Hospitality Human Resources Management and Supervision KEY TERMS. Exam with precise detailed answers

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Hospitality Human Resources Management and Supervision || || || || || ||




KEY TERMS. Exam with precise detailed answers
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authority - ✔✔the power to direct the work of employees
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autocratic (leadership style) - ✔✔a leadership style in which the manager generally makes
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decisions and resolves problems without input from employees
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bureaucratic (leadership style) - ✔✔a leadership style that relies on rules, regulations,
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policies, and procedures. || ||




code of ethics - ✔✔a formal statement developed by an operation that explains how its
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employees should relate to each other and to the persons and groups with whom they
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interact.



competitive advantage - ✔✔a strategy, tactic, or process that is not offered by a competitor
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of an establishment.
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controlling - ✔✔keeping an establishment on track to achieve goals.
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corporate culture - ✔✔the shared beliefs, experiences, and standards that characterize a
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company.



democratic (leadership style) - ✔✔a leadership approach that encourages employees to
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participate in the decision-making process.|| || || ||

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discrimination - ✔✔the act of treating persons unequally for reasons that do not relate to
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their abilities, including race, color, religion, gender, national origin, age, and mental or
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physical abilities, among others. || || ||




diversity - ✔✔the concept that people are unique with individual differences and variations
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in race, ethnicity, gender, socioeconomic status, age and physical abilities, among others.
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employer of choice - ✔✔a company that is a desired place of employment because
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employees are treated with dignity and respect. || || || || || ||




ethics - ✔✔the rules or principles that help define what is right and what is wrong.
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evaluating - ✔✔assessing the extent to which plans are attained, and identifying issues or
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problems.



job description - ✔✔a description of the tasks a person in a position must be able to
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perform.



job specification - ✔✔a listing of the personal requirements such as skills and abilities
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needed to successfully perform tasks in a position.
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laissez-faire (leadership style) - ✔✔a leadership style in which the manager does not direct
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work but instead delegates most decisions.
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morale - ✔✔the feelings that employees have about their employer, workplace, and other
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aspects of the operation. || || ||




orientation program - ✔✔a formal plan for welcoming new employees and teaching them
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general information that all staff members must know.
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prejudice - ✔✔a general attitude toward a person, group, or organization based on
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judgements unrelated to abilities or reality, also called bias.
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quality - ✔✔the consistent production and delivery of products and services according to
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expected standards. ||




sexual harassment - ✔✔unwelcome sexual advances, sexual favor requests, and other verbal
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or physical conduct that is sexual in nature and may create and offensive, intimidating, or
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hostile work environment.
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span of control - ✔✔the number of employees that can be supervised by one person
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staffing - ✔✔the process of finding the right people for the right job
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supervising - ✔✔planning for and facilitating the work of employees, also called directing
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turnover - ✔✔the rate at which employees leave an operation and are replaced with new
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employees.



vision - ✔✔an idea about what an organization would be like if it were ideal.
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Americans with Disabilities Act (ADA) - ✔✔a law that protects qualified individuals with
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disabilities from discrimination in the job application and hiring process as well as other
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terms, conditions, and privileges of employment.
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