NRA Certification Exam
labor cost - Answer-refers to the money and fringe benefit expenses paid to the employees for the work
they do
scheduling - Answer-process to determine which employees will be needed to serve expected number
of customers during specific times
crew schedule - Answer-chat that informs employees who receive wages about days and hours they are
expected to work during specific time period (usually week)
wages - Answer-monetary compensation for employees who are paid based on number of hours they
work
fringe benefits - Answer-monies paid indirectly in support of employees for purposes such as vacations
salary - Answer-fixed amount of money for certain time period that doesn't vary regardless of number of
hours worked
master schedule - Answer-considers expected number of customer and spreads out the number of
hours allowed by budget between different positions in operation
sales history - Answer-tells number of customers who have visited establishment on different days in
previous weeks and can be used for sales forecast
forecast - Answer-estimated future sales based on sales history info
, point of sale system - Answer-collect info about revenue, number of customers, menu items sold, and
wide range of other info
cross-training - Answer-coaching employee to do tasks that are not normally part of his/her position
time-off request policy - Answer-tells procedures and guidelines employees should follow when they
want time off work
family and medical leave act - Answer-federal law that allows eligible employees to take off an extended
amount of time for medical and other personal reasons
employee absence policies - Answer-guidelines and procedures that explain how employees must tell
managers if unable to work
fair labor standards act - Answer-federal law that sets minimum wage, overtime pay, equal pay, record
keeping, and child labor standards
overtime - Answer-refers to number of hours of work, usually 40, after employee must receive premium
pay rate
no-show - Answer-employees who when scheduled to work, don't tell anyone they cant
contingency plan - Answer-document that outlines actions to take in the event of an emergency or
unexpected event
shift leader - Answer-employees who receive wages and in addition to their regular tasks, train new
employees, answer work related questions, and perform other functions assigned by managers
labor cost - Answer-refers to the money and fringe benefit expenses paid to the employees for the work
they do
scheduling - Answer-process to determine which employees will be needed to serve expected number
of customers during specific times
crew schedule - Answer-chat that informs employees who receive wages about days and hours they are
expected to work during specific time period (usually week)
wages - Answer-monetary compensation for employees who are paid based on number of hours they
work
fringe benefits - Answer-monies paid indirectly in support of employees for purposes such as vacations
salary - Answer-fixed amount of money for certain time period that doesn't vary regardless of number of
hours worked
master schedule - Answer-considers expected number of customer and spreads out the number of
hours allowed by budget between different positions in operation
sales history - Answer-tells number of customers who have visited establishment on different days in
previous weeks and can be used for sales forecast
forecast - Answer-estimated future sales based on sales history info
, point of sale system - Answer-collect info about revenue, number of customers, menu items sold, and
wide range of other info
cross-training - Answer-coaching employee to do tasks that are not normally part of his/her position
time-off request policy - Answer-tells procedures and guidelines employees should follow when they
want time off work
family and medical leave act - Answer-federal law that allows eligible employees to take off an extended
amount of time for medical and other personal reasons
employee absence policies - Answer-guidelines and procedures that explain how employees must tell
managers if unable to work
fair labor standards act - Answer-federal law that sets minimum wage, overtime pay, equal pay, record
keeping, and child labor standards
overtime - Answer-refers to number of hours of work, usually 40, after employee must receive premium
pay rate
no-show - Answer-employees who when scheduled to work, don't tell anyone they cant
contingency plan - Answer-document that outlines actions to take in the event of an emergency or
unexpected event
shift leader - Answer-employees who receive wages and in addition to their regular tasks, train new
employees, answer work related questions, and perform other functions assigned by managers
