2
Hospitality Human Resources management and supervision || || || || || ||
Exam with verified detailed answers || || || ||
a series of repeated activities that managers and human resource professionals perform to
|| || || || || || || || || || || || ||
ensure that their operations are fully staffed and their employees are productive is known as
|| || || || || || || || || || || || || ||
- ✔✔the employment cycle
|| || || ||
the first step in scheduling employees is to - ✔✔determine budgeted labor costs
|| || || || || || || || || || || ||
which is an example of a voluntary employee benefit? - ✔✔retirement plan
|| || || || || || || || || || ||
standard operating procedures Sops are - ✔✔Defined steps for performing work
|| || || || || || || || || ||
maintaining safety data sheets is one component of the - ✔✔Hazard communication|| || || || || || || || || || || ||
standard
creating an environment where all people are valued can - ✔✔improve productivity
|| || || || || || || || || || ||
which is an example of using discriminatory language in an advertisement? - ✔✔referring
|| || || || || || || || || || || || ||
to ethnic groups
|| ||
by law, a sixteen-year-old employee can perform which tasks in a restaurant? - ✔✔serving
|| || || || || || || || || || || || || ||
food to customers || ||
an important characteristic of non exempt or hourly employees is that they are allowed -
|| || || || || || || || || || || || || || ||
✔✔receive pay for overtime work || || || ||
, 2
a federal pension program in which most private sector employees and employers must
|| || || || || || || || || || || || ||
participate is called - ✔✔Social Security || || || || ||
to determine the number of employees required for each shift on the master schedule,
|| || || || || || || || || || || || || ||
managers should rely on their past experience and the - ✔✔information from the point of
|| || || || || || || || || || || || || || ||
sale POS system || ||
money and benefit expenses that are paid to employees for their work are known as -
|| || || || || || || || || || || || || || || ||
✔✔labor cost ||
legally, OSHA requires - ✔✔notification of employees blood-borne illness
|| || || || || || || ||
which action do the Civil Rights Act, Equal Pay Act, and Americans with Disabilities Act
|| || || || || || || || || || || || || || ||
prohibit? - ✔✔discrimination || ||
in which professional development method does an employee take charge of learning and
|| || || || || || || || || || || || ||
seeking assistance when needed? - ✔✔mentoring
|| || || || ||
when using the internet to post a job opening, a manager should use - ✔✔professional
|| || || || || || || || || || || || || || ||
websites
a document used to capture information identifying patterns and problems is known as a -
|| || || || || || || || || || || || || || ||
✔✔communication log ||
one way for managers to control overtime is to - ✔✔Require advance approval
|| || || || || || || || || || || ||
the primary purpose of training is - ✔✔teach employees how to do their jobs well
|| || || || || || || || || || || || || ||
Hospitality Human Resources management and supervision || || || || || ||
Exam with verified detailed answers || || || ||
a series of repeated activities that managers and human resource professionals perform to
|| || || || || || || || || || || || ||
ensure that their operations are fully staffed and their employees are productive is known as
|| || || || || || || || || || || || || ||
- ✔✔the employment cycle
|| || || ||
the first step in scheduling employees is to - ✔✔determine budgeted labor costs
|| || || || || || || || || || || ||
which is an example of a voluntary employee benefit? - ✔✔retirement plan
|| || || || || || || || || || ||
standard operating procedures Sops are - ✔✔Defined steps for performing work
|| || || || || || || || || ||
maintaining safety data sheets is one component of the - ✔✔Hazard communication|| || || || || || || || || || || ||
standard
creating an environment where all people are valued can - ✔✔improve productivity
|| || || || || || || || || || ||
which is an example of using discriminatory language in an advertisement? - ✔✔referring
|| || || || || || || || || || || || ||
to ethnic groups
|| ||
by law, a sixteen-year-old employee can perform which tasks in a restaurant? - ✔✔serving
|| || || || || || || || || || || || || ||
food to customers || ||
an important characteristic of non exempt or hourly employees is that they are allowed -
|| || || || || || || || || || || || || || ||
✔✔receive pay for overtime work || || || ||
, 2
a federal pension program in which most private sector employees and employers must
|| || || || || || || || || || || || ||
participate is called - ✔✔Social Security || || || || ||
to determine the number of employees required for each shift on the master schedule,
|| || || || || || || || || || || || || ||
managers should rely on their past experience and the - ✔✔information from the point of
|| || || || || || || || || || || || || || ||
sale POS system || ||
money and benefit expenses that are paid to employees for their work are known as -
|| || || || || || || || || || || || || || || ||
✔✔labor cost ||
legally, OSHA requires - ✔✔notification of employees blood-borne illness
|| || || || || || || ||
which action do the Civil Rights Act, Equal Pay Act, and Americans with Disabilities Act
|| || || || || || || || || || || || || || ||
prohibit? - ✔✔discrimination || ||
in which professional development method does an employee take charge of learning and
|| || || || || || || || || || || || ||
seeking assistance when needed? - ✔✔mentoring
|| || || || ||
when using the internet to post a job opening, a manager should use - ✔✔professional
|| || || || || || || || || || || || || || ||
websites
a document used to capture information identifying patterns and problems is known as a -
|| || || || || || || || || || || || || || ||
✔✔communication log ||
one way for managers to control overtime is to - ✔✔Require advance approval
|| || || || || || || || || || || ||
the primary purpose of training is - ✔✔teach employees how to do their jobs well
|| || || || || || || || || || || || || ||
