C720 PA WGU ACTUAL EXAM 2026
QUESTIONS WITH ANSWERS GRADED A+
◉ Quality Function Deployment. Answer: takes customer expectations
and transforms them into specific actions designed to meet those
expectations.
◉ 5 Dimensions of Quality. Answer: Reliability, Responsiveness,
Assurance, Empathy, and Tangibles
◉ Quality of Goods. Answer: Performance, Features, Reliability,
Conformance, Durability, Serviceability, Aesthetics, and Perceived
Quality.
◉ Performance. Answer: primary operating characteristics of a product.
◉ Features. Answer: secondary characteristics that supplement the
product's basic functioning.
◉ Reliability. Answer: length of time a product will function before it
fails, or the probability it will function for a stated period of time.
, ◉ Conformance. Answer: degree to which a product's design and
operating characteristics match pre-established standards.
◉ Durability. Answer: ability of a product to function when subjected to
hard and frequent use.
◉ Serviceability. Answer: speed, courtesy, and competence of repair.
◉ Aesthetics. Answer: how a product looks, feels, sounds, tastes, or
smells.
◉ Perceived Quality. Answer: image, advertising, or brand name of a
product.
◉ Costs of Quality. Answer: Identifying and eliminating steps in a
process that do not add value for a customer has the potential to reduce
selling price.
◉ Failure Costs. Answer: can be internal to the organization or external
involving the customer.
◉ Appraisal Costs. Answer: investment in measuring quality and
assessing customer satisfaction.
QUESTIONS WITH ANSWERS GRADED A+
◉ Quality Function Deployment. Answer: takes customer expectations
and transforms them into specific actions designed to meet those
expectations.
◉ 5 Dimensions of Quality. Answer: Reliability, Responsiveness,
Assurance, Empathy, and Tangibles
◉ Quality of Goods. Answer: Performance, Features, Reliability,
Conformance, Durability, Serviceability, Aesthetics, and Perceived
Quality.
◉ Performance. Answer: primary operating characteristics of a product.
◉ Features. Answer: secondary characteristics that supplement the
product's basic functioning.
◉ Reliability. Answer: length of time a product will function before it
fails, or the probability it will function for a stated period of time.
, ◉ Conformance. Answer: degree to which a product's design and
operating characteristics match pre-established standards.
◉ Durability. Answer: ability of a product to function when subjected to
hard and frequent use.
◉ Serviceability. Answer: speed, courtesy, and competence of repair.
◉ Aesthetics. Answer: how a product looks, feels, sounds, tastes, or
smells.
◉ Perceived Quality. Answer: image, advertising, or brand name of a
product.
◉ Costs of Quality. Answer: Identifying and eliminating steps in a
process that do not add value for a customer has the potential to reduce
selling price.
◉ Failure Costs. Answer: can be internal to the organization or external
involving the customer.
◉ Appraisal Costs. Answer: investment in measuring quality and
assessing customer satisfaction.
