Test Bank For
Management Fundamentals Concepts, Applications, and Skill Development 9e
Robert N. Lussier
Chapter 1-15
CHAPTER 1: MANAGEMENT AND ITS HISTORY
Multiple Choice
1. According to Sheryl Sandberg, COO of Facebook, employees who have
gratitude are happier in all areas of their life. How does gratitude lead to a
happier outlook?
a. Gratitude helps us focus on the positives rather than the negatives.
b. Gratitude gives us hope that things can always get better.
c. Gratitude provides a focus on what we hope to have eventually.
d. Gratitude helps us win friends and influence people.
Ans: A
Learning Objective: 1-1: State how the study of management helps develop
personal and professional skills.
Cognitive Domain: Comprehension
Answer Location: Develop Skills You Can Use in Your Personal Life
Difficulty Level: Medium
AACSB Standard: Analytical thinking
2. Which essential skills do employees need to have in order to succeed in
today’s workplace?
a. a strong personality and an ability to speak up and express ideas
b. a strong friend, family, and business network
c. the ability to be resilient and not take ―no‖ for an answer
d. the ability to problem-solve, get along with people, and communicate clearly
Ans: D
Learning Objective: 1-1: State how the study of management helps develop
personal and professional skills.
Cognitive Domain: Analysis
Answer Location: Develop Skills You Can Use as a Manager or Employee
Difficulty Level: Medium
AACSB Standard: Analytical thinking
3. The resources of a manager include ______.
a. organizational resources
b. financial resources
c. behavioral resources
d. administrative resources
Ans: B
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Knowledge
,Answer Location: What Is a Manager’s Responsibility?
Difficulty Level: Easy
AACSB Standard: Analytical thinking
4. Connie is a manager at a local golf course. Though Connie sticks to her
budget, some patrons have complained that the golf carts are not worth the
rental price because many are not in working condition. Connie is struggling to
maintain and manage which type of resource?
a. human
b. financial
c. physical
d. informational
Ans: C
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
Answer Location: Physical Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
5. Donna owns a hair salon. Though Donna pays stylists good wages, she finds it
difficult to retain talented employees. Her business remains profitable, but since
her customers tend to prefer to stick with their favorite stylists, turnover has
caused her to lose several valuable clients. Donna is dealing with which type of
resource?
a. human
b. financial
c. physical
d. informational
Ans: A
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
Answer Location: Human Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
6. Terrence owns a successful coffee bar. He’d like to expand his business by
adding a second location across town, but has found that economic uncertainty
has made most banks reluctant to provide him with the loan he would need to do
so. Terrence is struggling to acquire which type of resource?
a. human
b. financial
c. physical
d. informational
Ans: B
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
,Answer Location: Financial Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
7. Conrad runs the information technology department at a successful university.
He knows that the university needs to replace its current learning management
system, which is used for all online classes. However, it’s been many years since
he last researched this type of product, and he’s not sure what other options
exist. Conrad is dealing with which type of resource?
a. human
b. financial
c. physical
d. informational
Ans: D
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
Answer Location: Informational Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
8. Which type of resource is considered most valuable to managers?
a. human
b. financial
c. physical
d. informational
Ans: A
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Comprehension
Answer Location: Human Resources
Difficulty Level: Medium
AACSB Standard: Analytical thinking
9. An organization’s performance is primarily evaluated on ______.
a. educational level of a manager
b. a manager’s amount of experience
c. sales numbers achieved by a manager
d. how well a manager utilizes resources
Ans: D
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Comprehension
Answer Location: Resources and Performance
Difficulty Level: Medium
AACSB Standard: Analytical thinking
10. ______ is/are based on how effectively and efficiently managers utilize
resources to achieve objectives.
, a. Human capital
b. Organizational performance
c. Financial stability
d. Organizational objectives
Ans: B
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Knowledge
Answer Location: Resources and Performance
Difficulty Level: Easy
AACSB Standard: Analytical thinking
11. The three types of management skills are interpersonal, decision-making,
and ______ skills.
a. technical
b. time management
c. analytical
d. conceptual
Ans: A
Learning Objective: 1-3: List the three skills of effective managers.
Cognitive Domain: Comprehension
Answer Location: Management Skills
Difficulty Level: Medium
AACSB Standard: Analytical thinking
12. Three friends, Saad, Shaheena, and Syddarth, all started at Plastic Corp., the
same day. Saad was just promoted to the level of mid-manager because he was
the first to master the inventory management system. Saad has been promoted
due to his ______ skills.
a. technical
b. interpersonal
c. decision-making
d. supervisory
Ans: A
Learning Objective: 1-3: List the three skills of effective managers.
Cognitive Domain: Application
Answer Location: Technical Skills
Difficulty Level: Hard
AACSB Standard: Analytical thinking
13. Interpersonal skills are sometimes referred to as ______ skills.
a. intuitive
b. soft
c. hard
d. tangible
Ans: B
Learning Objective: 1-3: List the three skills of effective managers.
Management Fundamentals Concepts, Applications, and Skill Development 9e
Robert N. Lussier
Chapter 1-15
CHAPTER 1: MANAGEMENT AND ITS HISTORY
Multiple Choice
1. According to Sheryl Sandberg, COO of Facebook, employees who have
gratitude are happier in all areas of their life. How does gratitude lead to a
happier outlook?
a. Gratitude helps us focus on the positives rather than the negatives.
b. Gratitude gives us hope that things can always get better.
c. Gratitude provides a focus on what we hope to have eventually.
d. Gratitude helps us win friends and influence people.
Ans: A
Learning Objective: 1-1: State how the study of management helps develop
personal and professional skills.
Cognitive Domain: Comprehension
Answer Location: Develop Skills You Can Use in Your Personal Life
Difficulty Level: Medium
AACSB Standard: Analytical thinking
2. Which essential skills do employees need to have in order to succeed in
today’s workplace?
a. a strong personality and an ability to speak up and express ideas
b. a strong friend, family, and business network
c. the ability to be resilient and not take ―no‖ for an answer
d. the ability to problem-solve, get along with people, and communicate clearly
Ans: D
Learning Objective: 1-1: State how the study of management helps develop
personal and professional skills.
Cognitive Domain: Analysis
Answer Location: Develop Skills You Can Use as a Manager or Employee
Difficulty Level: Medium
AACSB Standard: Analytical thinking
3. The resources of a manager include ______.
a. organizational resources
b. financial resources
c. behavioral resources
d. administrative resources
Ans: B
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Knowledge
,Answer Location: What Is a Manager’s Responsibility?
Difficulty Level: Easy
AACSB Standard: Analytical thinking
4. Connie is a manager at a local golf course. Though Connie sticks to her
budget, some patrons have complained that the golf carts are not worth the
rental price because many are not in working condition. Connie is struggling to
maintain and manage which type of resource?
a. human
b. financial
c. physical
d. informational
Ans: C
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
Answer Location: Physical Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
5. Donna owns a hair salon. Though Donna pays stylists good wages, she finds it
difficult to retain talented employees. Her business remains profitable, but since
her customers tend to prefer to stick with their favorite stylists, turnover has
caused her to lose several valuable clients. Donna is dealing with which type of
resource?
a. human
b. financial
c. physical
d. informational
Ans: A
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
Answer Location: Human Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
6. Terrence owns a successful coffee bar. He’d like to expand his business by
adding a second location across town, but has found that economic uncertainty
has made most banks reluctant to provide him with the loan he would need to do
so. Terrence is struggling to acquire which type of resource?
a. human
b. financial
c. physical
d. informational
Ans: B
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
,Answer Location: Financial Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
7. Conrad runs the information technology department at a successful university.
He knows that the university needs to replace its current learning management
system, which is used for all online classes. However, it’s been many years since
he last researched this type of product, and he’s not sure what other options
exist. Conrad is dealing with which type of resource?
a. human
b. financial
c. physical
d. informational
Ans: D
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Application
Answer Location: Informational Resources
Difficulty Level: Hard
AACSB Standard: Analytical thinking
8. Which type of resource is considered most valuable to managers?
a. human
b. financial
c. physical
d. informational
Ans: A
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Comprehension
Answer Location: Human Resources
Difficulty Level: Medium
AACSB Standard: Analytical thinking
9. An organization’s performance is primarily evaluated on ______.
a. educational level of a manager
b. a manager’s amount of experience
c. sales numbers achieved by a manager
d. how well a manager utilizes resources
Ans: D
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Comprehension
Answer Location: Resources and Performance
Difficulty Level: Medium
AACSB Standard: Analytical thinking
10. ______ is/are based on how effectively and efficiently managers utilize
resources to achieve objectives.
, a. Human capital
b. Organizational performance
c. Financial stability
d. Organizational objectives
Ans: B
Learning Objective: 1-2: Describe a manager’s responsibility.
Cognitive Domain: Knowledge
Answer Location: Resources and Performance
Difficulty Level: Easy
AACSB Standard: Analytical thinking
11. The three types of management skills are interpersonal, decision-making,
and ______ skills.
a. technical
b. time management
c. analytical
d. conceptual
Ans: A
Learning Objective: 1-3: List the three skills of effective managers.
Cognitive Domain: Comprehension
Answer Location: Management Skills
Difficulty Level: Medium
AACSB Standard: Analytical thinking
12. Three friends, Saad, Shaheena, and Syddarth, all started at Plastic Corp., the
same day. Saad was just promoted to the level of mid-manager because he was
the first to master the inventory management system. Saad has been promoted
due to his ______ skills.
a. technical
b. interpersonal
c. decision-making
d. supervisory
Ans: A
Learning Objective: 1-3: List the three skills of effective managers.
Cognitive Domain: Application
Answer Location: Technical Skills
Difficulty Level: Hard
AACSB Standard: Analytical thinking
13. Interpersonal skills are sometimes referred to as ______ skills.
a. intuitive
b. soft
c. hard
d. tangible
Ans: B
Learning Objective: 1-3: List the three skills of effective managers.
