lOMoARcPSD|44532475
Page 1 of 8 / Ideal for students seeking
D353high-yield,
Strategic
D353 Strategic
exam-ready
Training Training
andpreparation
Development
and Development
andtask
confidence
3 passed
task for
3/ passed
questions & answers for quick study and test prep.
Tyler Ringer
010611036
D353 Task 3
A. Explain how training and development may engage employees at
every stage of their career development by doing the following:
1. Explain how the organization's floor agents can use training and
development to advance their careers within the organization.
As the company continues to grow and expand its footprint nationally it
will provide more opportunity for growth. The training program can help the
floor agents develop their careers by teaching them the philosophies of what
makes good agents. It will also show the agents proper techniques in
succeeding. With the training program in place, it will help develop other
skills that will be useful to continue to grow with the company’s future
growth by teaching leadership skills.
2. Explain how the organization can use training and development
to identify individual floor agents to move into succession planning
for promotion into management positions (e.g., client sales
manager, store manager, supply chain manager, or project
manager).
The company will be able to use the training program to help develop
identified candidates for succession planning by leveraging experience and
seeing the qualities that each candidate possess. To set up proper
succession planning the company will need to define job descriptions and
what skills are necessary to fill those positions. The individuals that possess
leadership qualities and other qualities will be able to develop those skills in
the training program and cross training on the job. By posting these
positions the candidates will also be able to request cross training and
develop necessary skills to advance their careers. Those that continue to
succeed and show leadership qualities can also be mentored and groomed
for future positions.
3. Explain how training and development can be used to help floor
agents map a specific, desired career path (e.g., client sales
D353 Strategic Training and Development task
D3533Strategic
passed Training and Development task 3 passed.pdf rank higher on Stuvia
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Page 2 of 8 / Ideal for students seeking
D353high-yield,
Strategic
D353 Strategic
exam-ready
Training Training
andpreparation
Development
and Development
andtask
confidence
3 passed
task for
3/ passed
questions & answers for quick study and test prep.
manager, store manager, supply chain manager, or project
manager).
The training and development that the company implements will help
the floor agents find success, but the job descriptions and skill sets required
for advancement will help the agents find the path that fits their specific
skills. As floor agents show skills throughout their careers, they can see
other opportunities in job postings and find best fit, or jobs that spark
interest. The agents will coordinate their interests with their managers to
help develop their succession plans. As the company grows and the floor
agents grow and develop, they will be able to have more opportunities for
growth that will meet the needs of the company and provide progression
paths for the floor agents. The managers can help mentor their employee’s
and help them progress towards their goals and the company’s goals.
Training and development will provide the understanding of what skills are
required and help the trainees develop in those specific areas.
B. Discuss communication during the training process by doing the
following:
1. Discuss how trainer communication could affect performance
feedback and mitigate conflict. Include nonverbal and
improvisational communication strategies.
The communication between the trainer and trainee will be vital in
creating a relationship of trust. As that trust is developed the
communication can become collaborative and learning will be digested
easier. If the relationship isn’t effective the training will be less effective.
The trainer will need to use active listening skills to understand questions or
concerns clearly. The trainer will need to know how to read nonverbal cues
such as posture, facial expressions and other body language. The trainee
will need to come to the training with understanding that they are not at the
appropriate skill level yet and coaching will be needed through the training
process. The trainee and trainer will both need an understanding that
D353 Strategic Training and Development task
D3533Strategic
passed Training and Development task 3 passed.pdf rank higher on Stuvia
Downloaded by madiba South Africa stuvia ()
Page 1 of 8 / Ideal for students seeking
D353high-yield,
Strategic
D353 Strategic
exam-ready
Training Training
andpreparation
Development
and Development
andtask
confidence
3 passed
task for
3/ passed
questions & answers for quick study and test prep.
Tyler Ringer
010611036
D353 Task 3
A. Explain how training and development may engage employees at
every stage of their career development by doing the following:
1. Explain how the organization's floor agents can use training and
development to advance their careers within the organization.
As the company continues to grow and expand its footprint nationally it
will provide more opportunity for growth. The training program can help the
floor agents develop their careers by teaching them the philosophies of what
makes good agents. It will also show the agents proper techniques in
succeeding. With the training program in place, it will help develop other
skills that will be useful to continue to grow with the company’s future
growth by teaching leadership skills.
2. Explain how the organization can use training and development
to identify individual floor agents to move into succession planning
for promotion into management positions (e.g., client sales
manager, store manager, supply chain manager, or project
manager).
The company will be able to use the training program to help develop
identified candidates for succession planning by leveraging experience and
seeing the qualities that each candidate possess. To set up proper
succession planning the company will need to define job descriptions and
what skills are necessary to fill those positions. The individuals that possess
leadership qualities and other qualities will be able to develop those skills in
the training program and cross training on the job. By posting these
positions the candidates will also be able to request cross training and
develop necessary skills to advance their careers. Those that continue to
succeed and show leadership qualities can also be mentored and groomed
for future positions.
3. Explain how training and development can be used to help floor
agents map a specific, desired career path (e.g., client sales
D353 Strategic Training and Development task
D3533Strategic
passed Training and Development task 3 passed.pdf rank higher on Stuvia
Downloaded by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
Page 2 of 8 / Ideal for students seeking
D353high-yield,
Strategic
D353 Strategic
exam-ready
Training Training
andpreparation
Development
and Development
andtask
confidence
3 passed
task for
3/ passed
questions & answers for quick study and test prep.
manager, store manager, supply chain manager, or project
manager).
The training and development that the company implements will help
the floor agents find success, but the job descriptions and skill sets required
for advancement will help the agents find the path that fits their specific
skills. As floor agents show skills throughout their careers, they can see
other opportunities in job postings and find best fit, or jobs that spark
interest. The agents will coordinate their interests with their managers to
help develop their succession plans. As the company grows and the floor
agents grow and develop, they will be able to have more opportunities for
growth that will meet the needs of the company and provide progression
paths for the floor agents. The managers can help mentor their employee’s
and help them progress towards their goals and the company’s goals.
Training and development will provide the understanding of what skills are
required and help the trainees develop in those specific areas.
B. Discuss communication during the training process by doing the
following:
1. Discuss how trainer communication could affect performance
feedback and mitigate conflict. Include nonverbal and
improvisational communication strategies.
The communication between the trainer and trainee will be vital in
creating a relationship of trust. As that trust is developed the
communication can become collaborative and learning will be digested
easier. If the relationship isn’t effective the training will be less effective.
The trainer will need to use active listening skills to understand questions or
concerns clearly. The trainer will need to know how to read nonverbal cues
such as posture, facial expressions and other body language. The trainee
will need to come to the training with understanding that they are not at the
appropriate skill level yet and coaching will be needed through the training
process. The trainee and trainer will both need an understanding that
D353 Strategic Training and Development task
D3533Strategic
passed Training and Development task 3 passed.pdf rank higher on Stuvia
Downloaded by madiba South Africa stuvia ()
