1) Forecasting the internal supply of employees as they move from their current jobs into others
through promotions, lateral moves, and terminations is called:
Answer: Supply-push approach.
2) Conflict management strategy with the most immediate effect on reducing conflict behavior:
Answer: Imposition of formal authority to resolve or suppress conflict.
3) Multi-rater assessment (360-degree feedback) of managers in healthcare organizations is best
used:
Answer: In the development of a specific action plan by appraises.
4) Behaviorally anchored rating scales (BARS) for specific jobs can be:
Answer: Used to identify components of job behaviors.
5) If the amount of charity care increased from one reporting period to the next:
Answer: Unrestricted net assets would decrease.
6) Reasonable basis to allocate administrative overhead costs:
Answer: Amount of supplies used.
7) Effective cost of debt is roughly the same for both not-for-profit and investor-owned
organizations because:
Answer: The tax deductibility of interest for investor-owned firms offsets the lower coupon rate
on tax-exempt debt.
8) Master site plan (or master facility plan) for a healthcare organization:
Answer: Describes future facility needs (either renovation or new construction) necessary to
meet strategic and operational needs.
9) Statistics budget:
Answer: It provides input data for other budgets.
10) Facility area with highest safety and regulatory standards:
Answer: Patient care areas.
11) Best way to reduce/contain the costs of distributing supplies:
Answer: Minimize the number of times an item is handled from receipt to use.
12) Objective of maintenance and repair services:
Answer: Prevention.
, 13) Facility plan begins with an estimate of each service or department’s:
Answer: Operational needs.
14) Important principle for developing information systems:
Answer: Treat information as an essential organizational resource.
15) Major priority for system development in the managed care environment:
Answer: Development of operational inpatient systems.
16) Best source of information to improve existing services:
Answer: Weekly meetings with staff members to determine organizational deficiencies.
17) Example of an asset:
Answer: Property, plant, and equipment.
18) Short-term debt reduces liquidity:
Answer: Increased use of short-term debt reduces liquidity.
19) Useful information for evaluating the profitability of a hospital's managed care business:
Answer: Changes.
20) Master patient index (MPI):
Answer: A relational database containing all identification numbers assigned to patients.
21) Typical use of the Internet by healthcare organizations:
Answer: Advertise services available to the community.
22) Best way to facilitate information system integration:
Answer: Standardize data definitions and data structures.
23) Developing technology to control unauthorized access:
Answer: Biometric access control devices.
24) Contract negotiation for an information system:
Answer: Form a negotiating team and utilize legal counsel.
25) Most important factor in evaluating vendor software packages:
Answer: Ability of the software to interface with existing systems.
26) CIO responsibilities:
Answer: Information systems and telecommunications.
27) Consultant role in selecting an information system:
Answer: Provide technical information and an outside perspective.