Introduction to Human Services Exam Questions
with Correct Solutions
1. What are the Human Services? Correct Answer: Broadly defined field, but a
common objective of meeting human needs through use of an interdisciplinary knowledge base
to inform practice, focusing on prevention, focusing on remediation of problems (identifying who is at
risk) and maintaining a commitment to improving the overall quality of life for the populations who are
served, and the help must be provided by a formal organization (e.g., clinic, hospital, school, agency,
bureau)
2. How do we define human need? Correct Answer: The definition has varied across
time. The early narrow definition was protecting from hazards of illness, disability and economic
dependence, so they provided very basic needs of food and housing. The broad definition of need is
helping people achieve the highest possible levels of self-suflciency, so they provided job creation,
maintaining clean, safe, and pleasant environment.
3. The Dimensions of Development Correct Answer: We need economic growth,
government, and education for basic survival, but money and government are not the the goal.
They are a means to the end, the end goal is human rights, culture, environment, and health. 80% of
survival is due to economics. The discrepancy in the discipline comes from the question of where
should the human services be focused
4. Maslow's Hierarchy of Needs Correct Answer: 1. Psychological needs Correct
Answer: homeostasis, hunger, water, air shelter and general survival (basics; money)
2. Safety needs Correct Answer: security stability freedom from anxiety and chaos, need for structure
and order (government comes in here)
3. Belongingness and Love needs Correct Answer: love, attection, belongingness, need for family and
friends
4. Esteem needs Correct Answer: self-esteem, esteem of others, achievement, recognition, dignity
5. Need for Self-Actualization Correct Answer: ability to direct one's own life, a sense of
meaning and fulfillment Only 5%-10% meet self actualization
5. Criticism of Maslow's Model Correct Answer: Not always accurate (e.g., people going
hungry but exhibit strong social ties and sense of self or a strong bond is formed during a period of
struggle), deprivation of basic physiological needs may sometimes facilitate satisfaction of higher needs
,Introduction to Human Services Exam Questions
with Correct Solutions
(moderate levels of deprivation stimulate creative potential, ward ott boredom and enhance a sense of
competence), people can strive for more than one need simultaneously, and it's culturally biased
6. Primary Social Supports Correct Answer: Family, friends, social groups, religious groups,
and jobs. When those social supports are not available or not suflcient then Human Service workers
fill the position. Primary social supports and HMSV programs have a reciprocal relationship
7. Iatrogenic Effects Correct Answer: Unintended consequences of negative interventions
8. HMSV and Iatrogenic Effects Correct Answer: HMSV programs can have negative
ettects on primary social supports. Example Correct Answer: 80s welfare broke up families
because dads were leaving so moms and kids could qualify for welfare
,Introduction to Human Services Exam Questions
with Correct Solutions
9. Politics and Human Services Correct Answer: Human services get the most funding
when the least amount of people need it and vice versa
10. Evidence Based Practice Correct Answer: Only practice techniques whose
eflcacy is supported with high-quality research. The practices need to be tested and approved
to solve the problem
11. Why use EBP? Correct Answer: It's not ethical to treat clients with low quality evidence such
as consensus (most people are using this), tradition, and anecdotal experience (I used this with one
client so it'll work with this one)
12. Controversies of EBP Correct Answer: Standards necessary, types of studies (the
rigor of studies), and should they replace clinical experience
13. Benefits of EBP Correct Answer: The maintenance of of professional knowledge,
allows for high quality, cost ettective interventions in times of economic and budgetary constraint,
justifies decision making to clients and managers and regulation agencies, avoids variations in practice
that may disadvantage some clients over others, and involves clients actively in decision-making about
their care and allows focused systematic retrieval of information for client needs
14. Competence Correct Answer: Human service workers should base practice on recognized
knowledge, including empirically based knowledge, relevant to human service work ethics
15. Integrity of the Profession Correct Answer: Human service workers should
contribute to the knowledge base of human service work and share with colleagues their knowledge
related to practice, research, and ethics. Human service workers should seek to contribute to the
profession's literature and to share their knowledge at professional meetings and conferences
16. Evaluation and Research Correct Answer: Human service workers should
promote and facilitate evaluation and re- search to contribute to the development and knowledge,
critically examine and keep current with emerging knowledge relevant to human service work and fully
use evaluation and research evidence in their professional practice, and educate themselves, their
students, and their colleagues about responsible research practice
17. Macro Human Service Work Practice Correct Answer: All human service work
practice that is conducted at the organizational, community, national or international policy-
making level
18. Three Components of Macro Human Service Work Practice
Correct Answer: 1. Human services administration practice
,Introduction to Human Services Exam Questions
with Correct Solutions
2. Community-based practice
3. Policy practice
19. Human Services Administration Practice Correct Answer: Administrative
practice is the managing and leading of an organization both internally and in its relationships
with outside entities/stakeholder groups
with Correct Solutions
1. What are the Human Services? Correct Answer: Broadly defined field, but a
common objective of meeting human needs through use of an interdisciplinary knowledge base
to inform practice, focusing on prevention, focusing on remediation of problems (identifying who is at
risk) and maintaining a commitment to improving the overall quality of life for the populations who are
served, and the help must be provided by a formal organization (e.g., clinic, hospital, school, agency,
bureau)
2. How do we define human need? Correct Answer: The definition has varied across
time. The early narrow definition was protecting from hazards of illness, disability and economic
dependence, so they provided very basic needs of food and housing. The broad definition of need is
helping people achieve the highest possible levels of self-suflciency, so they provided job creation,
maintaining clean, safe, and pleasant environment.
3. The Dimensions of Development Correct Answer: We need economic growth,
government, and education for basic survival, but money and government are not the the goal.
They are a means to the end, the end goal is human rights, culture, environment, and health. 80% of
survival is due to economics. The discrepancy in the discipline comes from the question of where
should the human services be focused
4. Maslow's Hierarchy of Needs Correct Answer: 1. Psychological needs Correct
Answer: homeostasis, hunger, water, air shelter and general survival (basics; money)
2. Safety needs Correct Answer: security stability freedom from anxiety and chaos, need for structure
and order (government comes in here)
3. Belongingness and Love needs Correct Answer: love, attection, belongingness, need for family and
friends
4. Esteem needs Correct Answer: self-esteem, esteem of others, achievement, recognition, dignity
5. Need for Self-Actualization Correct Answer: ability to direct one's own life, a sense of
meaning and fulfillment Only 5%-10% meet self actualization
5. Criticism of Maslow's Model Correct Answer: Not always accurate (e.g., people going
hungry but exhibit strong social ties and sense of self or a strong bond is formed during a period of
struggle), deprivation of basic physiological needs may sometimes facilitate satisfaction of higher needs
,Introduction to Human Services Exam Questions
with Correct Solutions
(moderate levels of deprivation stimulate creative potential, ward ott boredom and enhance a sense of
competence), people can strive for more than one need simultaneously, and it's culturally biased
6. Primary Social Supports Correct Answer: Family, friends, social groups, religious groups,
and jobs. When those social supports are not available or not suflcient then Human Service workers
fill the position. Primary social supports and HMSV programs have a reciprocal relationship
7. Iatrogenic Effects Correct Answer: Unintended consequences of negative interventions
8. HMSV and Iatrogenic Effects Correct Answer: HMSV programs can have negative
ettects on primary social supports. Example Correct Answer: 80s welfare broke up families
because dads were leaving so moms and kids could qualify for welfare
,Introduction to Human Services Exam Questions
with Correct Solutions
9. Politics and Human Services Correct Answer: Human services get the most funding
when the least amount of people need it and vice versa
10. Evidence Based Practice Correct Answer: Only practice techniques whose
eflcacy is supported with high-quality research. The practices need to be tested and approved
to solve the problem
11. Why use EBP? Correct Answer: It's not ethical to treat clients with low quality evidence such
as consensus (most people are using this), tradition, and anecdotal experience (I used this with one
client so it'll work with this one)
12. Controversies of EBP Correct Answer: Standards necessary, types of studies (the
rigor of studies), and should they replace clinical experience
13. Benefits of EBP Correct Answer: The maintenance of of professional knowledge,
allows for high quality, cost ettective interventions in times of economic and budgetary constraint,
justifies decision making to clients and managers and regulation agencies, avoids variations in practice
that may disadvantage some clients over others, and involves clients actively in decision-making about
their care and allows focused systematic retrieval of information for client needs
14. Competence Correct Answer: Human service workers should base practice on recognized
knowledge, including empirically based knowledge, relevant to human service work ethics
15. Integrity of the Profession Correct Answer: Human service workers should
contribute to the knowledge base of human service work and share with colleagues their knowledge
related to practice, research, and ethics. Human service workers should seek to contribute to the
profession's literature and to share their knowledge at professional meetings and conferences
16. Evaluation and Research Correct Answer: Human service workers should
promote and facilitate evaluation and re- search to contribute to the development and knowledge,
critically examine and keep current with emerging knowledge relevant to human service work and fully
use evaluation and research evidence in their professional practice, and educate themselves, their
students, and their colleagues about responsible research practice
17. Macro Human Service Work Practice Correct Answer: All human service work
practice that is conducted at the organizational, community, national or international policy-
making level
18. Three Components of Macro Human Service Work Practice
Correct Answer: 1. Human services administration practice
,Introduction to Human Services Exam Questions
with Correct Solutions
2. Community-based practice
3. Policy practice
19. Human Services Administration Practice Correct Answer: Administrative
practice is the managing and leading of an organization both internally and in its relationships
with outside entities/stakeholder groups
