Salesforce Health Cloud Accreditation Exam
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
"If a Service Cloud customer wants access to standard Health Cloud Objects, which of the
following licenses is required?
Service Cloud license
Health Cloud license
Sales Cloud license
Service Cloud and Health Cloud license" - CORRECT ANSWER Health Cloud license
"Which of the following steps are required when setting up a Health Cloud org?
Enable required org features, such as Person Accounts and Shared Contacts
Install the Health Cloud Managed Package
Assign the Health Cloud PSL and Health Cloud Platform PSL to each user
Configure the Managed Package to leverage Person Accounts
All of these" - CORRECT ANSWER All of these
True or False - My Domain registration is required before you can use Lightning
components? - CORRECT ANSWER TRUE
"Health Cloud trial orgs are not intended for development and expire after _________
30 days
60 days
90 days
365 days" - CORRECT ANSWER 30 days
,"For all new Health Cloud implementations, Salesforce advises that patients and members
should be modeled using which of the following?
Traditional Account-Contact
Individual
Person Accounts
Individual or Person Accounts
Any of these are fine" - CORRECT ANSWER "Person Accounts
"
"For all other types of ""person"" entities, such as Caregivers or B2B Sales contacts, you
should use which of the following model(s)?
""Traditional Account-Contact
Person Account
Individual
Account-Contact and Person Account
Account-Contact and Individual""" - CORRECT ANSWER Account-Contact and
Person Account
"Which of the following best describes what a Person Account is used for?
""Modeling people in organizations
Using two records (account & contact) to present a person as one single record
Linking One Account record to One Contact Record
A Person Account and Individual Account are one in the same""" - CORRECT
ANSWER Using two records (account & contact) to present a person as one single
record
"Which existing Salesforce product does Health Cloud replace?
, ""Sales Cloud
Service Cloud
Both Sales and Service Cloud
It does not replace, but extends both Sales and Service Cloud""" - CORRECT
ANSWER It does not replace, but extends both Sales and Service Cloud
"For Person Account Records wanting to use the timeline view and other functionality,
Health Cloud expects that all of your custom objets associated to the patient are associated to
the account via which of the following?
""Account lookup
Contact lookup
Account or Contact lookup
Health Cloud does not support the use of custom objects""" - CORRECT
ANSWER Account lookup
"A Salesforce Admin is planning to implement Person Accounts to create a 360 degree view
of the patient at their customer. Which of the following statements are true for Person
Accounts? (Select all that apply)
A Person Account is made up of a Household Record and a Contact Record
A Person Account is displayed to users as a single record that has both Account and Contact
fields
Person Account = Contact
Person Accounts need to be turned on for your org by Support
Once Person Accounts are enabled in a Salesforce Org, they can't be disabled" - CORRECT
ANSWER "A Person Account is displayed to users as a single record that has both
Account and Contact fields
Person Accounts need to be turned on for your org by Support
Once Person Accounts are enabled in a Salesforce Org, they can't be disabled"
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
"If a Service Cloud customer wants access to standard Health Cloud Objects, which of the
following licenses is required?
Service Cloud license
Health Cloud license
Sales Cloud license
Service Cloud and Health Cloud license" - CORRECT ANSWER Health Cloud license
"Which of the following steps are required when setting up a Health Cloud org?
Enable required org features, such as Person Accounts and Shared Contacts
Install the Health Cloud Managed Package
Assign the Health Cloud PSL and Health Cloud Platform PSL to each user
Configure the Managed Package to leverage Person Accounts
All of these" - CORRECT ANSWER All of these
True or False - My Domain registration is required before you can use Lightning
components? - CORRECT ANSWER TRUE
"Health Cloud trial orgs are not intended for development and expire after _________
30 days
60 days
90 days
365 days" - CORRECT ANSWER 30 days
,"For all new Health Cloud implementations, Salesforce advises that patients and members
should be modeled using which of the following?
Traditional Account-Contact
Individual
Person Accounts
Individual or Person Accounts
Any of these are fine" - CORRECT ANSWER "Person Accounts
"
"For all other types of ""person"" entities, such as Caregivers or B2B Sales contacts, you
should use which of the following model(s)?
""Traditional Account-Contact
Person Account
Individual
Account-Contact and Person Account
Account-Contact and Individual""" - CORRECT ANSWER Account-Contact and
Person Account
"Which of the following best describes what a Person Account is used for?
""Modeling people in organizations
Using two records (account & contact) to present a person as one single record
Linking One Account record to One Contact Record
A Person Account and Individual Account are one in the same""" - CORRECT
ANSWER Using two records (account & contact) to present a person as one single
record
"Which existing Salesforce product does Health Cloud replace?
, ""Sales Cloud
Service Cloud
Both Sales and Service Cloud
It does not replace, but extends both Sales and Service Cloud""" - CORRECT
ANSWER It does not replace, but extends both Sales and Service Cloud
"For Person Account Records wanting to use the timeline view and other functionality,
Health Cloud expects that all of your custom objets associated to the patient are associated to
the account via which of the following?
""Account lookup
Contact lookup
Account or Contact lookup
Health Cloud does not support the use of custom objects""" - CORRECT
ANSWER Account lookup
"A Salesforce Admin is planning to implement Person Accounts to create a 360 degree view
of the patient at their customer. Which of the following statements are true for Person
Accounts? (Select all that apply)
A Person Account is made up of a Household Record and a Contact Record
A Person Account is displayed to users as a single record that has both Account and Contact
fields
Person Account = Contact
Person Accounts need to be turned on for your org by Support
Once Person Accounts are enabled in a Salesforce Org, they can't be disabled" - CORRECT
ANSWER "A Person Account is displayed to users as a single record that has both
Account and Contact fields
Person Accounts need to be turned on for your org by Support
Once Person Accounts are enabled in a Salesforce Org, they can't be disabled"
