ARC Specialist Training Exam
Questions with Correct Answers
All of the following will result in an Agent being subject to additional operating
requirements (i.e., increased bond) - Answer-Two (2) or more late weekly sales
reports within any 12 month period.
By the terms of the Agent Reporting Agreement, disputes between an ARC
accredited agency and ARC shall be resolved by the: - Answer-Travel Agent Arbiter.
A carrier appointment may be terminated as between an ARC accredited agency
and any ARC participating carrier - Answer-at any time by notice in writing from one
party to the other.
According to the Agent Reporting Agreement, what is the minimum financial
instrument amount a new ARC accredited agency must provide to ARC? - Answer-
$20,000
What is the maximum allowable time for an ARC accredited agency to notify ARC of
a change in the employment status of its ARC Specialist Qualifier (ASQ)? - Answer-
45 days
Which of the following will make the Agent ineligible for retention on the ARC agency
list? - Answer-The ARC accredited agent's authorized agency location does not have
the requisite licenses of the jurisdiction in which it is located.
When and by what means must the Agent inform ARC of its intent to change its ARC
designated bank account? - Answer-Notice must be received at least seven (7) days
prior to the beginning of the affected sales report period.
All of the following are not acceptable means of delivering an IAR report except -
Answer-Submitting your report from the IAR Home page
What is the earliest that ARC is allowed to draft an ARC accredited agency's bank
account for monies owed to ARC's participating carriers based on their submitted
sales report? - Answer-Five (5) days after the Period Ending Date (PED)
When a dishonored draft occurs for the second time within 12 months and it is not
resolved within 24 hours, ARC will do all of the following except: - Answer-File a
petition with the local courts to recover monies owed to ARC on behalf of the ARC
participating carriers for the sales covered by the dishonored draft
ARC accredited agencies must keep copies of their IAR sales reports and supporting
documents for how many years? - Answer-Two (2) years
,When an ARC accredited agency fails to pay a debit memo, the ARC participating
carrier can do all of the following except: - Answer-Direct ARC to terminate the Agent
Reporting Agreement (ARA) with the agency
While subject to the additional operating requirements of Section 34 of the Agent
Reporting Agreement, an ARC accredited agency must accomplish all of the
following except: - Answer-Have no instances of dishonored drafts, missing reports
or defaults for a minimum period of 24 months.
When may an ARC participating carrier examine an ARC accredited agency's
records with respect to ARC traffic documents issued by the agency on behalf of an
ARC participating carrier? - Answer-At any time.
When it appears to ARC that there may be or has been fraudulent conduct on the
part of a an ARC accredited agency and that there is a clear and present danger of
substantial loss to ARC and/or ARC's participating carriers, ARC may do all of the
following EXCEPT - Answer-Immediately terminate the Agent Reporting Agreement
(ARA) with the agency.
Upon termination as between an ARC accredited agency and ARC, the agency must
do all of the following except: - Answer-Immediately cancel its financial instrument
In order to meet the initial $20,000 financial security requirement, a new agency may
provide ARC with: - Answer-A letter of credit
ARC Specialist status can only be obtained by: - Answer-taking and passing the
ARC Specialist examination
Which of the following is prohibited by the Agent Reporting Agreement? - Answer-
Reporting cash refunds against sales made on credit cards.
The Agent Reporting Agreement requires an ARC accredited agency to do which of
the following? - Answer-Submit a weekly sales report accounting for all ticket
transactions that were issued.
What actions can ARC take against an ARC accredited agency if ARC suspects
there may have been or has been fraudulent conduct on part of the agency? -
Answer-A. Remove ARC traffic documents
B. Notify ARC's participating carriers
C. Notify the GDSs
What is the Agent Reporting Agreement (ARA)? - Answer-The Agent Reporting
Agreement is a three-party contract between ARC accredited agencies, ARC, and
ARC's participating carriers. It defines the requirements to receive and maintain ARC
accreditation.
, Why might an ARC accredited agency be placed in an ARA defined "Additional
Operating Requirements" status? - Answer-Having two (2) late weekly sales reports
with sales within a 12-month period.
All accredited agents must designate and maintain... - Answer-A. a My ARC Primary
Administrator (PA).
B. an ARC Specialist Qualifier (ASQ).
C. a Manager Qualifier (MQ).
ARC accredited agencies are required to keep copies of their weekly sales reports
for... - Answer-Two Years
If an ARC accredited agency changes an ARC Specialist Qualifier (ASQ), the
agency must notify ARC of the change... - Answer-45-days prior to the change.
In order to meet the initial $20,000 financial security requirement, a new agency may
provide ARC with: - Answer-A letter of credit
The maximum amount of the Bond, Letter of Credit or Cash Security Deposit that
shall be maintained by each ARC accredited agency shall be - Answer-$70,000
What Financial Instruments are accepted by ARC? - Answer-A. Bond
B. Irrevocable Letter of Credit (LOC)
C. ARC Cash Security Deposit (CSD)
D. All of the above
What is the difference between an ARC Accredited Agency and a Verified Travel
Consultant (VTC)? - Answer-An ARC Accredited Agency can issue tickets for air and
rail carriers, while a VTC can only book tickets.
What is ARC's Agency List File? - Answer-A list owned and maintained by ARC,
which includes, among other things, the names, addresses, and ARC number(s)
used to identify each Agency location that is approved by ARC.
Each ARC accredited agency must initially provide... - Answer-A $20,000 Financial
Instrument
Which of the following statements is true about ARC accredited agencies? - Answer-
ARC accredited agencies have access to over 200 ARC participating air and rail
carriers.
ARC's Financial Guaranty functions supports the following: - Answer-Ensuring
Financial Instruments are provided and maintained by ARC accredited agencies
In order to login to My ARC an agent will need? - Answer-Username and Password
Questions with Correct Answers
All of the following will result in an Agent being subject to additional operating
requirements (i.e., increased bond) - Answer-Two (2) or more late weekly sales
reports within any 12 month period.
By the terms of the Agent Reporting Agreement, disputes between an ARC
accredited agency and ARC shall be resolved by the: - Answer-Travel Agent Arbiter.
A carrier appointment may be terminated as between an ARC accredited agency
and any ARC participating carrier - Answer-at any time by notice in writing from one
party to the other.
According to the Agent Reporting Agreement, what is the minimum financial
instrument amount a new ARC accredited agency must provide to ARC? - Answer-
$20,000
What is the maximum allowable time for an ARC accredited agency to notify ARC of
a change in the employment status of its ARC Specialist Qualifier (ASQ)? - Answer-
45 days
Which of the following will make the Agent ineligible for retention on the ARC agency
list? - Answer-The ARC accredited agent's authorized agency location does not have
the requisite licenses of the jurisdiction in which it is located.
When and by what means must the Agent inform ARC of its intent to change its ARC
designated bank account? - Answer-Notice must be received at least seven (7) days
prior to the beginning of the affected sales report period.
All of the following are not acceptable means of delivering an IAR report except -
Answer-Submitting your report from the IAR Home page
What is the earliest that ARC is allowed to draft an ARC accredited agency's bank
account for monies owed to ARC's participating carriers based on their submitted
sales report? - Answer-Five (5) days after the Period Ending Date (PED)
When a dishonored draft occurs for the second time within 12 months and it is not
resolved within 24 hours, ARC will do all of the following except: - Answer-File a
petition with the local courts to recover monies owed to ARC on behalf of the ARC
participating carriers for the sales covered by the dishonored draft
ARC accredited agencies must keep copies of their IAR sales reports and supporting
documents for how many years? - Answer-Two (2) years
,When an ARC accredited agency fails to pay a debit memo, the ARC participating
carrier can do all of the following except: - Answer-Direct ARC to terminate the Agent
Reporting Agreement (ARA) with the agency
While subject to the additional operating requirements of Section 34 of the Agent
Reporting Agreement, an ARC accredited agency must accomplish all of the
following except: - Answer-Have no instances of dishonored drafts, missing reports
or defaults for a minimum period of 24 months.
When may an ARC participating carrier examine an ARC accredited agency's
records with respect to ARC traffic documents issued by the agency on behalf of an
ARC participating carrier? - Answer-At any time.
When it appears to ARC that there may be or has been fraudulent conduct on the
part of a an ARC accredited agency and that there is a clear and present danger of
substantial loss to ARC and/or ARC's participating carriers, ARC may do all of the
following EXCEPT - Answer-Immediately terminate the Agent Reporting Agreement
(ARA) with the agency.
Upon termination as between an ARC accredited agency and ARC, the agency must
do all of the following except: - Answer-Immediately cancel its financial instrument
In order to meet the initial $20,000 financial security requirement, a new agency may
provide ARC with: - Answer-A letter of credit
ARC Specialist status can only be obtained by: - Answer-taking and passing the
ARC Specialist examination
Which of the following is prohibited by the Agent Reporting Agreement? - Answer-
Reporting cash refunds against sales made on credit cards.
The Agent Reporting Agreement requires an ARC accredited agency to do which of
the following? - Answer-Submit a weekly sales report accounting for all ticket
transactions that were issued.
What actions can ARC take against an ARC accredited agency if ARC suspects
there may have been or has been fraudulent conduct on part of the agency? -
Answer-A. Remove ARC traffic documents
B. Notify ARC's participating carriers
C. Notify the GDSs
What is the Agent Reporting Agreement (ARA)? - Answer-The Agent Reporting
Agreement is a three-party contract between ARC accredited agencies, ARC, and
ARC's participating carriers. It defines the requirements to receive and maintain ARC
accreditation.
, Why might an ARC accredited agency be placed in an ARA defined "Additional
Operating Requirements" status? - Answer-Having two (2) late weekly sales reports
with sales within a 12-month period.
All accredited agents must designate and maintain... - Answer-A. a My ARC Primary
Administrator (PA).
B. an ARC Specialist Qualifier (ASQ).
C. a Manager Qualifier (MQ).
ARC accredited agencies are required to keep copies of their weekly sales reports
for... - Answer-Two Years
If an ARC accredited agency changes an ARC Specialist Qualifier (ASQ), the
agency must notify ARC of the change... - Answer-45-days prior to the change.
In order to meet the initial $20,000 financial security requirement, a new agency may
provide ARC with: - Answer-A letter of credit
The maximum amount of the Bond, Letter of Credit or Cash Security Deposit that
shall be maintained by each ARC accredited agency shall be - Answer-$70,000
What Financial Instruments are accepted by ARC? - Answer-A. Bond
B. Irrevocable Letter of Credit (LOC)
C. ARC Cash Security Deposit (CSD)
D. All of the above
What is the difference between an ARC Accredited Agency and a Verified Travel
Consultant (VTC)? - Answer-An ARC Accredited Agency can issue tickets for air and
rail carriers, while a VTC can only book tickets.
What is ARC's Agency List File? - Answer-A list owned and maintained by ARC,
which includes, among other things, the names, addresses, and ARC number(s)
used to identify each Agency location that is approved by ARC.
Each ARC accredited agency must initially provide... - Answer-A $20,000 Financial
Instrument
Which of the following statements is true about ARC accredited agencies? - Answer-
ARC accredited agencies have access to over 200 ARC participating air and rail
carriers.
ARC's Financial Guaranty functions supports the following: - Answer-Ensuring
Financial Instruments are provided and maintained by ARC accredited agencies
In order to login to My ARC an agent will need? - Answer-Username and Password
