2
IREM CPM Exam with verified detailed solutions || || || || || ||
The California Hills, a PUD outside of Riverside, Calif., has completed three off our phases
|| || || || || || || || || || || || || || ||
of development. There are currently 65 owned units. The final phase of the development
|| || || || || || || || || || || || || ||
will build out 25 more units. What type of management would best serve this community? -
|| || || || || || || || || || || || || || || ||
✔✔This community presents a complex management challenge that may best be met with
|| || || || || || || || || || || || ||
full agency management services. If this CID is still under developer control they may be
|| || || || || || || || || || || || || || ||
interested in keeping the financial records/budgets. || || || || ||
A condominium association of detached new home construction in Milwaukee is located in
|| || || || || || || || || || || || ||
a former commercial district near downtown that has been the site of a great deal of
|| || || || || || || || || || || || || || || ||
condominium conversion activity. This CID has eight units, a parking structure, and a small || || || || || || || || || || || || ||
recreational facility, which includes a fitness room and pool. What type of management
|| || || || || || || || || || || || || ||
would best serve this community? - ✔✔Financial-only management or self management
|| || || || || || || || || || ||
may work best for this community.
|| || || || ||
A small apartment building with six units in Washington, D.C., was converted to
|| || || || || || || || || || || || ||
condominiums five years ago. The first floor was intended to be leased as office space but is || || || || || || || || || || || || || || || || ||
currently vacant. The building was built in 1948.What type of management would best
|| || || || || || || || || || || || ||
serve this community? List the range of circumstances where you think this community
|| || || || || || || || || || || || ||
may potentially benefit from the services of a management company. - ✔✔While the small
|| || || || || || || || || || || || || ||
size of this condo conversion might be make it feasible for self management or financial-
|| || || || || || || || || || || || || ||
only management, the age of the community indicates that some maintenance challenges
|| || || || || || || || || || || ||
may be at work. To meet these challenges full service management may benefit the
|| || || || || || || || || || || || || ||
community.
The Shangri-La is a 200 unit, detached home, planned unit development with attractive
|| || || || || || || || || || || || ||
yards and large above-median priced homes. The expansive common areas include a par-3
|| || || || || || || || || || || || ||
and -4 golf course, water park, and game room. What type of management would best serve
|| || || || || || || || || || || || || || || ||
this community? List the pros and cons of outside management for this type of community.
|| || || || || || || || || || || || || || ||
- ✔✔Answers will vary.
|| || ||
,2
Define the role of a member in the association (for example, the unit owner) in the
|| || || || || || || || || || || || || || || ||
decisions of the Board of Directors. - ✔✔The basic principle of a common interest
|| || || || || || || || || || || || || ||
development is that no one owner can act in isolation from the group. This means for one || || || || || || || || || || || || || || || || ||
that they cannot break the terms of membership set out in the documents of the CID.
|| || || || || || || || || || || || || || || ||
Members may be nominated to the Board of Directors. Part of effective relationship
|| || || || || || || || || || || || ||
management of the agent/board interaction is to understand that debate within the || || || || || || || || || || || ||
community is a natural part of the member/board decision making process.|| || || || || || || || || ||
What are the potential advantages or disadvantages of a high degree of participation among
|| || || || || || || || || || || || || ||
members of the association for the CID? - ✔✔The benefits to having highly active and vocal
|| || || || || || || || || || || || || || ||
volunteer participation in the association is that in fostering the belief in owners that their
|| || || || || || || || || || || || || || || ||
voice matters helps build strong community "buy in" (participation, or a sense of
|| || || || || || || || || || || || ||
"investment"),which in turn will create the best pool of candidates from which Boards and || || || || || || || || || || || || || ||
committees are appointed. The disadvantage to vocal participation is that it can bog down
|| || || || || || || || || || || || || ||
the ability of a CID to make decisions if membership contests the decisions of the Board of
|| || || || || || || || || || || || || || || || ||
Directors.
Explain why common areas are potentially one of the benefits of CID membership - ✔✔In
|| || || || || || || || || || || || || || ||
residential property the CID allows individual investors to share in the benefits of common
|| || || || || || || || || || || || || ||
elements such as swimming pools, tennis courts, or landscaped common areas that an
|| || || || || || || || || || || || ||
individual owner may not have been able to afford. || || || || || || || ||
Describe the advantages of having a management agreement that spells out the relationship
|| || || || || || || || || || || || ||
between the Managing Agent and CID in as detailed a manner as possible. - ✔✔The benefit
|| || || || || || || || || || || || || || ||
of a detailed management agreement lies in part in that it clarifies to whom the Managing
|| || || || || || || || || || || || || || || || ||
Agent reports. ||
What is active listening? - ✔✔The term active listening describes communication in which
|| || || || || || || || || || || || ||
the listener is as active in the process as the speaker. The goal of active listening is for you to
|| || || || || || || || || || || || || || || || || || ||
hear and understand other people, and to let them know you've heard and understood
|| || || || || || || || || || || || || || ||
them.
,2
What percent of communications are nonverbal? - ✔✔Around 55 percent of what others
|| || || || || || || || || || || || ||
hear us say is a direct result of what we communicate visually: dress, posture, movements,
|| || || || || || || || || || || || || || ||
facial expressions, and eye contact. The next 38 percent of the message we send comes from
|| || || || || || || || || || || || || || || ||
the sound of the communication: tone of voice, accent, rate of speech, volume, and timbre.
|| || || || || || || || || || || || || || ||
So, a total of 93 percent of communications are nonverbal.
|| || || || || || || || ||
Which conflict resolution style believes "only the strong survive"? - ✔✔The adversarial style
|| || || || || || || || || || || || ||
of conflict resolution believes "only the strong survive."
|| || || || || || ||
Which conflict resolution style believes "you must give a little to get a little"? - ✔✔The
|| || || || || || || || || || || || || || || ||
compromising style of conflict resolution believes "you must give a little to get a little." || || || || || || || || || || || || || ||
What is the difference between Theory X and Theory Y styles of management? -
|| || || || || || || || || || || || || ||
✔✔Autocratic, or Theory X, managers make the assumption that employees inherently || || || || || || || || || || ||
dislike work and prefer to be directed. These managers believe that because of their dislike
|| || || || || || || || || || || || || || ||
for work, most people must be controlled and threatened before they will work hard enough
|| || || || || || || || || || || || || ||
and that the average human desires security above everything.Participatory, or Theory Y,
|| || || || || || || || || || || || ||
managers make the assumption that employees are inherently trustworthy and can be self-
|| || || || || || || || || || || ||
directed. They motivate staff with rewards and involvement in decision-making.
|| || || || || || || || || ||
Participatory managers believe that the average employee learns, under proper conditions, || || || || || || || || || || ||
not only to accept but to seek responsibility.
|| || || || || || ||
Theory Z combines approaches from what two cultures? - ✔✔Theory Z combines
|| || || || || || || || || || || ||
approaches from American and Japanese cultures. || || || || ||
What is the common equation used to understand employee performance? - ✔✔A common
|| || || || || || || || || || || || ||
equation used to understand employee performance is: Ability x Motivation = Performance
|| || || || || || || || || || ||
What are the five stages of Maslow's hierarchy of needs? - ✔✔Maslow's five stages are:
|| || || || || || || || || || || || || ||
- Physiological/Basic
||
- Safety/Security
||
, 2
- Belonging/Social
||
- Esteem/Ego/Status
||
- Self-Actualization or Self-Fulfillment
|| || ||
What is a job analysis? - ✔✔A job analysis is the systematic gathering of information about
|| || || || || || || || || || || || || || || ||
a job to identify all job responsibilities. These essential job functions will then determine the
|| || || || || || || || || || || || || ||
knowledge, skills, and abilities (KSAs) the jobholder needs in order to perform the job.
|| || || || || || || || || || || || || ||
What does KSA stand for? - ✔✔KSA stands for Knowledge, Skills, and Abilities
|| || || || || || || || || || || ||
List methods of external recruiting. - ✔✔Methods of external recruiting may include:
|| || || || || || || || || || || ||
internet recruiting, newspaper advertisements, career fairs, employee referrals, and
|| || || || || || || || ||
employment agencies. ||
Explain the differences between a full-time employee and a contractor. - ✔✔Full-Time
|| || || || || || || || || || || ||
Employees
• Work on an indefinite basis
|| || || || ||
• Report to work each day
|| || || || ||
• Have fixed work hours
|| || || ||
• Have one employer
|| || ||
• Have a salary
|| || ||
• Have a supervisor who is a company employee
|| || || || || || || ||
Contractors
• Work for a defined time
|| || || || ||
• Work as needed
|| || ||
• Do not have fixed work hours
|| || || || || ||
• Work for multiple clients, not necessarily at the same time
|| || || || || || || || || ||
IREM CPM Exam with verified detailed solutions || || || || || ||
The California Hills, a PUD outside of Riverside, Calif., has completed three off our phases
|| || || || || || || || || || || || || || ||
of development. There are currently 65 owned units. The final phase of the development
|| || || || || || || || || || || || || ||
will build out 25 more units. What type of management would best serve this community? -
|| || || || || || || || || || || || || || || ||
✔✔This community presents a complex management challenge that may best be met with
|| || || || || || || || || || || || ||
full agency management services. If this CID is still under developer control they may be
|| || || || || || || || || || || || || || ||
interested in keeping the financial records/budgets. || || || || ||
A condominium association of detached new home construction in Milwaukee is located in
|| || || || || || || || || || || || ||
a former commercial district near downtown that has been the site of a great deal of
|| || || || || || || || || || || || || || || ||
condominium conversion activity. This CID has eight units, a parking structure, and a small || || || || || || || || || || || || ||
recreational facility, which includes a fitness room and pool. What type of management
|| || || || || || || || || || || || || ||
would best serve this community? - ✔✔Financial-only management or self management
|| || || || || || || || || || ||
may work best for this community.
|| || || || ||
A small apartment building with six units in Washington, D.C., was converted to
|| || || || || || || || || || || || ||
condominiums five years ago. The first floor was intended to be leased as office space but is || || || || || || || || || || || || || || || || ||
currently vacant. The building was built in 1948.What type of management would best
|| || || || || || || || || || || || ||
serve this community? List the range of circumstances where you think this community
|| || || || || || || || || || || || ||
may potentially benefit from the services of a management company. - ✔✔While the small
|| || || || || || || || || || || || || ||
size of this condo conversion might be make it feasible for self management or financial-
|| || || || || || || || || || || || || ||
only management, the age of the community indicates that some maintenance challenges
|| || || || || || || || || || || ||
may be at work. To meet these challenges full service management may benefit the
|| || || || || || || || || || || || || ||
community.
The Shangri-La is a 200 unit, detached home, planned unit development with attractive
|| || || || || || || || || || || || ||
yards and large above-median priced homes. The expansive common areas include a par-3
|| || || || || || || || || || || || ||
and -4 golf course, water park, and game room. What type of management would best serve
|| || || || || || || || || || || || || || || ||
this community? List the pros and cons of outside management for this type of community.
|| || || || || || || || || || || || || || ||
- ✔✔Answers will vary.
|| || ||
,2
Define the role of a member in the association (for example, the unit owner) in the
|| || || || || || || || || || || || || || || ||
decisions of the Board of Directors. - ✔✔The basic principle of a common interest
|| || || || || || || || || || || || || ||
development is that no one owner can act in isolation from the group. This means for one || || || || || || || || || || || || || || || || ||
that they cannot break the terms of membership set out in the documents of the CID.
|| || || || || || || || || || || || || || || ||
Members may be nominated to the Board of Directors. Part of effective relationship
|| || || || || || || || || || || || ||
management of the agent/board interaction is to understand that debate within the || || || || || || || || || || || ||
community is a natural part of the member/board decision making process.|| || || || || || || || || ||
What are the potential advantages or disadvantages of a high degree of participation among
|| || || || || || || || || || || || || ||
members of the association for the CID? - ✔✔The benefits to having highly active and vocal
|| || || || || || || || || || || || || || ||
volunteer participation in the association is that in fostering the belief in owners that their
|| || || || || || || || || || || || || || || ||
voice matters helps build strong community "buy in" (participation, or a sense of
|| || || || || || || || || || || || ||
"investment"),which in turn will create the best pool of candidates from which Boards and || || || || || || || || || || || || || ||
committees are appointed. The disadvantage to vocal participation is that it can bog down
|| || || || || || || || || || || || || ||
the ability of a CID to make decisions if membership contests the decisions of the Board of
|| || || || || || || || || || || || || || || || ||
Directors.
Explain why common areas are potentially one of the benefits of CID membership - ✔✔In
|| || || || || || || || || || || || || || ||
residential property the CID allows individual investors to share in the benefits of common
|| || || || || || || || || || || || || ||
elements such as swimming pools, tennis courts, or landscaped common areas that an
|| || || || || || || || || || || || ||
individual owner may not have been able to afford. || || || || || || || ||
Describe the advantages of having a management agreement that spells out the relationship
|| || || || || || || || || || || || ||
between the Managing Agent and CID in as detailed a manner as possible. - ✔✔The benefit
|| || || || || || || || || || || || || || ||
of a detailed management agreement lies in part in that it clarifies to whom the Managing
|| || || || || || || || || || || || || || || || ||
Agent reports. ||
What is active listening? - ✔✔The term active listening describes communication in which
|| || || || || || || || || || || || ||
the listener is as active in the process as the speaker. The goal of active listening is for you to
|| || || || || || || || || || || || || || || || || || ||
hear and understand other people, and to let them know you've heard and understood
|| || || || || || || || || || || || || || ||
them.
,2
What percent of communications are nonverbal? - ✔✔Around 55 percent of what others
|| || || || || || || || || || || || ||
hear us say is a direct result of what we communicate visually: dress, posture, movements,
|| || || || || || || || || || || || || || ||
facial expressions, and eye contact. The next 38 percent of the message we send comes from
|| || || || || || || || || || || || || || || ||
the sound of the communication: tone of voice, accent, rate of speech, volume, and timbre.
|| || || || || || || || || || || || || || ||
So, a total of 93 percent of communications are nonverbal.
|| || || || || || || || ||
Which conflict resolution style believes "only the strong survive"? - ✔✔The adversarial style
|| || || || || || || || || || || || ||
of conflict resolution believes "only the strong survive."
|| || || || || || ||
Which conflict resolution style believes "you must give a little to get a little"? - ✔✔The
|| || || || || || || || || || || || || || || ||
compromising style of conflict resolution believes "you must give a little to get a little." || || || || || || || || || || || || || ||
What is the difference between Theory X and Theory Y styles of management? -
|| || || || || || || || || || || || || ||
✔✔Autocratic, or Theory X, managers make the assumption that employees inherently || || || || || || || || || || ||
dislike work and prefer to be directed. These managers believe that because of their dislike
|| || || || || || || || || || || || || || ||
for work, most people must be controlled and threatened before they will work hard enough
|| || || || || || || || || || || || || ||
and that the average human desires security above everything.Participatory, or Theory Y,
|| || || || || || || || || || || || ||
managers make the assumption that employees are inherently trustworthy and can be self-
|| || || || || || || || || || || ||
directed. They motivate staff with rewards and involvement in decision-making.
|| || || || || || || || || ||
Participatory managers believe that the average employee learns, under proper conditions, || || || || || || || || || || ||
not only to accept but to seek responsibility.
|| || || || || || ||
Theory Z combines approaches from what two cultures? - ✔✔Theory Z combines
|| || || || || || || || || || || ||
approaches from American and Japanese cultures. || || || || ||
What is the common equation used to understand employee performance? - ✔✔A common
|| || || || || || || || || || || || ||
equation used to understand employee performance is: Ability x Motivation = Performance
|| || || || || || || || || || ||
What are the five stages of Maslow's hierarchy of needs? - ✔✔Maslow's five stages are:
|| || || || || || || || || || || || || ||
- Physiological/Basic
||
- Safety/Security
||
, 2
- Belonging/Social
||
- Esteem/Ego/Status
||
- Self-Actualization or Self-Fulfillment
|| || ||
What is a job analysis? - ✔✔A job analysis is the systematic gathering of information about
|| || || || || || || || || || || || || || || ||
a job to identify all job responsibilities. These essential job functions will then determine the
|| || || || || || || || || || || || || ||
knowledge, skills, and abilities (KSAs) the jobholder needs in order to perform the job.
|| || || || || || || || || || || || || ||
What does KSA stand for? - ✔✔KSA stands for Knowledge, Skills, and Abilities
|| || || || || || || || || || || ||
List methods of external recruiting. - ✔✔Methods of external recruiting may include:
|| || || || || || || || || || || ||
internet recruiting, newspaper advertisements, career fairs, employee referrals, and
|| || || || || || || || ||
employment agencies. ||
Explain the differences between a full-time employee and a contractor. - ✔✔Full-Time
|| || || || || || || || || || || ||
Employees
• Work on an indefinite basis
|| || || || ||
• Report to work each day
|| || || || ||
• Have fixed work hours
|| || || ||
• Have one employer
|| || ||
• Have a salary
|| || ||
• Have a supervisor who is a company employee
|| || || || || || || ||
Contractors
• Work for a defined time
|| || || || ||
• Work as needed
|| || ||
• Do not have fixed work hours
|| || || || || ||
• Work for multiple clients, not necessarily at the same time
|| || || || || || || || || ||
