Health and Human Services Test 3 Questions with Correct Solutions

Health and Human Services Test 3 Questions with
Correct Solutions

1. In
human services assistance to the client occurs through . Correct
Answer: The Helping Process
2. 2 Questions to Ask the Client Correct Answer: 1) What is helpful?
2) How can the needs of the person we are helping be met?
3. Stages in the Helping Process Correct Answer: 1) Preparation
2) Client Arrival
3) Exploring the Problem
4) Intervention Strategies
5) Termination
4. Preparation Correct Answer: •Review accessible information about the client
• Make sure there are no barriers in the physical setting between you and the client
• Make sure the conversation cannot be overheard

(Stage 1 In the Helping Process)
5. Client Arrival Correct Answer: •Climate of respect and acceptance is established if the client is
greeted with a smile, handshake, and introduction.
• Ask questions

(Stage 2 In the Helping Process)
6. Exploring The Problem Correct Answer: •Once the problem is identified it is time to move
onto the next stage

(Stage 3 In the Helping Process)
7. Intervention Strategies Correct Answer: •Set goals on how to resolve the problem
• Address current status of the problem, the client's aspirations, and desires.

(Stage 4 In the Helping Process)
8. Termination Correct Answer: The final stage in the helping process
9. Paraphrase Correct Answer: The helper's statement that is interchangeable with the clients
statement
1/
35

,Health and Human Services Test 3 Questions with
Correct Solutions
10. Questioning Correct Answer: A common verbal technique used to elicit information
11. Open Questions vs. Closed Questions Correct Answer: Open Questions
Correct Answer: Broad questions that allow the client to express thoughts, feelings or
ideas.

Closed Questions Correct Answer: Yes or no questions




2/
35

,Health and Human Services Test 3 Questions with
Correct Solutions
12. Helping Relationship Correct Answer: The medium through which help occurs
13. SOLER Correct Answer: Five behaviors as a set of guidelines for a helping relationship
Correct Answer:
S- Face the client
squarely O- Adopt an
open posture
L- Lean towards the other
person E- Maintain eye
contact
R- Try to be relaxed
14. Self-Help Correct Answer: The use of one's own ettorts and resources to achieve things
without relying on others.
15. Responsibility Correct Answer: The obligation to promote and safeguard the dignity,
well-being, and growth of clients, colleagues, the profession, and society.
16. Generalist Correct Answer: A human service professional with diverse skills and functions
that are applicable in a number of settings with a variety of client groups.
17. Three Categories of the Roles and Responsibilities of a
Human Service Work- er Correct Answer: 1) Direct Service
2) Community Work
3) Administrative Work
18. Direct Service Correct Answer: This work represents the development of the helping
relationship and the work that helpers do in their face-to-face encounters with their clients.
19. Behavior Changer Correct Answer: Carries out a range of activities planned primarily
to change clients' behavior, ranging from coaching and counseling to casework, psychotherapy, and
behavior therapy.

(Direct Service)
20. Caregiver Correct Answer: Provides services for persons who need ongoing support of some
kind, such as financial assistance, day care, social support and 24-hour care.

(Direct Service)
21. Communicator Correct Answer: Able to express and exchange ideas and establish
3/
35

,Health and Human Services Test 3 Questions with
Correct Solutions
relationships with a variety of individuals and groups, including clients, families, colleagues,
administrators, and the public.

(Direct Service)
22. Crisis Intervener Correct Answer: Provides services for individuals, families, and
communities who are experiencing a disruption to their lives which they cannot cope.




4/
35