Supervision of Police Personnel 9th Edition
Study online at https://quizlet.com/_809y20
1. Define Management: Directing and controlling people and things so that organizational objectives can
be obtained.
2. Supervision: Refers to the act of overseeing people.
3. Immediate supervisor: Biggest influence of workers performance and morale than any other factor in
their environment.
4. Types of institutional knowledge a supervisor must possess (6): Policies
Rules
Procedures
Practices
Functions
Objectives
5. Basic Supervisory Responsibilities (8): Planner
Personnel Officer
Trainer
Coach
Counselor
Controller
Decision Maker and Communicator
Leader
6. Planner: Inspects work systems, conducts studies, analyzes data, develops mature recommendations for con-
structive change.
7. Personnel Officer: Assigns subordinates to the position for which they are best suited and places and times
when they are best needed.
8. Trainer: Train employees to be efficient, and effective producers who gain satisfaction from their work.
9. Coach: Share knowledge and expertise to let employees know how they can improve. Officers who are coached
become oriented to the mission and goals of the Dept, follow the vision of the Dept, and have the opportunity to obtain
individual goals.
10. Counselor: Practice of actively listening and responding to employees complaints, grievances, and problems.
11. Controller: Make proper follow ups to determine rules and regulations have been followed and orders
properly executed. They must take disciplinary actions either positively through the process of training or negatively
through punitive action.
, Supervision of Police Personnel 9th Edition
Study online at https://quizlet.com/_809y20
12. Decision Maker and Communicator: Do not vacillate (alternate) if a decision is indicated. Timing
and selection of location are important for the greatest acceptance.
13. Leader: Possess traits of honorableness, courageousness, vitality, be reasonably intelligent, good common
sense, persuasive and flexible.
14. 3 types of Leaders: Autocratic
Democratic or Participatory
Free Rein or Laissez-Faire (hands off)
15. Autocratic Leader: Highly authoritative. Make decisions without subordinates to participate. Most likely
succeed in rapid action.
16. Democratic or Participatory Leader: Seek ideas and suggestions from subordinates and allows
them to participate in decision making. Secures the best results as leaders.
17. Free Rein or Laissez-Faire Leader: Exercise minimum control, seldom give subordinates the
attention they deserve.
18. Command Presence: Remain cool, calm and collected in the face of conflict and exert confidence and
self control while handling a crisis.
19. 4 Elements of Leadership: Discipline
Ethics
Common Sense
Psychology
20. Discipline - element of leadership: High level of discipline produces a high level of pride, fellowship
and morale.
21. Ethics - element of leadership: Moral obligation to adhere strictly to high standards of honor and
integrity they expect of their subordinates.
22. Common Sense - element of leadership: Most valued characteristic of a leader and is the
hallmark of true leadership. Represents the action that gets best results.
23. Psychology - element of leadership: The maintenance of a high level of discipline and morale
requires some practical knowledge of the psychological factors that affect human behavior. Comes only with training
and experience.
24. Objective of good human relations: Should be the greatest production in the shortest possible
time with the minimum energy and the maximum satisfaction for the producers. (human efficiency).
Build personal, positive, and professional relationships with who they work with.
Study online at https://quizlet.com/_809y20
1. Define Management: Directing and controlling people and things so that organizational objectives can
be obtained.
2. Supervision: Refers to the act of overseeing people.
3. Immediate supervisor: Biggest influence of workers performance and morale than any other factor in
their environment.
4. Types of institutional knowledge a supervisor must possess (6): Policies
Rules
Procedures
Practices
Functions
Objectives
5. Basic Supervisory Responsibilities (8): Planner
Personnel Officer
Trainer
Coach
Counselor
Controller
Decision Maker and Communicator
Leader
6. Planner: Inspects work systems, conducts studies, analyzes data, develops mature recommendations for con-
structive change.
7. Personnel Officer: Assigns subordinates to the position for which they are best suited and places and times
when they are best needed.
8. Trainer: Train employees to be efficient, and effective producers who gain satisfaction from their work.
9. Coach: Share knowledge and expertise to let employees know how they can improve. Officers who are coached
become oriented to the mission and goals of the Dept, follow the vision of the Dept, and have the opportunity to obtain
individual goals.
10. Counselor: Practice of actively listening and responding to employees complaints, grievances, and problems.
11. Controller: Make proper follow ups to determine rules and regulations have been followed and orders
properly executed. They must take disciplinary actions either positively through the process of training or negatively
through punitive action.
, Supervision of Police Personnel 9th Edition
Study online at https://quizlet.com/_809y20
12. Decision Maker and Communicator: Do not vacillate (alternate) if a decision is indicated. Timing
and selection of location are important for the greatest acceptance.
13. Leader: Possess traits of honorableness, courageousness, vitality, be reasonably intelligent, good common
sense, persuasive and flexible.
14. 3 types of Leaders: Autocratic
Democratic or Participatory
Free Rein or Laissez-Faire (hands off)
15. Autocratic Leader: Highly authoritative. Make decisions without subordinates to participate. Most likely
succeed in rapid action.
16. Democratic or Participatory Leader: Seek ideas and suggestions from subordinates and allows
them to participate in decision making. Secures the best results as leaders.
17. Free Rein or Laissez-Faire Leader: Exercise minimum control, seldom give subordinates the
attention they deserve.
18. Command Presence: Remain cool, calm and collected in the face of conflict and exert confidence and
self control while handling a crisis.
19. 4 Elements of Leadership: Discipline
Ethics
Common Sense
Psychology
20. Discipline - element of leadership: High level of discipline produces a high level of pride, fellowship
and morale.
21. Ethics - element of leadership: Moral obligation to adhere strictly to high standards of honor and
integrity they expect of their subordinates.
22. Common Sense - element of leadership: Most valued characteristic of a leader and is the
hallmark of true leadership. Represents the action that gets best results.
23. Psychology - element of leadership: The maintenance of a high level of discipline and morale
requires some practical knowledge of the psychological factors that affect human behavior. Comes only with training
and experience.
24. Objective of good human relations: Should be the greatest production in the shortest possible
time with the minimum energy and the maximum satisfaction for the producers. (human efficiency).
Build personal, positive, and professional relationships with who they work with.
