2
Zaxby’s Manager Test questions with verified detailed answers
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If the hold time of food product is exceeded, what should you do with the food? - ✔✔Track
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it as waste and discard it.
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What info is needed when taking a call in order(non-catering)? - ✔✔Name and phone
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number
What are the most important ant aspects of counting inventory? - ✔✔Accuracy and
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Consistency
How many times per day should oil be filtered? - ✔✔2
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What are the possible costs to a store due to a food borne illness outbreak? - ✔✔Law suit
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and legal fees, decreased revenue, finished sales and loyalty from guests
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What are the benefits of a pre shift meeting? - ✔✔Communicate goals, change behaviors,
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improvement
A team member shows up complains of diarrhea and vomiting, what should you do? -
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✔✔Send them home || ||
Which of the following actions are considered best practices to prevent bottlenecks? -
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✔✔Aces in their places, be available, know and enforce polices and procedures
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While checking your food delivery, you notice the temp of the chicken is not to standards,
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what should you immediately do? - ✔✔Tell the distributor
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, 2
A team member shows up to work in a black zaxbys shirt, and a pair of blue jeans. The
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manager allows them to work in a non guess facing back of house position, was this
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correct? - ✔✔No || ||
Teams members cannot deal with food when the exhibit: - ✔✔Fever and/or sore throat
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You have 2 truck orders per week and are responsible for placing the current weeks truck
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orders. How do you know how much product to order? - ✔✔Use the par level information
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A guest arrives and informes you that they are there to pick up an online order. You notice
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the order has not been placed in the pass-through window, and you don't see the ticket on
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the KDS monitor. Which other action could you do to trace to guess order? - ✔✔Press 00 on
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the micros POS to check the information on the online utilities screen
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When should you not accept a gift card? Choose all that apply - ✔✔When a guest has a
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photocopy of a card, when the guest has a picture of the back of the card, when a guest just
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has the digits on the back of card memorized and recites them
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What should always be turned on before the equipment located beneath it? - ✔✔Hood
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vents
What is the speed of service standard for dine in and takeout orders? - ✔✔Four minutes per
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order
A guest calls the store to complain about items missing from their drive-through order
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during your phone conversation you should do which of the following? - ✔✔Empathize
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with the guest and offer a genuine apology
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Zaxby’s Manager Test questions with verified detailed answers
|| || || || || || ||
If the hold time of food product is exceeded, what should you do with the food? - ✔✔Track
|| || || || || || || || || || || || || || || || || ||
it as waste and discard it.
|| || || || ||
What info is needed when taking a call in order(non-catering)? - ✔✔Name and phone
|| || || || || || || || || || || || || ||
number
What are the most important ant aspects of counting inventory? - ✔✔Accuracy and
|| || || || || || || || || || || || ||
Consistency
How many times per day should oil be filtered? - ✔✔2
|| || || || || || || || || ||
What are the possible costs to a store due to a food borne illness outbreak? - ✔✔Law suit
|| || || || || || || || || || || || || || || || || ||
and legal fees, decreased revenue, finished sales and loyalty from guests
|| || || || || || || || || ||
What are the benefits of a pre shift meeting? - ✔✔Communicate goals, change behaviors,
|| || || || || || || || || || || || || ||
improvement
A team member shows up complains of diarrhea and vomiting, what should you do? -
|| || || || || || || || || || || || || || ||
✔✔Send them home || ||
Which of the following actions are considered best practices to prevent bottlenecks? -
|| || || || || || || || || || || || ||
✔✔Aces in their places, be available, know and enforce polices and procedures
|| || || || || || || || || || ||
While checking your food delivery, you notice the temp of the chicken is not to standards,
|| || || || || || || || || || || || || || || ||
what should you immediately do? - ✔✔Tell the distributor
|| || || || || || || ||
, 2
A team member shows up to work in a black zaxbys shirt, and a pair of blue jeans. The
|| || || || || || || || || || || || || || || || || || ||
manager allows them to work in a non guess facing back of house position, was this
|| || || || || || || || || || || || || || || ||
correct? - ✔✔No || ||
Teams members cannot deal with food when the exhibit: - ✔✔Fever and/or sore throat
|| || || || || || || || || || || || ||
You have 2 truck orders per week and are responsible for placing the current weeks truck
|| || || || || || || || || || || || || || || ||
orders. How do you know how much product to order? - ✔✔Use the par level information
|| || || || || || || || || || || || || || ||
A guest arrives and informes you that they are there to pick up an online order. You notice
|| || || || || || || || || || || || || || || || || ||
the order has not been placed in the pass-through window, and you don't see the ticket on
|| || || || || || || || || || || || || || || || ||
the KDS monitor. Which other action could you do to trace to guess order? - ✔✔Press 00 on
|| || || || || || || || || || || || || || || || || ||
the micros POS to check the information on the online utilities screen
|| || || || || || || || || || ||
When should you not accept a gift card? Choose all that apply - ✔✔When a guest has a
|| || || || || || || || || || || || || || || || || ||
photocopy of a card, when the guest has a picture of the back of the card, when a guest just
|| || || || || || || || || || || || || || || || || || || ||
has the digits on the back of card memorized and recites them
|| || || || || || || || || || ||
What should always be turned on before the equipment located beneath it? - ✔✔Hood
|| || || || || || || || || || || || || ||
vents
What is the speed of service standard for dine in and takeout orders? - ✔✔Four minutes per
|| || || || || || || || || || || || || || || || ||
order
A guest calls the store to complain about items missing from their drive-through order
|| || || || || || || || || || || || || ||
during your phone conversation you should do which of the following? - ✔✔Empathize
|| || || || || || || || || || || || ||
with the guest and offer a genuine apology
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