: organization wide
Quality: costumer satisfaction
Management: systems of managing (management)
What is Deming's definition of quality? - Correct Answers
✅Quality should be designed into both product and process
What is Chung's definition of construction project quality? -
Correct Answers ✅1) quality incoming materials
2) monitoring of production process
3) testing of finished products
(Beginning-middle-end)
What is a cause-and-effect diagram? - Correct Answers ✅It
is used to graphically display multiple causes with a
particular effect
-also called an Ishikawa diagram or a fishbone diagram
, CMGT 4300 Final Exam Questions and
Answers (Top Grade Assured) 2026
Update
What is a histogram? - Correct Answers ✅A pictorial
representation of a set of data, it's created by grouping
measurements into cells and it displays how often different
values occur
What is a Pareto analysis - Correct Answers ✅a graphical
representation of frequency of occurrence
-used to identify those factors that have the greatest
cumulative effect on the system & this less significant factors
can be screened out from the process
*shows percentage
According to ISO 9000, what is quality assurance? - Correct
Answers ✅"Those planned and systematic actions
necessary to provide adequate confidence that product or
service will satisfy given requirements for quality"
How does the American Society for Quality (ASQ) define
quality management? - Correct Answers ✅"The application
of a quality management system in managing a process to
achieve maximum costumer satisfaction at the lowest overall
cost, while continuing to improve the process"
What are Crosby's three essential beliefs on quality: - Correct
Answers ✅1) a belief in qualification
Answers (Top Grade Assured) 2026
Update
Walter Shewhart introduced... - Correct Answers
✅statistical quality control (SQC)
Kerzner - Correct Answers ✅inspection done by sorting
good from bad (inspection process)
Strategic Quality Management (2001) - Correct Answers
✅1) quality defines by customer
2) linked w/ profitability
3) quality has become a competitive weapon
4) part of strategic planning
5) organization wide commitment
5 distinct eras of the history of quality are... - Correct
Answers ✅1) egypt: pyramids were built around 2500 BC
with a certain quality
2) Mesopotamia era: builders were given a death penalty if
the construction collapsed and workers/occupants were killed
3) China: china's recorded quality can be tracked back to
(earlier than) 200 BC
4) Shipbuilders: scandinavian shipbuilders were using quality
improvement techniques over the whole first two millennia
BC and the first millennium CE
Romans: standardized nearly everything they touched from
300 BC to 300 CE
,CMGT 4300 Final Exam Questions and
Answers (Top Grade Assured) 2026
Update
Greeks: tight quality control methods in building their
temples
Specifications/Inspections: examples of specifications and
inspections can be found in the Bible dating from at least 500
BC
What are the elements of Total Quality Management (TQM) -
Correct Answers ✅Total: organization wide
Quality: costumer satisfaction
Management: systems of managing (management)
What is Deming's definition of quality? - Correct Answers
✅Quality should be designed into both product and process
What is Chung's definition of construction project quality? -
Correct Answers ✅1) quality incoming materials
2) monitoring of production process
3) testing of finished products
(Beginning-middle-end)
What is a cause-and-effect diagram? - Correct Answers ✅It
is used to graphically display multiple causes with a
particular effect
-also called an Ishikawa diagram or a fishbone diagram
, CMGT 4300 Final Exam Questions and
Answers (Top Grade Assured) 2026
Update
What is a histogram? - Correct Answers ✅A pictorial
representation of a set of data, it's created by grouping
measurements into cells and it displays how often different
values occur
What is a Pareto analysis - Correct Answers ✅a graphical
representation of frequency of occurrence
-used to identify those factors that have the greatest
cumulative effect on the system & this less significant factors
can be screened out from the process
*shows percentage
According to ISO 9000, what is quality assurance? - Correct
Answers ✅"Those planned and systematic actions
necessary to provide adequate confidence that product or
service will satisfy given requirements for quality"
How does the American Society for Quality (ASQ) define
quality management? - Correct Answers ✅"The application
of a quality management system in managing a process to
achieve maximum costumer satisfaction at the lowest overall
cost, while continuing to improve the process"
What are Crosby's three essential beliefs on quality: - Correct
Answers ✅1) a belief in qualification
