2
Hospitality Human Resources Management and Supervision || || || || || ||
Exam with accurate answers || || ||
The shift supervisor compliments one of the waitstaff for offering assistance at another
|| || || || || || || || || || || || ||
table. This form of feedback is known as - ✔✔Positive Reinforcement
|| || || || || || || || || ||
What is a benefit of unstructured exit interviews? - ✔✔Ideas can be freely expressed.
|| || || || || || || || || || || || ||
In employee professional development, the individual responsible for assessing needs,
|| || || || || || || || || ||
recommending methods, and evaluating programs is the - ✔✔manager or supervisor. || || || || || || || || || ||
Which leadership style is most effective when working with an inexperienced staff who
|| || || || || || || || || || || || ||
must learn procedures? - ✔✔Autocratic
|| || || ||
Prejudice in the workplace environment has what effect? - ✔✔Decreases morale
|| || || || || || || || || ||
When planning to cross-train an employee, a manager should first consider the - ✔✔skills
|| || || || || || || || || || || || || ||
the employee will gather.
|| || ||
The orientation part of the new employee process is a formal plan - ✔✔welcome new
|| || || || || || || || || || || || || || ||
employees and introduce them to the organization. || || || || || ||
Posting a notice about laws prohibiting discrimination is a requirement of the - ✔✔Equal
|| || || || || || || || || || || || || ||
Employment Opportunity Commission (EEOC) || || ||
A complaint filed against an employer for breaking the terms of a union labor contract is
|| || || || || || || || || || || || || || || ||
called a - ✔✔grievance. || || ||
, 2
Managers encourage diversity by - ✔✔holding individuals accountable for their actions.
|| || || || || || || || || ||
After distributing a copy of the employee handbook and any updates at orientation, a
|| || || || || || || || || || || || || ||
manager should first - ✔✔ask the new employee to sign and date a receipt for the
|| || || || || || || || || || || || || || || ||
document.
The administration of the personality test requires that the test be - ✔✔given in a fair and
|| || || || || || || || || || || || || || || || ||
consistent manner. ||
An inexpensive modification of placing a volume control button on the handset of a phone
|| || || || || || || || || || || || || || ||
for an applicant who is hard-of-hearing would be considered a(n) - ✔✔reasonable
|| || || || || || || || || || || ||
accommodation.
One way for managers to control overtime is to - ✔✔require advance approval.
|| || || || || || || || || || || ||
Legally, OSHA requires - ✔✔notification of employees blood-borne illnesses.
|| || || || || || || ||
One reason on employer would provide front-of-the-house uniforms is to - ✔✔ensure a
|| || || || || || || || || || || || ||
positive customer impression.
|| ||
A document that identifies the responsibilities and duties of a particular assignment or
|| || || || || || || || || || || || ||
position is a - ✔✔job description.
|| || || || ||
Training is most effective and efficient when it - ✔✔teaches employees only the things that
|| || || || || || || || || || || || || || ||
are relevant to their jobs and have not yet been learned.
|| || || || || || || || || ||
Hospitality Human Resources Management and Supervision || || || || || ||
Exam with accurate answers || || ||
The shift supervisor compliments one of the waitstaff for offering assistance at another
|| || || || || || || || || || || || ||
table. This form of feedback is known as - ✔✔Positive Reinforcement
|| || || || || || || || || ||
What is a benefit of unstructured exit interviews? - ✔✔Ideas can be freely expressed.
|| || || || || || || || || || || || ||
In employee professional development, the individual responsible for assessing needs,
|| || || || || || || || || ||
recommending methods, and evaluating programs is the - ✔✔manager or supervisor. || || || || || || || || || ||
Which leadership style is most effective when working with an inexperienced staff who
|| || || || || || || || || || || || ||
must learn procedures? - ✔✔Autocratic
|| || || ||
Prejudice in the workplace environment has what effect? - ✔✔Decreases morale
|| || || || || || || || || ||
When planning to cross-train an employee, a manager should first consider the - ✔✔skills
|| || || || || || || || || || || || || ||
the employee will gather.
|| || ||
The orientation part of the new employee process is a formal plan - ✔✔welcome new
|| || || || || || || || || || || || || || ||
employees and introduce them to the organization. || || || || || ||
Posting a notice about laws prohibiting discrimination is a requirement of the - ✔✔Equal
|| || || || || || || || || || || || || ||
Employment Opportunity Commission (EEOC) || || ||
A complaint filed against an employer for breaking the terms of a union labor contract is
|| || || || || || || || || || || || || || || ||
called a - ✔✔grievance. || || ||
, 2
Managers encourage diversity by - ✔✔holding individuals accountable for their actions.
|| || || || || || || || || ||
After distributing a copy of the employee handbook and any updates at orientation, a
|| || || || || || || || || || || || || ||
manager should first - ✔✔ask the new employee to sign and date a receipt for the
|| || || || || || || || || || || || || || || ||
document.
The administration of the personality test requires that the test be - ✔✔given in a fair and
|| || || || || || || || || || || || || || || || ||
consistent manner. ||
An inexpensive modification of placing a volume control button on the handset of a phone
|| || || || || || || || || || || || || || ||
for an applicant who is hard-of-hearing would be considered a(n) - ✔✔reasonable
|| || || || || || || || || || || ||
accommodation.
One way for managers to control overtime is to - ✔✔require advance approval.
|| || || || || || || || || || || ||
Legally, OSHA requires - ✔✔notification of employees blood-borne illnesses.
|| || || || || || || ||
One reason on employer would provide front-of-the-house uniforms is to - ✔✔ensure a
|| || || || || || || || || || || || ||
positive customer impression.
|| ||
A document that identifies the responsibilities and duties of a particular assignment or
|| || || || || || || || || || || || ||
position is a - ✔✔job description.
|| || || || ||
Training is most effective and efficient when it - ✔✔teaches employees only the things that
|| || || || || || || || || || || || || || ||
are relevant to their jobs and have not yet been learned.
|| || || || || || || || || ||
