CMQ/OE Flashcards | Key Definitions, Concepts &
ASQ Exam Essentials |Answers Graded A+
A-B-C analysis
A systematic collection and analysis of the behavior observed of an individual or a work group
for the purpose of determining the cause of specific behaviors.
acceptable quality limit (AQL)
The quality level that is the worst tolerable process average when a continuing series of lots is
submitted for acceptance sampling.
acceptance sampling
Inspection of a sample from a lot to decide whether to accept or not accept that lot. There are
two types: attributes sampling and variables sampling. In attributes sampling, the presence or
absence of a characteristic is noted in each of the units inspected. In variables sampling, the
numerical magnitude of a characteristic is measured and recorded for each inspected unit; this
involves reference to a continuous scale of some kind.
acceptance sampling plan
Specific plan that indicates the sampling sizes and the associated acceptance or nonacceptance
criteria to be used. In attributes sampling, for example, there are single, double, multiple,
sequential, chain, and skip-lot sampling plans. In variables sampling, there are single, double,
and sequential sampling plans. For detailed descriptions of these plans, see ANSI/ISO/ASQ
A35342.
accreditation
Certification, by a duly recognized body, of the facilities, capability, objectivity, competence, and
integrity of an agency, service, or operational group or individual to provide the specific service
or operation needed. For example, the Registrar Accreditation Board (U.S.) accredits those
organizations that register companies to the ISO 9000 series standards.
accuracy
A characteristic of measurement that addresses how lose observed value is to the true value. It
answers the question, "Is it right?"
ACSI
, The American Customer Satisfaction Index is an economic indicator, a cross-industry measure of
the satisfaction of U.S. customers with the quality of the goods and services available to them-
both those goods and services produced within the United States and those provided as
imports from foreign firms that have substantial market shares or dollar sales.
action plan
The detailed plan to implement the actions needed to achieve strategic goals and objectives
(similar to, but not as detailed as a project plan).
active listening
Listening closely to what others are saying (for example, rather than what you think they're
saying or what you want to say back to them).
activity-based management
Managing with an accounting system (activity- based costing) that allocates costs to products
based on resources employed to produce the product.
ad hoc team
See temporary team
ADDIE
An instructional design model (analysis, design, development, implementation, and evaluation).
adult learning principles
Key principles of how adults learn that impact how education and training of adults should be
designed.
affinity diagram
A management and planning tool used to organize ideas into natural groupings in a way that
stimulates new, creative ideas. Also known as the KJ method.
agile approach
Means to change rapidly to meet changing customer and business direction. Also see lean
approach.
AIAG
Automotive Industry Action Group.
alignment
ASQ Exam Essentials |Answers Graded A+
A-B-C analysis
A systematic collection and analysis of the behavior observed of an individual or a work group
for the purpose of determining the cause of specific behaviors.
acceptable quality limit (AQL)
The quality level that is the worst tolerable process average when a continuing series of lots is
submitted for acceptance sampling.
acceptance sampling
Inspection of a sample from a lot to decide whether to accept or not accept that lot. There are
two types: attributes sampling and variables sampling. In attributes sampling, the presence or
absence of a characteristic is noted in each of the units inspected. In variables sampling, the
numerical magnitude of a characteristic is measured and recorded for each inspected unit; this
involves reference to a continuous scale of some kind.
acceptance sampling plan
Specific plan that indicates the sampling sizes and the associated acceptance or nonacceptance
criteria to be used. In attributes sampling, for example, there are single, double, multiple,
sequential, chain, and skip-lot sampling plans. In variables sampling, there are single, double,
and sequential sampling plans. For detailed descriptions of these plans, see ANSI/ISO/ASQ
A35342.
accreditation
Certification, by a duly recognized body, of the facilities, capability, objectivity, competence, and
integrity of an agency, service, or operational group or individual to provide the specific service
or operation needed. For example, the Registrar Accreditation Board (U.S.) accredits those
organizations that register companies to the ISO 9000 series standards.
accuracy
A characteristic of measurement that addresses how lose observed value is to the true value. It
answers the question, "Is it right?"
ACSI
, The American Customer Satisfaction Index is an economic indicator, a cross-industry measure of
the satisfaction of U.S. customers with the quality of the goods and services available to them-
both those goods and services produced within the United States and those provided as
imports from foreign firms that have substantial market shares or dollar sales.
action plan
The detailed plan to implement the actions needed to achieve strategic goals and objectives
(similar to, but not as detailed as a project plan).
active listening
Listening closely to what others are saying (for example, rather than what you think they're
saying or what you want to say back to them).
activity-based management
Managing with an accounting system (activity- based costing) that allocates costs to products
based on resources employed to produce the product.
ad hoc team
See temporary team
ADDIE
An instructional design model (analysis, design, development, implementation, and evaluation).
adult learning principles
Key principles of how adults learn that impact how education and training of adults should be
designed.
affinity diagram
A management and planning tool used to organize ideas into natural groupings in a way that
stimulates new, creative ideas. Also known as the KJ method.
agile approach
Means to change rapidly to meet changing customer and business direction. Also see lean
approach.
AIAG
Automotive Industry Action Group.
alignment
