BSNC 2055 FINAL EXAM REVIEW
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Terms in this set (207)
Safety The condition of being safe from undergoing or causing hurt, injury, or loss
,Requirements of a culture of safety - trust
- recognition of the importance of safety
- an agreement that error-preventing strategies are effective in improving
safety
Characteristics of a culture of safety - just culture
- transpancency
Just culture - an explicit value of reporting errors without fear of punishment
- encourages sharing and disclosure among HC professionals and people
are not punished for flawed systems
Transparency - open communication and information sharing with clients about their care,
including adverse events
Psychological safety A belief that one will not be punished or humiliated for speaking up with
ideas, questions, concern or mistakes
, Importance of trust - within the team, it allows us to not fear repercussion of error and allows
reporting, analysis of problems, and improvement of systems
- within the HC system, it fosters public trust
Psychological safety is the foundation for Effective collaboration and patient safety
Ideal zone for psychological safety Learning zone
Communication barriers - behavioural
- cognitive
- linguistic
- environmental
- technological
Behavioural barrier - lack of providers speaking up to supervisors
- can use CUS protocol to address it
CUS protocol - concerned, uncomfortable, stop/safety issue
- used when SBAR fails
- meants as a series of escalating statements, both in tone and assertiveness,
to stop a potentially dangerous situation