ESTUDYR
MA CERT TEST HESI V2 MOST TESTED QUESTIONS AND
ANSWERS GRADED A+ WITH RATIONALES
1. Which approach should the medical assistant implement to establish rapport
with a 5-year-old patient?
A. Prove that he/she is well-liked by children
B. Demonstrate good performance for a promotion
C. Gain the trust of the parent
D. Gain the trust of the child
Rationale: To provide effective care to a pediatric patient, the medical
assistant must first build a direct relationship with the child. Gaining the
child's trust reduces anxiety and ensures better cooperation during the
examination.
2. What does the Occupational Safety and Health Administration (OSHA)
Bloodborne Pathogens Standards require?
A. Work surface clinical barriers
B. Work surfaces should be disinfected between patients
C. Disposables are used between patients
D. Sterilize all items between patients
Rationale: OSHA mandates that clinical work surfaces be disinfected after
every patient encounter to prevent the transmission of bloodborne
pathogens like HIV or Hepatitis B.
3. A patient with diabetes has an A1C level over 9.0. In order to verify diabetic
retinopathy, which tool should be implemented?
A. Ophthalmoscope
B. Randot stereo
C. Snellen eye test
D. Ishihara book
Rationale: High A1C levels indicate poor glucose control, which can damage
retinal blood vessels. An ophthalmoscope allows the physician to examine
, ESTUDYR
the internal structures of the eye, specifically the retina, to check for
damage.
4. A medical assistant (MA) notices a patient seems embarrassed and is not
filling out paperwork. What should the MA do?
A. Ask the patient if they need help
B. Explain that the doctor will not see patients until paperwork is complete
C. Escort the patient into an exam room and offer to assist with filling out
paperwork
D. Ask another patient to help them
Rationale: Privacy and dignity are paramount. Moving the patient to a
private room avoids further embarrassment (which may be due to literacy
issues or the sensitive nature of the questions) and provides a safe space
for the MA to offer assistance.
5. A 60-year-old patient taking metformin (Glucophage) for Type II diabetes is
drowsy, difficult to arouse, and non-responsive. What is the first step for the
medical assistant?
A. Give 15 grams of glucose in tablet form
B. Get a physician to the patient
C. Obtain permission to test her blood glucose
D. Obtain a glucometer reading
Rationale: When a patient is non-responsive or difficult to arouse (altered
mental status), it is a medical emergency. The MA should immediately alert
the physician for advanced assessment and intervention rather than
attempting to administer oral glucose to an unconscious patient.
6. A mother refuses to immunize her 9-month-old child due to fear of side
effects. What action by the MA is most appropriate?
A. Explain to the mother her child is going to get very sick
B. Understand the parent's concerns and do not argue with the mother
C. Provide educational brochures supporting the reasons the mother should
change her mind
D. Call child services to report the immunization status
Rationale: Effective communication in healthcare involves empathy. By
acknowledging the parent's concerns without being argumentative, the MA
MA CERT TEST HESI V2 MOST TESTED QUESTIONS AND
ANSWERS GRADED A+ WITH RATIONALES
1. Which approach should the medical assistant implement to establish rapport
with a 5-year-old patient?
A. Prove that he/she is well-liked by children
B. Demonstrate good performance for a promotion
C. Gain the trust of the parent
D. Gain the trust of the child
Rationale: To provide effective care to a pediatric patient, the medical
assistant must first build a direct relationship with the child. Gaining the
child's trust reduces anxiety and ensures better cooperation during the
examination.
2. What does the Occupational Safety and Health Administration (OSHA)
Bloodborne Pathogens Standards require?
A. Work surface clinical barriers
B. Work surfaces should be disinfected between patients
C. Disposables are used between patients
D. Sterilize all items between patients
Rationale: OSHA mandates that clinical work surfaces be disinfected after
every patient encounter to prevent the transmission of bloodborne
pathogens like HIV or Hepatitis B.
3. A patient with diabetes has an A1C level over 9.0. In order to verify diabetic
retinopathy, which tool should be implemented?
A. Ophthalmoscope
B. Randot stereo
C. Snellen eye test
D. Ishihara book
Rationale: High A1C levels indicate poor glucose control, which can damage
retinal blood vessels. An ophthalmoscope allows the physician to examine
, ESTUDYR
the internal structures of the eye, specifically the retina, to check for
damage.
4. A medical assistant (MA) notices a patient seems embarrassed and is not
filling out paperwork. What should the MA do?
A. Ask the patient if they need help
B. Explain that the doctor will not see patients until paperwork is complete
C. Escort the patient into an exam room and offer to assist with filling out
paperwork
D. Ask another patient to help them
Rationale: Privacy and dignity are paramount. Moving the patient to a
private room avoids further embarrassment (which may be due to literacy
issues or the sensitive nature of the questions) and provides a safe space
for the MA to offer assistance.
5. A 60-year-old patient taking metformin (Glucophage) for Type II diabetes is
drowsy, difficult to arouse, and non-responsive. What is the first step for the
medical assistant?
A. Give 15 grams of glucose in tablet form
B. Get a physician to the patient
C. Obtain permission to test her blood glucose
D. Obtain a glucometer reading
Rationale: When a patient is non-responsive or difficult to arouse (altered
mental status), it is a medical emergency. The MA should immediately alert
the physician for advanced assessment and intervention rather than
attempting to administer oral glucose to an unconscious patient.
6. A mother refuses to immunize her 9-month-old child due to fear of side
effects. What action by the MA is most appropriate?
A. Explain to the mother her child is going to get very sick
B. Understand the parent's concerns and do not argue with the mother
C. Provide educational brochures supporting the reasons the mother should
change her mind
D. Call child services to report the immunization status
Rationale: Effective communication in healthcare involves empathy. By
acknowledging the parent's concerns without being argumentative, the MA
