GEB 3213 Exam 1 Hayes FSU questions with verified detailed
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answers
Society - ✔✔A community, nations, or broad grouping of people having common traditions,
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institutions, and collective activities and interests
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Culture - ✔✔The characteristic features of everyday life shared by people in a particular
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place or time || ||
Business culture - ✔✔The norms, values, and beliefs that pertain to all aspects of doing
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business in a culture. || || ||
Language used while conducting business informs how we view tasks, accomplish goals,
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and build relationships
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emotional literacy - ✔✔the capacity to perceive and to express feelings, especially as they
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surround intimate relationships || ||
Discourse - ✔✔Written or spoken communication or debate
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Learned behavior ||
code switch - ✔✔We use different vocab and ways of speaking/communicating in different
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situations and with different people || || || ||
Workplace alienation - ✔✔Feeling disconnected from co-workers, because business
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relationships lack intimacy we're accustomed to outside of work || || || || || || || ||
, 2
Metaphor - ✔✔figure of speech comparing two different things
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Idioms - ✔✔words and phrases that mean something different from the literal meanings of
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the words (it's a dog eat dog world)
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Reciprocity - ✔✔Mutual benefit || || ||
zero-sum game - ✔✔a situation in which one person's gain is another's loss
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Individualism - ✔✔giving priority to one's own goals over group goals and defining one's
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identity in terms of personal attributes rather than group identifications
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Collectivism - ✔✔giving priority to the goals of one's group (often one's extended family or
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work group) and defining one's identity accordingly
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emotional intelligence - ✔✔The ability to understand, manage, and effectively express one's
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own feelings as well as engage and navigate successfully with those of others
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empathy - ✔✔the ability to understand and share the feelings of another
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sympathy - ✔✔feel bad for someone (detached position) || || || || || || ||
Style - ✔✔A basic and distinctive mode of expression.
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can be defined as a persons individual voice expressed through creative diction and syntax
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Diction - ✔✔the choice and use of words and phrases in speech or writing.
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