ANSWERS WITH DETAILED RATIONALES | INSTANT PDF
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The Medical office assistant is confronted by a patient who wants the practice to turn over her
medical records. The assistant correct response should be... - correct answer -Yes, of course, by
HIPPA regulation they are your records. Ill go get them for you right away.
The medical office assistant is preparing referrals for several patients to specific specialist.
Which of the following must be included in the federal package? - correct answer -The most
pertinent test and radiographs
The medical office assistant is helping a patient who has arrived accidentally on a day when no
clinicians are in the clinic. The patient is asking for a refill of her prescription. The medical office
assistant is familiar with the patient and knows she receives the same medication each visits. -
correct answer -Apologies politely declined the patients request and offer to reschedule the
visit
Which of the following documents does the provider or facility need to submit in order to
recover reimbursement from an insurance company? - correct answer -CMS 1500
A patient does not want to share his SSN. How can the medical office assistant best reassure the
patient security measures are in place to oroctecr his information? - correct answer -Explain the
security features of the office EHR
When composing a business letter, how should the medical office assistant properly indicate
copies of the letter are being sent to others? - correct answer -Enter 'cc' followed by the names
When managing multiple incoming calls the medical office assistant should handle which of the
following calls first? - correct answer -A neurologist seeing a patient on a consult
, Which of the following does a sign Consent go Treat form imply that the patient understands? -
correct answer -The physician has permission to perform test that aid in reaching a diagnosis
Which of the following statement reflects open-ended communication? - correct answer -'Tell
me what brings you in today'
Daily transaction are posted onto a day sheet in order to - correct answer -Provide an overall
financial status update
A pt calls the pediatrician's office very upset because her child is vomiting and has a
temperature of 101.1 F. The medical office assistant should ... - correct answer -Schedule a
same day work-in appointment
A pt falls unconscious while sitting in the office waiting room. Which of the following should the
medical office assistant do regarding consent to treat? - correct answer -Treat based on implied
consent
When acting as a scribe for the physician during a patient encounter, the medical office assistant
should - correct answer -Confer with the physician after each patient encounter for clarification
of any details
The medical office assistant notices that during a pt emergency a profiled syringe is left out in
the counter. She puts it back where she thinks it is supposed to go. Which of the following rules
has she violated? - correct answer -OSHA
A medical office assistant's knowledge of a statute of limitations for collecting an overdue
account is an example of managing the collections process while complying with - correct
answer -State and federal guidelines