OPERATIONS AND SUPPLY CHAIN
MANAGEMENT (WGU) EXAM QUESTIONS
WITH ANSWERS GRADED A+
T/F: Producers of goods and services both acquire and manage inputs
throughout a transformation process that produces a final output.
True
T/F: Service providers do not produce products because they are not part of the
manufacturing sector.
False - final output for both producers of goods and producers of services
represent a good or service, both of which are considered products.
Service Sector
The sector of the economy that provides services--such as health care, banking,
and education--contrast to the sector that produces goods. ( other examples legal
services, transportation, utilities, lodging, entertainment, legal services,
education, communications, wholesale and retail trade, public administrations,
insurance, and real estate)
Page 1 of 53
,Goods
Articles of trad, merchandise, or wares.
Manufacturing
production of goods
Service Operations
88% of US Economy and growing in global economy.
Producers of goods exist in manufacturing sector and manage the operations for
products such as --------------------- that customers value.
Bridges are tangible and many are constructed by some level of government,
which is part of the public sector.
Operations management refers to
decision-making processes for the design, planning, and management of the
many factors that affect operations.
Page 2 of 53
,Operations managers apply ideas and knowledge to:
* Decrease production time.
* Increase the speed of bringing new services and goods to market.
* Improve flexibility to meet rapidly changing customer needs.
* Enhance product quality.
* Improve customer service.
* Increase productivity.
* Reduce costs.
Shewhart Cycle
Plan - Capacity Planning, Strategic Plan
Do - Supply Chain Management, Forecasting
Check - Quality Management, Scheduling
Act - Customer Service, Facility Planning
Operations Management
Page 3 of 53
, Multidisciplinary science that organization use to acquire inputs (such as
people, capital, material or energy) and transform them into outputs (products or
services) that ultimately provide value to the end customer.
Operations
Process within organizations that acquire inputs and transform them into outputs
for public to consume.
Supply Chain Management (SCM)
Broadens the definition to include supply (vendors and suppliers), operations
(as described above), logistics (transportation), and the integration of
information and technology among the supply and operations elements with
downstream customers and end-user customers.
Productivity
The control of resources to ensure the effective and efficient use of inputs and to
create the goods and services provided to the end-user.
Inputs
Page 4 of 53
MANAGEMENT (WGU) EXAM QUESTIONS
WITH ANSWERS GRADED A+
T/F: Producers of goods and services both acquire and manage inputs
throughout a transformation process that produces a final output.
True
T/F: Service providers do not produce products because they are not part of the
manufacturing sector.
False - final output for both producers of goods and producers of services
represent a good or service, both of which are considered products.
Service Sector
The sector of the economy that provides services--such as health care, banking,
and education--contrast to the sector that produces goods. ( other examples legal
services, transportation, utilities, lodging, entertainment, legal services,
education, communications, wholesale and retail trade, public administrations,
insurance, and real estate)
Page 1 of 53
,Goods
Articles of trad, merchandise, or wares.
Manufacturing
production of goods
Service Operations
88% of US Economy and growing in global economy.
Producers of goods exist in manufacturing sector and manage the operations for
products such as --------------------- that customers value.
Bridges are tangible and many are constructed by some level of government,
which is part of the public sector.
Operations management refers to
decision-making processes for the design, planning, and management of the
many factors that affect operations.
Page 2 of 53
,Operations managers apply ideas and knowledge to:
* Decrease production time.
* Increase the speed of bringing new services and goods to market.
* Improve flexibility to meet rapidly changing customer needs.
* Enhance product quality.
* Improve customer service.
* Increase productivity.
* Reduce costs.
Shewhart Cycle
Plan - Capacity Planning, Strategic Plan
Do - Supply Chain Management, Forecasting
Check - Quality Management, Scheduling
Act - Customer Service, Facility Planning
Operations Management
Page 3 of 53
, Multidisciplinary science that organization use to acquire inputs (such as
people, capital, material or energy) and transform them into outputs (products or
services) that ultimately provide value to the end customer.
Operations
Process within organizations that acquire inputs and transform them into outputs
for public to consume.
Supply Chain Management (SCM)
Broadens the definition to include supply (vendors and suppliers), operations
(as described above), logistics (transportation), and the integration of
information and technology among the supply and operations elements with
downstream customers and end-user customers.
Productivity
The control of resources to ensure the effective and efficient use of inputs and to
create the goods and services provided to the end-user.
Inputs
Page 4 of 53
