CHL Final Exam questions n answers
rated A+ 2025/2026
Skill Set - ANS ✔✔The skills required to accomplish a specific task or function.
Span of Control - ANS ✔✔The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - ANS ✔✔An organizing principle that suggests each employee should only
have one supervisor.
input - ANS ✔✔A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - ANS ✔✔The work in Sterile Storage area does NOT include _______.
Culture - ANS ✔✔The beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - ANS ✔✔A policy that permits no amount of leniency regarding harassing
behavior.
Discrimination - ANS ✔✔Unfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual
orientation.
Mission Statement - ANS ✔✔Successful team leaders and their teams develop goals based on
their facilities _______.
,C-Suite - ANS ✔✔Those in the highest healthcare administrative levels, also called Executive
Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - ANS ✔✔This position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - ANS ✔✔This leader is responsible for the policies and practices
used to manage direct patient care
CNO - ANS ✔✔Chief Nursing Officer
CPCP - ANS ✔✔Chief of Patient Care Practice
COS - ANS ✔✔Chief of Surgery
CMO - ANS ✔✔Chief Medical Officer
CCU - ANS ✔✔This nursing unit is reserved for patients with intensive nursing needs that
require skilled nursing or constant care and supervision.
CCU - ANS ✔✔Critical Care Unit
ICU - ANS ✔✔Intensive Care Unit
ITU - ANS ✔✔Intensive Therapy Unit
,Educational Systems - ANS ✔✔Useful sources of data to generate information that specifies
actual departmental performance do not include _____
Dashboard - ANS ✔✔A collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - ANS ✔✔Key Performance Indicator
Key Performance Indicator - ANS ✔✔A measurable assessment factor such as item accuracy,
case carts per technician, and sterilization accuracy
CSR - ANS ✔✔Customer Satisfaction Ratio
PII - ANS ✔✔Performance Improvement Indicator
PPI - ANS ✔✔Performance and Productivity Indicator
Daily - ANS ✔✔CS leaders should receive information ______ about back-orders, patient
census, OR and ancillary department procedure schedules
Organizational Chart - ANS ✔✔A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
Benchmark - ANS ✔✔A standard used to compare and improve a department's own products
or services by measuring them against specified standards
Best Practices - ANS ✔✔Activities or procedures that are successful in one situation, and may
be successful in a similar situation in another department or organization
, Policy - ANS ✔✔A predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - ANS ✔✔The act of following identified regulations and standards
Delegation - ANS ✔✔The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Stakeholder - ANS ✔✔A person or department with a vested interest in the successful outcome
of a product or service
EMTALA - ANS ✔✔Emergency Medical Treatment and Active Labor Act
EMTALA - ANS ✔✔A federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - ANS ✔✔A strategy that uses open-ended questions
during applicant selection, performance appraisal, and other interviews to generate information
that suggests inteviewee reactions to specific situations
Position Control - ANS ✔✔The process that imposes restrictions on filling vacant positions to
manage the costs associated with them
Zero-Based Budget - ANS ✔✔An approach to budget preparation that requires planners to
explain all expenses, and provide justification for each line item funded with resources allocated
accordingly
rated A+ 2025/2026
Skill Set - ANS ✔✔The skills required to accomplish a specific task or function.
Span of Control - ANS ✔✔The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - ANS ✔✔An organizing principle that suggests each employee should only
have one supervisor.
input - ANS ✔✔A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - ANS ✔✔The work in Sterile Storage area does NOT include _______.
Culture - ANS ✔✔The beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - ANS ✔✔A policy that permits no amount of leniency regarding harassing
behavior.
Discrimination - ANS ✔✔Unfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual
orientation.
Mission Statement - ANS ✔✔Successful team leaders and their teams develop goals based on
their facilities _______.
,C-Suite - ANS ✔✔Those in the highest healthcare administrative levels, also called Executive
Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - ANS ✔✔This position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - ANS ✔✔This leader is responsible for the policies and practices
used to manage direct patient care
CNO - ANS ✔✔Chief Nursing Officer
CPCP - ANS ✔✔Chief of Patient Care Practice
COS - ANS ✔✔Chief of Surgery
CMO - ANS ✔✔Chief Medical Officer
CCU - ANS ✔✔This nursing unit is reserved for patients with intensive nursing needs that
require skilled nursing or constant care and supervision.
CCU - ANS ✔✔Critical Care Unit
ICU - ANS ✔✔Intensive Care Unit
ITU - ANS ✔✔Intensive Therapy Unit
,Educational Systems - ANS ✔✔Useful sources of data to generate information that specifies
actual departmental performance do not include _____
Dashboard - ANS ✔✔A collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - ANS ✔✔Key Performance Indicator
Key Performance Indicator - ANS ✔✔A measurable assessment factor such as item accuracy,
case carts per technician, and sterilization accuracy
CSR - ANS ✔✔Customer Satisfaction Ratio
PII - ANS ✔✔Performance Improvement Indicator
PPI - ANS ✔✔Performance and Productivity Indicator
Daily - ANS ✔✔CS leaders should receive information ______ about back-orders, patient
census, OR and ancillary department procedure schedules
Organizational Chart - ANS ✔✔A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
Benchmark - ANS ✔✔A standard used to compare and improve a department's own products
or services by measuring them against specified standards
Best Practices - ANS ✔✔Activities or procedures that are successful in one situation, and may
be successful in a similar situation in another department or organization
, Policy - ANS ✔✔A predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - ANS ✔✔The act of following identified regulations and standards
Delegation - ANS ✔✔The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Stakeholder - ANS ✔✔A person or department with a vested interest in the successful outcome
of a product or service
EMTALA - ANS ✔✔Emergency Medical Treatment and Active Labor Act
EMTALA - ANS ✔✔A federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - ANS ✔✔A strategy that uses open-ended questions
during applicant selection, performance appraisal, and other interviews to generate information
that suggests inteviewee reactions to specific situations
Position Control - ANS ✔✔The process that imposes restrictions on filling vacant positions to
manage the costs associated with them
Zero-Based Budget - ANS ✔✔An approach to budget preparation that requires planners to
explain all expenses, and provide justification for each line item funded with resources allocated
accordingly
