WGU D580 TASK 2 | HEALTHCARE ADMINISTRATION
CAPSTONE | 2026 UPDATE WITH COMPLETE
SOLUTION
D580 Capstone d
Min1 Task 2: Project Proposal d d d d
Caitlyn Whitehead d d
Student ID: 000900167 d d
Mentor: Donna Moultrie
d d d
December 8, 2025 d d d
A. Write an executive summary of the approved capstone project
d d d d d d d d
Overview:
Improving operational efficiency by streamlining processes within a Primary care clinic to
d d d d d d d d d d d
dreduce costs, eliminate waste, and improve overall operational efficiency
d d d d d d d d
Background information/ Problem: d d
The primary care clinic is facing increased costs due to non-productive time, unnecessary
d d d d d d d d d d d d
medical waste, and poor operational efficiency. A larger corporation recently acquired the clinic
d d d d d d d d d d d d d
and will need to transition to the new company’s policies and procedures. Currently, the staff
d d d d d d d d d d d d d d d
have not been using their time productively and have a vast amount of downtime. The staff do
d d d d d d d d d d d d d d d d d
not maintain a proper inventory of medical supplies nor establish guidelines, which increases
d d d d d d d d d d d d d
their medical waste. This problem has impacted patient flow through the clinic, leading to tasks
d d d d d d d d d d d d d d d
being overlooked and resulting in poor patient outcomes and increased labor costs. This project
d d d d d d d d d d d d d d
is the result of poor prior management, a lack of a functional EMR system, and a lack of
d d d d d d d d d d d d d d d d d d
operational policies and procedures.
d d d d
The Proposed Solution:
d d
The organization is planning on solving the problem by implementing its current EMR system,
d d d d d d d d d d d d d
EPIC, in the daily workflow. The EMR will facilitate reporting of the current census, identifying
d d d d d d d d d d d d d d d
outliers, and managing front-of-house inventory. We will review the current clinical workflow
d d d d d d d d d d d d
and implement the new company’s policies and procedures. The management will implement a
d d d d d d d d d d d d d
timekeeping system that requires physical punches for clock-in and clock-out accountability. The
d d d d d d d d d d d d
new timekeeping system will enable management to more effectively track situations in the
d d d d d d d d d d d d d
clinic. Delivering quality care to the patients will increase operational efficiency and start
d d d d d d d d d d d d d
generating positive revenue in the organization.
d d d d d d
Feasibility:
mailto:https://www.stuvia.com/user/Wisdoms
, The above executive summary proposal should be a realistic approach. The new company has a
d d d d d d d d d d d d d d
positive reputation in the community and is a trusted medical partner with local hospital systems.
d d d d d d d d d d d d d d d
The long-term viability of this proposed improvement plan is going to yield positive results.
d d d d d d d d d d d d d d
B. Explain the healthcare administration opportunity or area of need:
d d d d d d d d
The healthcare administration opportunity of need presented in this paper is operational
d d d d d d d d d d d
efficiency. By having operational efficiency, the company will save money, improve patient
d d d d d d d d d d d d
outcomes, and increase productivity. The company was operating below its optimal performance
d d d d d d d d d d d d
level before the sale. The staff did not maintain an inventory of medical supplies, which resulted
d d d d d d d d d d d d d d d d
in expired or insufficient supplies when needed. The expired medications led to under- and over-
d d d d d d d d d d d d d d d
ordering of medical supplies. They did not prepare charts for time management, which did not
d d d d d d d d d d d d d d d
mailto:https://www.stuvia.com/user/Wisdoms
CAPSTONE | 2026 UPDATE WITH COMPLETE
SOLUTION
D580 Capstone d
Min1 Task 2: Project Proposal d d d d
Caitlyn Whitehead d d
Student ID: 000900167 d d
Mentor: Donna Moultrie
d d d
December 8, 2025 d d d
A. Write an executive summary of the approved capstone project
d d d d d d d d
Overview:
Improving operational efficiency by streamlining processes within a Primary care clinic to
d d d d d d d d d d d
dreduce costs, eliminate waste, and improve overall operational efficiency
d d d d d d d d
Background information/ Problem: d d
The primary care clinic is facing increased costs due to non-productive time, unnecessary
d d d d d d d d d d d d
medical waste, and poor operational efficiency. A larger corporation recently acquired the clinic
d d d d d d d d d d d d d
and will need to transition to the new company’s policies and procedures. Currently, the staff
d d d d d d d d d d d d d d d
have not been using their time productively and have a vast amount of downtime. The staff do
d d d d d d d d d d d d d d d d d
not maintain a proper inventory of medical supplies nor establish guidelines, which increases
d d d d d d d d d d d d d
their medical waste. This problem has impacted patient flow through the clinic, leading to tasks
d d d d d d d d d d d d d d d
being overlooked and resulting in poor patient outcomes and increased labor costs. This project
d d d d d d d d d d d d d d
is the result of poor prior management, a lack of a functional EMR system, and a lack of
d d d d d d d d d d d d d d d d d d
operational policies and procedures.
d d d d
The Proposed Solution:
d d
The organization is planning on solving the problem by implementing its current EMR system,
d d d d d d d d d d d d d
EPIC, in the daily workflow. The EMR will facilitate reporting of the current census, identifying
d d d d d d d d d d d d d d d
outliers, and managing front-of-house inventory. We will review the current clinical workflow
d d d d d d d d d d d d
and implement the new company’s policies and procedures. The management will implement a
d d d d d d d d d d d d d
timekeeping system that requires physical punches for clock-in and clock-out accountability. The
d d d d d d d d d d d d
new timekeeping system will enable management to more effectively track situations in the
d d d d d d d d d d d d d
clinic. Delivering quality care to the patients will increase operational efficiency and start
d d d d d d d d d d d d d
generating positive revenue in the organization.
d d d d d d
Feasibility:
mailto:https://www.stuvia.com/user/Wisdoms
, The above executive summary proposal should be a realistic approach. The new company has a
d d d d d d d d d d d d d d
positive reputation in the community and is a trusted medical partner with local hospital systems.
d d d d d d d d d d d d d d d
The long-term viability of this proposed improvement plan is going to yield positive results.
d d d d d d d d d d d d d d
B. Explain the healthcare administration opportunity or area of need:
d d d d d d d d
The healthcare administration opportunity of need presented in this paper is operational
d d d d d d d d d d d
efficiency. By having operational efficiency, the company will save money, improve patient
d d d d d d d d d d d d
outcomes, and increase productivity. The company was operating below its optimal performance
d d d d d d d d d d d d
level before the sale. The staff did not maintain an inventory of medical supplies, which resulted
d d d d d d d d d d d d d d d d
in expired or insufficient supplies when needed. The expired medications led to under- and over-
d d d d d d d d d d d d d d d
ordering of medical supplies. They did not prepare charts for time management, which did not
d d d d d d d d d d d d d d d
mailto:https://www.stuvia.com/user/Wisdoms
