BUSI 342 EXAM 2 LATEST

Principle of hiring - Develop competitive human resources or hire individuals who are already developed from somewhere else Characteristics of a high performance employee - Modesty, commitment to self development, willingness to express ideas, a fixation on customers, and clear use of language Succession planning - Future focused practice of identifying the knowledges, skills, and abilities’ to perform certain functions and then developing a plan to prepare multiple individuals to potentially perform those functions Oldest on-the-job development technique - Coaching Types of leadership development - Classroom programs, assessments, modeling, coaching, job assignments, management mentoring Performance Management - Series of activities designed to ensures that the organization gets the performance it needs from its employees What Performance Management should do 1. Make clear what the organization expects 2. document performance for personnel records 3. identify areas of success and needed development 4. provide performance information to employees Performance Appraisal - Process of determining how well employees do their jobs relative to a standard and communicating that information to them Why are performance appraisals important? - Can highlight and address many work-related issues, and by communication a positive roadmap to employees, poor performance can often be improved. Can help justify promotions, pay raises, and terminations