C720 PA WGU EXAM SCRIPT 2026 FULL
QUESTIONS AND CORRECT ANSWERS
◉ A paper manufacturing company dealing in paper products
experiences quality issues due to poor performance and equipment
malfunction. Which of the following quality management tools must the
paper manufacturer use to find out the reason for their poor quality of
products? Answer: Pareto charts
◉ A company makes rulers that are designed to be 20 cm in length with
allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which
factor will the company use to judge the quality of the length of the
rulers? Answer: Conformance
◉ Which aspect of quality is demonstrated by a vehicle that has a useful
life of 165,000 miles? Answer: Reliability
◉ Which quality management philosophy assigns cost to quality, defines
quality by how well a product can be used for its intended purpose, and
uses Pareto charts? Answer: Juran Institute's management theory
,◉ Which quality management philosophy focuses on quality during the
design of a product to eliminate product quality variations? Answer:
Taguchi methods
◉ A company sells garage doors through a national retailer and contracts
with local installers to complete the installations. The operations
manager is responsible for completing the installations in a 14-day
period after the sale. The company will be penalized financially if it fails
to achieve these objectives. The operations manager's daily
responsibilities include contacting installers to expedite orders and
ensure deadlines are met. Which two tools should be used to measure
installer performance? Choose 2 answers. Answer: Control charts to
measure the time elapsed to completion, Run charts to chart output
around the 14-day central tendency
◉ The CEO of a service company wants to change the strategy of the
company from volume sales to high-quality products. Which philosophy
should the CEO implement to emphasize quality over volume? Answer:
Deming's 14 points
◉ Which quality tool examines patterns, flow, and causes of variation of
data points over time? Answer: Statistical process control
◉ Which two company practices reflect the guiding principles of Six
Sigma? Choose 2 answers. Answer: A company tries to reduce variation
in the quality of products it offers, A company emphasizes the quality of
, suppliers because the quality of outputs are determined by the quality of
inputs.
◉ Which Six Sigma methodology improves workplace efficiency and
eliminates waste? Answer: DMAIC
◉ A clothing retailer sends out evaluations to customers to rate quality
as "outstanding," "good," "average," and "bad." If the retailer wants to
know the annual frequency of each evaluation category, which tool
should the retailer use? Answer: Histogram
◉ A vice president of a major retailer is trying to reduce the wait time
for customers in the checkout line by appropriately opening checkout
lines. To do this, the VP needs to know the relationship and degree of
correlation between monthly customer visits and area population. Which
tool should be used in this situation? Answer: Scatter plot
◉ A rental company has a fleet of 50 cars that can be rented daily if all
vehicles have been washed and inspected and are free of mechanical and
electrical defects. Due to maintenance requirements and late returns by
customers, the rental company is, in general, able to prepare 45 cars per
day for rental. On average, 30 cars are rented daily. What is the
efficiency rate for this company? Answer: 67%
◉ The original capacity in each process for a computer manufacturer's
operations is as follows:Parts inventory: 500 units available per
QUESTIONS AND CORRECT ANSWERS
◉ A paper manufacturing company dealing in paper products
experiences quality issues due to poor performance and equipment
malfunction. Which of the following quality management tools must the
paper manufacturer use to find out the reason for their poor quality of
products? Answer: Pareto charts
◉ A company makes rulers that are designed to be 20 cm in length with
allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which
factor will the company use to judge the quality of the length of the
rulers? Answer: Conformance
◉ Which aspect of quality is demonstrated by a vehicle that has a useful
life of 165,000 miles? Answer: Reliability
◉ Which quality management philosophy assigns cost to quality, defines
quality by how well a product can be used for its intended purpose, and
uses Pareto charts? Answer: Juran Institute's management theory
,◉ Which quality management philosophy focuses on quality during the
design of a product to eliminate product quality variations? Answer:
Taguchi methods
◉ A company sells garage doors through a national retailer and contracts
with local installers to complete the installations. The operations
manager is responsible for completing the installations in a 14-day
period after the sale. The company will be penalized financially if it fails
to achieve these objectives. The operations manager's daily
responsibilities include contacting installers to expedite orders and
ensure deadlines are met. Which two tools should be used to measure
installer performance? Choose 2 answers. Answer: Control charts to
measure the time elapsed to completion, Run charts to chart output
around the 14-day central tendency
◉ The CEO of a service company wants to change the strategy of the
company from volume sales to high-quality products. Which philosophy
should the CEO implement to emphasize quality over volume? Answer:
Deming's 14 points
◉ Which quality tool examines patterns, flow, and causes of variation of
data points over time? Answer: Statistical process control
◉ Which two company practices reflect the guiding principles of Six
Sigma? Choose 2 answers. Answer: A company tries to reduce variation
in the quality of products it offers, A company emphasizes the quality of
, suppliers because the quality of outputs are determined by the quality of
inputs.
◉ Which Six Sigma methodology improves workplace efficiency and
eliminates waste? Answer: DMAIC
◉ A clothing retailer sends out evaluations to customers to rate quality
as "outstanding," "good," "average," and "bad." If the retailer wants to
know the annual frequency of each evaluation category, which tool
should the retailer use? Answer: Histogram
◉ A vice president of a major retailer is trying to reduce the wait time
for customers in the checkout line by appropriately opening checkout
lines. To do this, the VP needs to know the relationship and degree of
correlation between monthly customer visits and area population. Which
tool should be used in this situation? Answer: Scatter plot
◉ A rental company has a fleet of 50 cars that can be rented daily if all
vehicles have been washed and inspected and are free of mechanical and
electrical defects. Due to maintenance requirements and late returns by
customers, the rental company is, in general, able to prepare 45 cars per
day for rental. On average, 30 cars are rented daily. What is the
efficiency rate for this company? Answer: 67%
◉ The original capacity in each process for a computer manufacturer's
operations is as follows:Parts inventory: 500 units available per
