SFO BENCHMARK #2 EXAM
QUESTIONS AND ANSWERS. VERIFIED
2026.
Emotional Intelligence - ANS the ability to perceive, understand, manage, and use emotions
Basic Components of Emotional Intelligence - ANS self-awareness, self-regulation,
motivation, social skills
Emotional intelligence in Law Enforcement - ANS -Establish goals
-Empathy
-Social skills
-Manage stress
-Impulse control
-Flexible
-Objective
-Positive attitude
-Resiliency
Ethical Decision Making - ANS Able to own self-regulation behaviors and emotions (choose
between right and wrong)
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Professionalism = High Emotion IQ - ANS -Understand facial and body language of others
-Empathy
-Communication, clear, and assertive
Emotional IQ = Officers Action - ANS -Passion
-Communication
-Application
Leadership within the Agency - ANS • Job satisfaction
• Motivation
• Commitment
• Loyalty
• Pride in organization/job
• Productivity
Successful Followership - ANS -Accept criticism and responsibility
-Move on after making a mistake
-Solve problems in ways to work for everyone
Biased Policing - ANS the practice of singling out or treating differently any person on the
basis of race, ethnicity, national origin, religion, age, gender, gender identity, or sexual
orientation
Fair and bias-free treatment - ANS Conduct of agency personnel wherein all people are
treated in the same manner under the same or similar circumstances irrespective of specified
characteristics.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Types of Biases - ANS -Explicit
-Implicit
-Institutional
Common Traits - ANS -Bias (neutral, positive, or negative)
-Explicit (consciously aware)
-Implicit (unconsciously aware)
Implicit Bias - ANS attitudes or stereotypes that affect our understanding, actions, and
decisions in an unconscious manner.
Classical Conditioning (Pavlov) - ANS a type of learning in which one learns to link two or
more stimuli and anticipate events.
Associated Learning - ANS -Classical conditioning
-Internalized in formative years
-Leads to unconscious/implicit biases being formed or learned
Cognitive Load - ANS increases the likelihood that an implicit bias will be applied to make
decisions
Services from Communication Center - ANS -Driver license checks
-Motor vehicle license and registered owner information
-Call and incident information
-Stolen property and criminal history checks
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS. VERIFIED
2026.
Emotional Intelligence - ANS the ability to perceive, understand, manage, and use emotions
Basic Components of Emotional Intelligence - ANS self-awareness, self-regulation,
motivation, social skills
Emotional intelligence in Law Enforcement - ANS -Establish goals
-Empathy
-Social skills
-Manage stress
-Impulse control
-Flexible
-Objective
-Positive attitude
-Resiliency
Ethical Decision Making - ANS Able to own self-regulation behaviors and emotions (choose
between right and wrong)
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Professionalism = High Emotion IQ - ANS -Understand facial and body language of others
-Empathy
-Communication, clear, and assertive
Emotional IQ = Officers Action - ANS -Passion
-Communication
-Application
Leadership within the Agency - ANS • Job satisfaction
• Motivation
• Commitment
• Loyalty
• Pride in organization/job
• Productivity
Successful Followership - ANS -Accept criticism and responsibility
-Move on after making a mistake
-Solve problems in ways to work for everyone
Biased Policing - ANS the practice of singling out or treating differently any person on the
basis of race, ethnicity, national origin, religion, age, gender, gender identity, or sexual
orientation
Fair and bias-free treatment - ANS Conduct of agency personnel wherein all people are
treated in the same manner under the same or similar circumstances irrespective of specified
characteristics.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Types of Biases - ANS -Explicit
-Implicit
-Institutional
Common Traits - ANS -Bias (neutral, positive, or negative)
-Explicit (consciously aware)
-Implicit (unconsciously aware)
Implicit Bias - ANS attitudes or stereotypes that affect our understanding, actions, and
decisions in an unconscious manner.
Classical Conditioning (Pavlov) - ANS a type of learning in which one learns to link two or
more stimuli and anticipate events.
Associated Learning - ANS -Classical conditioning
-Internalized in formative years
-Leads to unconscious/implicit biases being formed or learned
Cognitive Load - ANS increases the likelihood that an implicit bias will be applied to make
decisions
Services from Communication Center - ANS -Driver license checks
-Motor vehicle license and registered owner information
-Call and incident information
-Stolen property and criminal history checks
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
