HPA 455 EXAM 3 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
phases of strategic change - Answers pre-change preparation
implementation/execution
sustainment/maintenance
Problems with balanced scorecards - Answers - Lack of accurate data
- Expensive to obtain and maintain
- Management too rigid; scorecard as only
one indicator of the status of strategic achievement
- Provides a snapshot of the firm'sactions
- Not tied to and driven by the organization's strategic
efforts
pre-change preparation - Answers key stakeholders must perceive an appropriate rationale for
the change
key stakeholders should be dissatisfied with the status quo and perceive the proposed changes
as necessary to address challenges
Balanced Financial Scorecard Metric Examples - Answers profits, revenue growth, returnon
investment, expense reductions
coalitions - Answers facilitate employee empowerment and delegation of authority, important
to, should include top executive and other influential stakeholders
Balanced Customer/ Stake Holder Metic Examples - Answers customer acquisition, retention,
and satisfaction
alignment of participant opinions - Answers efforts should be made to align organizational
stakeholders before and during strategic change efforts
Balanced Internal Business Metric Examples - Answers production costs and volumes
implementation - Answers more important than having a stragety
Balanced Learning Growth Metric Examples - Answers new services, employee satisfaction and
retention
, methods of implementation - Answers identifying resistance and removing obstacles
achieving short-term wins
identify resistance - Answers by identifying and understanding the source of resistance,
organizations can target communications to those at the source, engage stakeholders to build
their trust and eliminate obstacles to change
performance audit - Answers identify what key aspects of the changes are continuing
identify problematic issues that need to be addressed
creates data that can keep the attention of managers and engage employees
strategic leadership - Answers the ability to influence others to voluntarily make day-to-day
decisions that enhance the long-term viability of the organization, while at the same time
maintaining its short term financial stability
components of strategic leadership - Answers strategic management
strategic thinking
strategic thinking - Answers involves collecting, collating, and assembling disparate pieces of
information to make decisions
leader don'ts - Answers don't - say things like "since i'm the boss..."
- think you have to always be right
- establish unmoving positions and refuse to listen to others
- show anger or grow red in the face if someone challenges you
- categorize those who disagree with you as a food or knave
DISC - Answers Dominance
Influence
Steadiness
Compliance
Dominance - Answers fast/decisive
goal oriented
motivated by results and control
strengths: challenges, leadership, setting and driving high standards
phases of strategic change - Answers pre-change preparation
implementation/execution
sustainment/maintenance
Problems with balanced scorecards - Answers - Lack of accurate data
- Expensive to obtain and maintain
- Management too rigid; scorecard as only
one indicator of the status of strategic achievement
- Provides a snapshot of the firm'sactions
- Not tied to and driven by the organization's strategic
efforts
pre-change preparation - Answers key stakeholders must perceive an appropriate rationale for
the change
key stakeholders should be dissatisfied with the status quo and perceive the proposed changes
as necessary to address challenges
Balanced Financial Scorecard Metric Examples - Answers profits, revenue growth, returnon
investment, expense reductions
coalitions - Answers facilitate employee empowerment and delegation of authority, important
to, should include top executive and other influential stakeholders
Balanced Customer/ Stake Holder Metic Examples - Answers customer acquisition, retention,
and satisfaction
alignment of participant opinions - Answers efforts should be made to align organizational
stakeholders before and during strategic change efforts
Balanced Internal Business Metric Examples - Answers production costs and volumes
implementation - Answers more important than having a stragety
Balanced Learning Growth Metric Examples - Answers new services, employee satisfaction and
retention
, methods of implementation - Answers identifying resistance and removing obstacles
achieving short-term wins
identify resistance - Answers by identifying and understanding the source of resistance,
organizations can target communications to those at the source, engage stakeholders to build
their trust and eliminate obstacles to change
performance audit - Answers identify what key aspects of the changes are continuing
identify problematic issues that need to be addressed
creates data that can keep the attention of managers and engage employees
strategic leadership - Answers the ability to influence others to voluntarily make day-to-day
decisions that enhance the long-term viability of the organization, while at the same time
maintaining its short term financial stability
components of strategic leadership - Answers strategic management
strategic thinking
strategic thinking - Answers involves collecting, collating, and assembling disparate pieces of
information to make decisions
leader don'ts - Answers don't - say things like "since i'm the boss..."
- think you have to always be right
- establish unmoving positions and refuse to listen to others
- show anger or grow red in the face if someone challenges you
- categorize those who disagree with you as a food or knave
DISC - Answers Dominance
Influence
Steadiness
Compliance
Dominance - Answers fast/decisive
goal oriented
motivated by results and control
strengths: challenges, leadership, setting and driving high standards
